What to Do If You Have No Signal

  • Bro
  • Postpaid
  • Prepaid
  • Tech Support
Jan 03, 2022

 

If you are experiencing no signal, try these troubleshooting tips:

 

Check your account

 

  • Ensure that your account is active.

Try changing locations to improve your signal

     

  • Check if you have a different experience when inside or outside the house or establishment. If you are experiencing problems indoor, try changing locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.

Optimize your device

 

  • Refresh your device by turning it OFF and then back ON.

  • Go to Network Mode setting and lock it to 3G/WCDMA/HSPA/HSPA+ or LTE/4G, whichever is applicable. You may set it to back to Auto once you are in a location where you’re not experiencing signal issues.  

Try another device

 

  • Remove the SIM from the device for at least 3-5 minutes and re-insert it or transfer it to other working device to check if you are having the same experience. If the issue is persistent, we recommend SIM replacement. 

If problem persists, reach out to us so we can help. Visit this link to know where to contact us.