If you are experiencing no internet connection, try these troubleshooting tips:
Check your account
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For Prepaid, make sure that you are registered to a data promo and have enough data allocation.
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For Postpaid, check if your account is redirected. If you try making a call while your account is redirected, you will hear a voice message informing you of your account status. If your account is active, check if you still have data allocation.
Try changing locations to improve your signal
Optimize your device
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Make sure your device is internet-capable and mobile data feature is turned ON.
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Refresh your device by turning it OFF and then back ON.
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Go to Network Mode setting and lock it to 3G/WCDMA/HSPA/HSPA+ or LTE/4G, whichever is applicable. You may set it to back to Auto once you are in a location where you’re not experiencing internet connection issues.
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Reset your APN settings to default.
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If your browser is not loading, clear your internet browser's cache and history.
Try another device
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Transfer SIM to other working device to check if you are able to connect to the internet.
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For LTE data connectivity, make sure that you have at least an LTE SIM. SIM replacement is needed if current prepaid SIM is not an LTE-capable SIM. Click here to find out how.
If problem persists, reach out to us so we can help. Visit this link to know where to contact us.