At 62 years old, Butuanon businessman Romeo Uy could have retired comfortably, but he continues to work every day managing a small enterprise. Tatay Romeo, as he is fondly called by his customers, says it's his way to stay healthy and happy. “If you do nothing, you will grow weak,” shares Uy who has battled a severe illness before.
Tatay Romeo is the poster boy for perseverance having worked really hard to put himself through school. Four decades later, he is now a seasoned entrepreneur who operates a small general merchandise store, which he co-owns with his children. He has also been a Smart retailer for several years.
Uy believes that the key to a successful business lies in keeping loyal customers. He advises young entrepreneurs to “always keep your prices low”, a technique Uy has been practicing to attract new customers and retain his faithful clients. “You should learn how to value every centavo. Even if it’s a small profit margin, what’s important is that your customers keep coming back,” Tatay Romeo said.
Customer experience is also key. “One should learn how to treat his customers well. Respect them, attend to their concerns, and you will succeed,” he added.