If your device/modem cannot detect the SIM, try performing a hard reset by pressing the
reset button for at least 5 seconds.
If this did not resolve your issue, you can call Smart Hotline at *888 or send a message
through the official Smart Social Media Accounts via Facebook or Twitter.
Smart Bro Pocket WiFi SIM gets permanently disconnected after 120 days of zero load or promo
subscription. Remember to reload to avoid deactivation of your account. Use the GigaLife app
to add load or visit any Smart retailer or load channel near you.