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I can't receive text messages

  • Tech Support
Oct 22, 2021

 

If you cannot receive text messages, try these troubleshooting tips:

Account Troubleshooting

  • Check if your account is active.

Signal Troubleshooting

  • If you have low signal reception, try shifting locations, preferably somewhere more open and with less surrounding obstacles such as concrete walls.

Device Troubleshooting

  • Refresh your device by turning it OFF and then back ON.

  • Check if your inbox memory is full and delete some messages to free up space.

  • If unable to receive text messages from a specific mobile number only, check if your device has a block list or block status feature. If the mobile number that is trying send you a message is in that block list, remove them from the list.

SIM Troubleshooting

  • Transfer SIM to other working device to check if you will be able to receive text messages.

If problem persists, reach out to us so we can help. Visit this link to know where to contact us.


If you cannot receive text messages while roaming abroad, click here.