Smart Signature gives you a simplified postpaid experience so you can live large and make your mark!

• Prioritized LTE Network. Enjoy network prioritization on Smart's fastest LTE network for a more consistent data experience, reliable call set-up and quality, even during long durations and peak hours.
• Worry-Free All-Net Calls and Texts. Enjoy unlimited calls and texts to any network in the country.
• In Control. Receive real-time billing and usage alerts.
• Digital. Manage everything on your GigaLife App.

By default, all Signature Plans with Netflix are bundled with Netflix Mobile. Details for Netflix Mobile are as follows:

Note:
Netflix Mobile is your default bundle, but you can also change this to Basic, Standard, or Premium. See more details regarding this HERE

You can activate your Netflix bundle 60 minutes after your Signature Plan is activated.

There are two ways to activate your Netflix bundle:

• Follow the instructions and click the link included in your Signature welcome email; OR

• Directly visit https://smart.com.ph/activate-netflix

For security purposes, you will be asked to enter your Signature number and OTP during the activation process. Once successful, you will be redirected to the Netflix log-in page where you can the nominate the credentials [email and password] that you would like to use for your Netflix account.

If you already have a Netflix account, you have the following options:

• Option 1: Maintain two Netflix accounts

  • Your current one; AND

  • the Netflix bundle that comes with your Signature Plan

  To do this, make sure that when you activate your Netflix bundle, you nominate a NEW email address that is different from the one you’re using for your existing Netflix account.

• Option 2: Transfer the billing of your current Netflix account to your Signature Plan

  To do this, ensure that when you activate your Netflix bundle, you nominate the SAME email address that you are using for your existing Netflix account.

  If your current account is on a subscription other than Netflix Mobile, i.e. Basic, Standard, or Premium, you will be asked if you wish to maintain that. If you choose to maintain it, the cost in excess of the SRP for Netflix Mobile [Php 149] will be charged on top of your monthly Signature bill.

• Prioritized Service. Enjoy network priority on Philippines’ fastest 4G LTE data network.
• Real-Time Balance Inquiry. Be in control of your Signature plan by managing & monitoring your account on the GigaLife App.
• Digital Billing Statement. Live worry-free by viewing and checking your bills online sent to your verified email address.

• If you are a NEW subscriber, you may visit select Smart Stores to sign up or apply via the Smart Online Store. Click here for a list of select Smart Signature Stores.
• If you are a recontracting subscriber, you may visit the nearest Smart Store or apply via the Smart Online Store>
• You may also book for a virtual appointment via smrt.ph/bookanapp

You can start enjoying Smart Signature’s simplified postpaid experience whenever you’re ready! Visit http://smart.com.ph/signature to discover the best plan that suits your mobile needs. Once you’re ready to sign up, you can go to the following Smart Signature stores. Remember to bring three of the required documents below:

• Proof of Identification
  Samples: SSS (Digitized), Passport (with Signature), Driver's License, Company ID, Exclusive Club Membership ID, Unified Multi-purpose ID, Postal ID (Digitized), IBP ID, Firearms License, PRC ID
• Proof of Financial Capacity
  Samples: Certificate of Employment, Latest 1 month payslip/s, Latest ITR, Latest ITR with Audited FS, Bank Certificate of Deposit with ADB for the last 3 months, Bank Account Passbook with last 3 months transactions, Bank Statements (latest 3 months), Utility Bills, Credit Card (physical card or SOA issued within the last 3 months
• Copy of paid bills/statements for the last two months from your current cellular network (for network switchers only)

To sign up for a Signature 5G Plan, you will need one of the following IDs:

• SSS (Digitized)
• Passport (with Signature)
• Driver's License
• Company ID
• Exclusive Club Membership ID
• Unified Multi-purpose ID
• Postal ID (Digitized)
• IBP ID
• Firearms License
• PRC ID

The Welcome Pack is composed of a Smart Signature Paper bag and the SIM pack with your Smart Signature SIM Card. If you availed of a device, you will also receive this along with the Welcome Pack, subject to the availability of your chosen handset.

NOTES ON THE INCLUSIONS:

• Data applies to mobile internet usage for all apps and sites
• Unli All-Net Calls include calls to all mobile networks (Smart, TNT, Sun,Globe, and TM)
• Unli All-Net Texts include texts to all mobile networks (e.g. Smart, Sun, TNT, Globe, and TM); does not include PLDT/PLP
• Bucket PLDT Calls include calls to PLDT landlines. Special numbers are not included (e.g. Hotline and Delivery Numbers, Embassy, etc)

Yes, Smart Signature 5G Device Plans are also available with the following inclusions. Your handset of choice is subject to availability. To check available phones, you may refer to 5g.smart

• Signature Plans have a contract period of 12 months.
• Signature Device Plans have a contract period of 24 months.
• Signature 5G Plans have a contract period of 6 months.
• Signature 5G Device Plans have a contract period of 24 months.

The Welcome Pack is composed of a Smart Signature Paper bag and the SIM pack with your Smart Signature SIM Card. If you availed of a device, you will also receive this along with the Welcome Pack, subject to the availability of your chosen handset.

