Follow these simple steps to troubleshoot your Smart Bro Pocket WiFi:

1. Turn off your Pocket WiFi and remove the SIM.

2. Insert back the SIM. Turn on the device and try to connect again.

3. Check if you can do web browsing or video streaming. If you cannot browse or stream, do these:

4. Check if you have available data package, you may access your account using GigaLife app.

5. Do a device factory reset, re-connect and re-try browsing/video streaming

6. If none of the above step works, the unit may already be defective. You may request for replacement within the seven (7) day replacement warranty period at any Smart retail store. If your Modem is found to be defective after the seven (7) day replacement warranty period, please go the partner Service Center of your modem for checking and repair:

   • The nearest MemoXpress for Evoluzn ID3 and ID5

   • The nearest CityLight for Green Packet DH 725 and D2K

   • The nearest IntoGadgets Service Center Boosteven R051 or R281 units

If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter.

Refer to the device user guide for the detailed instruction on how to reset your modem.

Follow these simple steps if you are having issues accessing your modem dashboard:

1. Connect to your device to the Smart Bro Pocket WiFi signal, open a browser and type in https://192.168.1.1

2. If you get a log-in error, perform factory reset on your modem by pressing the reset button at least 5 seconds and restart your device.

3. If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter

If your device/modem cannot detect the SIM, try performing a hard reset by pressing the reset button for at least 5 seconds.

If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter.

Smart Bro Pocket WiFi SIM gets permanently disconnected after 120 days of zero load or promo subscription. Remember to reload to avoid deactivation of your account. Use the GigaLife app to add load or visit any Smart retailer or load channel near you.

Follow these simple steps if you're experiencing no signal or slow connection:

1. Check the quality of the signal that your modem is receiving by looking at the modem's signal bar at your Pocket WiFi screen.

2. To ensure better signal, place your modem near a window or a door. You will know that the modem is getting a better signal when there are more signal bars.

3. Perform a factory reset by pressing the reset button on the right side of your modem for at least 5 seconds.

If this did not resolve your issue, you can call Smart Hotline at *888 or send a message through the official Smart Social Media Accounts via Facebook or Twitter.