If you are experiencing slow internet connection, try these troubleshooting tips:
Check your account
Try changing locations to improve your signal
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If you have low signal reception, try changing locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.
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Check if you have a different experience when inside or outside the house or establishment.
Optimize your device
For mobile phones and tablets:
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Refresh your device by turning it OFF and then back ON.
- Minimize your background data. Click here to find out how.
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Clear the cache of your apps.
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Update your apps/system regularly.
For PCs and laptops:
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Refresh your device by turning it OFF and then back ON.
- Perform a ping test.
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Manage which programs you want to launch upon start up and disable those you don’t need. Just search Task Manager> Go to Startup tab > Select programs you don’t need > Click Disable
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Run a disk clean up to free up more space on your device. Just search Disk Cleanup > Select the files/programs you want to delete > Click OK
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Close the running apps/programs in the background when not in use
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If you are connected via LAN cable, make sure that cable is properly connected and with no damage.
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Update your apps/operating system regularly.
Try another device
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Transfer SIM to other working device to check if you are having the same experience.
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For LTE data connectivity, make sure that you have at least an LTE SIM. SIM replacement is needed if current prepaid SIM is not an LTE-capable SIM. Click here to find out how.
If problem persists, you may also chat with us through the Smart Communications, Inc. verified Facebook page.