How to Request for Smart Postpaid or Prepaid SIM Replacement

  • Prepaid
  • Postpaid
Jul 27, 2021

 

You can easily request for a SIM replacement if it is defective, lost or stolen or if you would like to upgrade to an LTE/5G SIM.

 

For Smart Postpaid, Bro Postpaid and Sun Broadband Postpaid subscribers:

 

You may visit your nearest Smart Store and just bring 1 Valid ID as Proof of Identification. ID should show your Name, Picture, ID number, Signature and Issuing Entity. SIM replacement cost is free.

 

For Smart Prepaid, TNT and Smart Bro Prepaid subscribers:

 

You may visit your nearest Smart Store to have your SIM card replaced for free. Requirements may depend on the scenario.

Please see requirements below:

Change SIM card Scenarios Requirements
Defective SIM
  • Defective SIM
  • 1 Primary Valid Proof of Identification or 2 Secondary IDs
  • Proof of Ownership (SIM Bed, Official Receipt with Mobile Identification, PUK Slip, Successful Login to My Smart Web/MyPLDT Smart App/Giga Life App)
Change SIM due to loss/stolen
  • Duly Authorized Affidavit of Loss
  • 1 Primary Valid Proof of Identification or 2 Secondary IDs
  • Proof of Ownership (SIM Bed, Official Receipt with Mobile Identification, PUK Slip, Successful Login to My Smart Web/MyPLDT Smart App/Giga Life App)
Change SIM due to upgrade
  • Physical SIM