You may contact us through here: http://www1.smart.com.ph/help/contact/

For faster processing of your postpaid applications, please make sure that you have:

• Provided complete and accurate information in the subscriber’s application form.
• Given correct contact information. It is advisable that you supply all possible contact information as our validation officers will be getting in touch with you to confirm the details you have provided on your application form.
• Your quick response to the requests/queries from our officers as they will guide you throughout the application process.
• Good credit standing with your card-issuing bank. If you decide to pay through other payment channels, make sure that you completely follow their payment instructions.
• A good knowledge and understanding of the documentary requirements is key. To know more, visit: https://smart.com.phhttps://smart.com.ph/Postpaid/plans/application-requirements

Your newly-purchased line will be ready for use within 24 hours from date of delivery.

To request replacement for defective products, please visit a Smart Store within 7 days from date of delivery. Please note that the product must be in its original delivery condition and packaging, including the print out of the transaction record. Use our store locator to help you find the store nearest you:

All Signature Plans (Signature Plans and Signature Device Plans) have the data rollover feature! Here’s how data rollover works:

• Data rollover is only applicable to your Plan’s data allocation for all apps and sites.
• Unused data for all apps and sites will roll over to the next month
• Unused data that rolls over to the next month is only valid until that month

Of course you can! Signature subscribers have an exclusive set of Boosters available through the GigaLife App.

5G Boosters:

You may also charge your entertainment subscriptions to your Smart Postpaid bill, and enjoy a seamless viewing experience with Netflix, NBA, Spotify, HBO Go, and more!

Any booster that you subscribe to will be charged on top of your plan.
Example: S Plan (Php 999) + Data Booster 199 (Php 199) = Total payment will be Php 1,198

Enrollment to the auto-renew feature will be coming soon! You will be notified once the feature becomes available.

You may check your plan balance anytime via the GigaLife App.

If stand alone or one-time availment, it will carry over and will expire on the assigned expiry date.

If recurring or auto renew, it will carry over and continue to replenish monthly and will only end once the subscriber opted out.

Pasa Data or Data Gifting feature of Smart Signature is still being developed to ensure that we give you the best quality experience. Please be assured that you will be notified once it becomes available.

Yes, you may do Pasaload with your Signature Plan.

Device cash-outs may be paid in full with cash or credit cards. Option to amortize a portion of the full cash-out across your contract term is also available.

The following payment options are available for Smart Signature Device Plans:

• 0% Credit Card installment for 12 months (for BPI, BDO, and Metrobank cards) at Signature Device Plans M, L, XL or 24 months (for BPI only). Available for select phones only.
• Straight payment via Credit Card
• One-time down payment with device monthly amortization (starts at the 2nd month of the commitment period)

Devices are covered by the phone manufacturer’s standard 12-month limited service warranty.

• For Android: Yes, we follow a 7-day replacement policy for handsets with factory defects from the date of your purchase (if the device was purchased June 2, the 7-day window starts June 3 and ends June 9). You may request to have it replaced at your nearest Smart Store, see list of open Smart Stores here
• For iPhones/iPads: These are handled by Accredited Service Centers. Please proceed to the nearest ASC, see list here

All replacement transactions are through our Smart Stores nationwide

Please proceed to your manufacturer’s Accredited Service Center, see list on the links below.

• Apple
• Huawei
• OPPO
• realme
• vivo
• Samsung
• Xiaomi

You may use your 12-month limited service warranty. Warranty terms apply.

Please bring the ff. when you visit any Smart Store or Accredited Service Center:

• Official Receipt & Delivery Receipt from Smart (Proof of Purchase)
• Complete device box and accessories
• Valid ID
• Warranty Card (if available or applicable)

you may consult with your manufacturer’s Accredited Service Centers, see list below:

• Apple
• Huawei
• OPPO
• realme
• vivo
• Samsung
• Xiaomi

You may use your 12-month limited service warranty.

Yes, you may do the ff.:

• Check if you have the latest software from the manufacturer.
• Perform a soft reset then hard reset on your device. Consult the usage guide of your specific manufacturer/device.

Disclaimer: Content provided here is only for information purposes. Refer to the user manual from your device’s manufacturer for more complete information in relation to your device. All information included herein is subject to change without notice. Smart is not responsible for any data loss or other damages arising from or related to use or reliance of the content herein.

It will have the Smart 5G-certified badge. This means the mobile phone model has been tested and verified to work with Smart's 5G network.

The Fastest Mobile Internet. 5G technology is the next generation of wireless internet connectivity, offering faster speeds and more reliable internet connections than ever before.

Be unstoppable with Smart's faster than fast 5G network using the new Signature 5G Plans! With Smart’s 5G technology, you get to enjoy:

• ULTRA FAST download speeds
• LAG FREE gaming
• Cloud gaming
• 8K Video Streaming
• Bigger data to enjoy 5G experiences

5G is up to 3x faster than LTE (4G) and has lower latency similar to your fiber internet connection. Some examples of the benefits of 5G are the following:

• Download a 20-minute episode from Netflix in as fast as 10 seconds.
• Experience faster mobile gaming speeds.
• Watch your favorite YouTube videos on your device’s maximum mobile resolution without experiencing buffering.

