Thank you for choosing to stay with us over the years. We hope to continue being of service as we embark on important measures to further improve your postpaid experience.
As you may have noticed, we have already automatically upgraded your subscription to latch on the country’s fastest LTE network, powered by Smart. To best enjoy this enhancement, please make sure that both your SIM and smartphone are LTE-capable.
Then, starting July 30, 2020, we are also transitioning to a next-level postpaid system. At no cost and just through your active Sun Postpaid subscription, you will then be able to experience the same perks enjoyed by a Smart Postpaid customer. These include the following plan feature upgrades:
Simplified Bill Presentation
To simplify your billing information, only charges above your standard plan inclusions and add-ons will be displayed in your monthly statement of account. This way, you will find it easier to keep track of your excess plan consumption and better manage your monthly subscription.
Same-day Auto Replenishment of Plan Inclusions and Add-ons
Your current plan inclusions and auto-renewing add-on/s (call, text or data) will then be automatically replenished at the start of your billing period. Don’t worry, we will make sure to make this process as seamless as possible and not let you experience any service interruption.
Enhanced usage tracking; Pay only for what you use (Applicable for Individual subscribers only)
You may conveniently keep track of your usage via the myPLDT Smart app or the My Sun web portal
For Enterprise subscribers, please do not hesitate to reach out to your Relationship Manager or email EnterpriseSupport@smart.com.ph for questions and concerns.
Unified add-on availment
In case you need to boost your subscription with more call, text or data allocations, make sure to avail any of our add-ons before your standard inclusions expire or get fully consumed.
For questions and concerns, please do not hesitate to reach our Customer Care Hotline at 200 using your Sun mobile SIM or at (02-8) 395-8000. You may also chat with us on Social Media; either through our Facebook @SunCellularPH or through Twitter @SunCares.