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I can't receive text messages while roaming

  • Tech Support
  • World
Oct 22, 2021

 

If you cannot receive text messages while roaming, try these troubleshooting tips:

Account Troubleshooting

 

  • Ensure that your account is active.

  • Make sure that you have activated roaming service including voice while still in the Philippines. Find out how to check this before travelling. If you are already abroad, you may reach out to us on our social media channels or call our toll-free roaming hotline at +63288488878 using another Smart number.

  • For Prepaid, check if your load balance is sufficient. For Postpaid, check if your account is redirected. Charges for making and receiving calls varies depending on where you are roaming. Click here for the full list of Prepaid and Postpaid roaming rates.

Signal Troubleshooting

 

  • If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.

  • Make sure you are connected to Smart's official network roaming partners. Just set your Network Selection on your phone’s settings to AUTOMATIC and Smart will do the rest. For your reference, click here to check the list of our roaming partners at various country destinations under the "Do I need to manually select a roaming partner?" FAQ.

Device Troubleshooting

 

  • Refresh your device by turning it OFF and then back ON.

  • Check if your inbox memory is full and delete some messages to free up space.

  • Try to use another roaming partner by manually selecting it on the device.

  • If unable to receive text messages from a specific mobile number only, check if your phone has a block list or block status feature. If the mobile number sending text messages to you is in that block list, remove them from the list or disable the feature.

SIM Troubleshooting

 

  • Transfer SIM to other working device to check if you are able to receive text messages while roaming.

If problem persists, reach out to us through our Smart Communications Facebook page or Twitter @SmartCares, You may also call our toll-free roaming hotline at +63288488878.