You will need three (3) things:

• A 5G-ready SIM, which comes with the Signature 5G Plans.
• A Smart-certified 5G device, that you can get with the Signature 5G Device Plans.
• Be in an Area where the Smart 5G network is available. Check available 5G areas here.

To know more about Smart’s 5G, visit 5g.smart for the latest updates on Smart’s 5G Network and Rollout activities.

Yes, you may switch to a Signature Device Plan even if your device plan is still within contract. Signature Device Plan inclusions should be applicable for this kind of plan change.

Yes, you may switch to a Signature Plan even if your line-only plan is still within contract. Signature Plan inclusions will be applied to your account once you have successfully switched.

Yes, you may switch to a Signature Plan when you renew your plan.

No, you will no longer be able to switch back to your old plan.

Yes, all Signature subscribers are automatically assigned to one billing cycle - from the 1st of the month until end of the month (29, 30 or 31).

No, there is no need to change your physical SIM.

Yes, you may change your MIN to the following range: 0919-00xxxxx and 0919-09xxxxx.

In order to be eligible, you must:

• Have an active SMART Postpaid account;
• Have no outstanding balance;
• Have an account which is already out-of-contract (or with less than 3-months remaining within contract).

You just have to visit the SMART Store nearest you. Make sure that you have an ACTIVE email address, and do not forget to bring the following:

• 1 VALID ID; and
• Financial Documents (if upgrading to a higher Signature Plan)

Yes, you can avail early plan renewal if you have less than 3 months remaining in your contract. Terms and Conditions apply.

Yes, you can upgrade up to two plans higher without the need to submit additional financial documents as long as you have good credit standing at the time of renewal. Terms and Conditions apply.

Yes, all Signature subscribers are automatically assigned to one billing cycle - from the 1st of the month until end of the month (29, 30 or 31).

No, there is no need to change your physical SIM.

Yes, you may change your MIN to the following range: 0919-00xxxxx and 0919-09xxxxx.

First, make sure that before leaving the country, you update your account & settle unpaid balance.

Once you’re already out of the country, you will receive a welcome message with a link to Smart’s Data Roaming Manager. Here, you may subscribe to a data roaming package that suit you. Turning on your mobile data abroad without subscribing to a data roaming pack will automatically register you to Roam Surf 550 for your convenience.

For more info and the available roaming packages, you may visit https://smart.com.ph/World/traveling-the-world/dataroamingmanager

For roaming rates per country, you may visit https://smart.com.ph/World/traveling-the-world/zonal-rates#

Data roaming is automatically activated for Signature Plans 999 and up.

Data roaming can be switched on and off through your phone settings.
For iOS, go to Settings > Cellular > Cellular Data Options > Data Roaming (on/off)
For Android, go to Settings > Connections > Mobile Networks > Data Roaming (on/off)

Currently, this function is not yet available on the GigaLife App. But don’t fret! It’s easy to monitor your data roaming usage! Just click the "Active" tab in the Data Roaming Manager homepage (roam.smart.com.ph) to view your active subscription along with how much data you have used and the pack’s validity.

If you are roaming overseas, calls forwarded to you will be charged to your account. International call rates shall apply.

NTC MC No. 01-05-2019 is a memo from the National Telecommunications Commission (NTC) that mandates Public Telecommunications Entities (PTEs) to unlock mobile phones and devices, subject to implementing rules and regulations.

The account holder or an authorized representative can request to unlock the device they availed with their Postpaid plan if their subscription is already out-of-contract, and all remaining plan and device amortization charges have already been settled.

For Postpaid subscribers that are still within contract, you may choose to end your current subscription and pay the pre-termination fee to have your device unlocked.

Yes. The following devices are qualified to be unlocked 24 months after purchase date based on your Official Receipt (OR):

• Oppo A71 bundled with a Smart LTE SIM at SRP P5,990
• Samsung Galaxy J2 Core bundled with a Smart LTE SIM at SRP 4,990
• Starmobile Play Click LTE bundled with a TNT LTE SIM at SRP P2,988
• Oppo A3s bundled with a Smart LTE SIM at SRP P5,990

Subscribers must provide the device’s IMEI number, an active SMART/TNT/Sun Prepaid mobile number, official receipt, and valid ID for verification.

You may file a request at the nearest Smart Store, through our hotline, booking a virtual appointment, or by sending us a direct message via our social media channels:

• Facebook: @SmartCommunications
• Twitter: @SMARTCares, @LiveSMART

Yes, you can. Please take note that standard pre-termination fees apply for both Signature Plans (SIM-Only) and Signature Device Plans

Your outstanding bills should be settled before you can cancel your Smart Signature Plan.

All outstanding bills, handset amortization cost and pre-termination fee, if applicable, should be settled before cancelling your Smart Signature plan.