Frequently Asked Questions

Highlight:

• FREE Rental (no device rental fees)
• HASSLE FREE (home deliver)
• OVER 100 COUNTRIES (coverage)
• SHARE CONNECTION (5 devices)
• FAST INTERNET (Stay connected with 3G to 3.5G, up to 42 Mbps)

Smart World Travel WiFi works like a wireless modem/pocket WiFi that connects any Wi-Fi enabled device - smartphones, laptops and tablets to the internet. It is plug and play – it does not require installation, cables or software. You and your travel buddies can enjoy convenient, fast and secure internet connection wherever you are abroad with Smart World Travel WiFi partners in over 100 countries and save on data roaming fees.

Everyone! Yes, we mean EVERYONE. Smart and Non-Smart subscribers!

A Day Pass is the virtual data load provided to your device. It is valid for 24 hours upon clicking START and CONFIRM in the device.

You have unlimited data allocation for internet usage daily. Upon consumption of 500MB high-speed internet usage, you will still be able to surf the internet but the speed is reduced. 

Don’t worry you can still use your device and browse the intenet, your speed will just be throttled to 2G.

You can connect up to 5 devices to 1 Smart World Traveler WiFi at the same time. Please note that the connection speed will be shared among each device connected which could result in possible speed slowdown.

Your package includes all day data and use of the following:

• Smart World Travel WiFi Device
• Smart World Travel WiFi Manual
• Hard Shell/Pouch
• USB Cable

Smart World Travel WiFi is currently only available for free rental.

Unfortunately, Smart World Travel WiFi does not cover oceans and is currently limited to mobile networks.

You can make calls and send messages through your regular apps, accounts, OTTs, etc. OTTs include: facebook, viber, etc. Regular voice and sms roaming made through your mobile will incur regular charges.

Unlike your mobile phone, the Smart World Traveler WiFi does not enable regular voice calls/SMS/MMS via cellular networks.

However just like any pocket WiFi device, it does allow VoIP calls and messaging such as Skype, Viber, & etc. over data networks using your connected device.

It depends on how many devices or users will be connecting to the device. Each Travel WiFi can connect up to 5 devices simultaneously.

Device rental is free. To book multiple devices, you will just need to purchase additional Day Passes to cover the duration of your trip for that device.

There is no charge for the device itself.

It’s always best to book at least 1 week before your actual trip/travel departure date.

Availing is quick and easy.

• Step 1: Go to smart.com.ph/world/traveling-the-world/travelWiFi
• Step 2: Book your free rental and buy your day-passes
• Step 3: Voila! We’ll deliver it to you based on the delivery info you entered!

You can choose to have your Smart World Travel WiFi delivered to your home before your target travel date.

Yes. Just indicate the specific and clear address upon booking and be sure to be there upon delivery to sign-off. Delivery is free within metro-manila and Php 150.00 for provincial locations.

Your Smart World Travel WiFi shall be delivered 1-3 business days for Metro Manila and within 5 days for outside Metro Manila. Your Smart Travel WiFi will be delivered 1-2 days before your trip date.

Please allot 1-3 days delivery for Metro Manila and 5 days for outside Metro Manila.

The Device will be picked up at the preferred address as indicated when you placed your order. The courier partner will pick-up the device.

Immediately after you arrive back in the Philippines.

Lost or damaged Devices or accessories will incur penalty fees or forfeiture of the deposit.

If you want to change your rental dates or delivery details after placing your order, feel free to contact our customer service and we'll make the necessary arrangements.

WHILE STILL IN THE PHILIPPINES:

*888 - Smart Postpaid and Prepaid
#888 – Smart Enterprise/Corporate

ONCE ABROAD:

Smart Roaming Hotline +6328488878
Toll-free when using any Smart Prepaid/Postpaid mobile number.
Standard charges apply when using other networks and landline.

Yes, you just need to get in touch with Smart Roaming Hotline ahead of time/before the original end date of your rental.

WHILE STILL IN THE PHILIPPINES:

*888/888-1111 - Smart Postpaid and Prepaid
#888/8488806 – Smart Enterprise/Corporate
Connect with us:
Like and message us via the official Smart Communications Facebook account.

ONCE ABROAD:

Smart Roaming Hotline +6328488878
Smart Roaming Hotline is toll-free when using any Smart Prepaid/Postpaid mobile number.
Standard charges apply when using other networks and landline.
Connect with us:
Like and message us via the official Smart Communications Facebook account.

Once your order is confirmed, you will receive e-mails with important information regarding your rental. Please make sure to provide an active email address you regularly check (when placing an order) and you have entered a valid mobile number.

No cancellation upon purchase.

You will be charged in Philippine Peso.

Smart World Travel WiFi accepts locally issued credit (MasterCard and VISA) and debit card payments.
For Smart Postpaid and Smart Bro Postpaid subscribers, charge to their plan’s monthly billing statement/charge to account is also available for qualified subscribers.

• For CARD PAYMENTS: You will be immediately billed upon placing your order. The charge will show up in your bank account from “_______________________”.
• For SMART POSTPAID/SMART BRO POSTPAID Charge to Bill/Account:

If you have consumables remaining, you can use it to book your Smart World Travel WiFi.

We charge PHP 150 shipping cost for outside Metro Manila and free of charge for within Metro Manila.

In case of loss or damage, a replacement fee will be charged against your deposit (for card transactions) or charge to your postpaid plan’s billing statement (for Smart Postpaid and Smart Bro Postpaid), depending on which item(s) are affected. See table below for replacement fees.

Once we receive the device in good condition, we will credit back your deposit. Please check with your issuing bank for their standard processing time.

A payment confirmation will be sent immediately to the email and mobile number you indicated when you booked for a device. Please ensure that the email address is active and correct.

In general, the better the signal in your area (indicated by more reception bars), the faster the connection speed should be.

Currently there is no maritime coverage.

Step 1:
Turn on the Smart World Travel WiFi by holding down the power button on the right side of the device for 3 seconds

Step 2: Find your Smart World Travel WiFi SSID and Password by navigating the menu as follows: Menu → Wi-Fi Information

Step 3: Enter the password

Step 4: From your WiFi-enabled device (smartphone, tablet, laptop), search for and select the SSID from the list of available Wi-Fi networks

Step 5: Your device will now connect to the Smart World Travel WiFi and is ready to use.

Step 6: To activate, press the start button twice.

Step 7: You are now ready to start surfing the internet while abroad. Enjoy your travel and stay connected with Smart World Travel WiFi.

Signal Coverage in your current location
It’s possible that you are experiencing signal concern in your current location. This means that your device has weak connection to data signal in your area.

Refresh your Smart World Travel WiFi device
Turn off & on your device and/or try to also remove the battery. Once you turn it on, your Smart World Travel WiFi device will automatically reconnect to a stronger data signal available. This may also vary depending on the signal strength available in your current location.

Restart your Smart World Travel WiFi device by turning it off & on

Hard press key pad
If it still doesn’t work, turn off the device and remove the battery for 5 minutes. Put the battery back then turn it on again.

Contact us:

Call Us

Smart Roaming Hotline +632 8 8488878

Smart Roaming Hotline is toll-free when using any Smart Prepaid/Postpaid mobile number.

Standard charges apply when using other network and landline.

E-mail Us [plug in e-mail address]

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Signal Coverage in your current location

It’s possible that you are experiencing signal concern in your current location. This means that your device has weak connection to data signal in your current location.