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How to request for decrease in Smart Postpaid credit limit

  • Postpaid
Jan 03, 2022


Before requesting for decrease in your credit limit, please make sure of the following:


  • Any related account/s under your name is current and has no overdue balance.

  • Your account is active for a minimum of six (6) months. 


For Individual accounts:


To request for decrease in your credit limit, you may visit any Smart Store and present a valid ID. If you are transacting through a representative, please include your valid ID, an authorization letter and your representative's valid ID.

You may also request through our hotline by calling our toll-free number *888 using Smart or TNT number, or (02) 8888-1111 via landline.

For Corporate accounts:


To request for decrease in credit limit, here are the following requirements:

  • Completely filled-out DCL Form signed by the authorized signatory

  • Letter of Request signed by the authorized signatory/Email request from the authorized signatory or authorized representative or subscriber on record 

  • Valid ID of the authorized signatory

You may send an email to our Enterprise Support Team at enterprisesupport@smart.com.ph, call our Enterprise Hotline at *177 or reach out to your assigned Collections and Reconciliation Analyst.