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How to avoid redirection of Postpaid line

  • Postpaid
Aug 03, 2021

 

Before your postpaid account gets redirected, you will receive a SMS reminder advising you of your overdue balance or credit limit status. Here are some tips you can follow to prevent redirection:

Settle your Bill On Time

Refer to your statement for your bill due date. With Smart's extensive payment network, you may settle through our various payment facilities. Click here to know where you can pay your bills.

Get your Bills Faster

Smart and Sun customers are also encouraged to use the following online channels to conveniently view their monthly bills or eStatements:

For Smart Postpaid, Smart Infinity, and Smart Bro Postpaid customers Sun Postpaid and Sun Broadband Postpaid subscribers

Via GigaLife App

Customers are encouraged to download the GigaLife app for free and register their postpaid mobile numbers to view their eStatements.

Via My Sun (my.suncellular.com.ph)

Your eStatements in the last 12 months can be viewed through your My Sun account via my.suncellular.com.ph.

Via My Smart (my.smart.com.ph)

Your eStatements in the last 12 months can be viewed through your My Smart account

Via Email Notification

An email notification with a copy of your eStatement will be sent to you every month to your registered email address..

Via Email Notification

An email notification with a copy of your eStatement will be sent to you every month to your registered email address.

Via SMS Notification

As soon as your bill is available online, an SMS notification containing your bill summary will also be sent to you.

Via SMS Notification

As soon as your bill is available online, an SMS notification containing your bill summary will also be sent to you.

 

Apply for a Higher Plan or Credit Limit

Smart shall process your request based on your account's credit history. In some cases, Smart may require additional financial information or references. You may apply for a change in credit limit through My Smart or at the nearest Smart Store.