Smart Bro
Pocket
WiFi devices

Follow these simple steps to troubleshoot your Smart Bro Pocket WiFi:

1. Turn off your Pocket WiFi and remove the SIM.
2. Insert back the SIM. Turn on the device and try to connect again.
3. Check if you can do web browsing or video streaming. If you cannot browse or stream, do these:
4. Check if you have available data package, you may access your account using GigaLife app.
5. Do a device factory reset, re-connect and re-try browsing/video streaming

Refer to the device user guide for the detailed instruction on how to reset your modem.

Follow these simple steps if you are having issues accessing your modem dashboard:

1. Connect to your device to the Smart Bro Pocket WiFi signal, open a browser and type in https://192.168.1.1
2. If you get a log-in error, perform factory reset on your modem by pressing the reset button at least 5 seconds and restart your device.

If your device/modem cannot detect the SIM, try performing a hard reset by pressing the reset button for at least 5 seconds.

Follow these simple steps if you're experiencing no signal or slow connection:

1. Check the quality of the signal that your modem is receiving by looking at the modem's signal bar at your Pocket WiFi screen.
2. Place your modem near a window or a door. You will know that the modem is getting a better signal when there are more signal bars.
3. Perform a factory reset by pressing the reset button on the right side of your modem for at least 5 seconds.