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Take control of your roaming experience with Data Roaming Manager:

 

Before leaving the country

 

For Smart Postpaid

Update your account & settle unpaid balance.

Call Smart Hotline *888 to check Data Roaming Status(roaming deposit may be required depending on account status).

For Smart Postpaid subscribers, turning on data roaming without subscribing to a data roaming pack will automatically register you to Roam Surf 550 for your convenience. 

For Smart Prepaid

Have enough credits to avail roaming packages.

Have a minimum balance of P100.

Send "ROAM ON" to 333 an hour before our flight. 

When out of the country

Make sure your phone is configured correctly:

Turn Off Wifi

STEP 1

TURN OFF WIFI on your phone settings.

Turn On Mobile Data and Data Roaming

STEP 2

TURN ON MOBILE DATA and DATA ROAMING

Go to roam.smart.com.ph

STEP 3

Open your web browser & GO TO roam.smart.com.ph

Click Subscribe

STEP 4

Select Data Packs, choose the Roaming Package that's right for you and CLICK "SUBSCRIBE"

Choose the perfect roaming offer for you:

GigaRoam

Open access for web surfing, video streaming social app usage.
Data Allocation: 1GB
Cost: Tier P999
Validity: 5 days

Roam Lite

Open access for web surfing & social app usage.
Data Allocation: 100MB | 200MB
Cost: P150 | P250
Validity: 24 hours

Roam Facebook

Access to Facebook and Facebook Messenger.
(photos and videos will be compressed to limit data usage)
Data Allocation: 100MB | 200MB
Cost: P150 | P250
Validity: 24 hours

Roam Social

Access to Instagram, Twitter and SnapChat
(photos and videos will be compressed to limit data usage)
Data Allocation: 100MB | 200MB
Cost: P150 | P250
Validity: 24 hours

Roam Chat

Chat-only access to Viber, Line, WeChat, WhatsApp and Telegram
Data Allocation: 100MB
Cost: P150
Validity: 24 hours

Roam Chat Plus

Chat, video, photo, voice message access to
Viber, Line, WeChat, WhatsApp and Telegram
Data Allocation: 200MB
Cost: P250
Validity: 24 hours

Roam Surf

For web browsing, social media app usage during travel outside the country.
Data Allocation: 500MB. Data allocation may vary depending on country of destination.
Cost: P550
Validity: 24 hours


Roam In-Flight

For web browsing, social media app usage during travel on board the plane.
Data Allocation: 500MB
Cost: P550
Validity: 24 hours


How to monitor your data usage? Easy!

Click the "Active" tab in the Data Roaming Manager homepage to view your active subscription along with how much data you’ve used and the pack’s validity.

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Data Roaming Manager Coverage

CONTACT US

When in the Philippines

Smart Postpaid, Smart Prepaid: *888
Infinity: *800

When outside the Philippines

Toll-Free Hotline*: +632 8 848 8878
*Standard call rates apply for
non-Smart subscribers

Frequently Asked Questions

The Data Roaming Manager helps you control your data roaming experience. It is an easy to use portal that allows you to subscribe to Smart’s data roaming offers and monitor your data usage real time.

The Data Roaming Manager is available to Smart Postpaid, Smart Prepaid.

You can access the Data Roaming Manager through the following web browsers:

  • Google Chrome 49.0.2623.105
  • Dolphin Browser 11.5.5
  • Mozilla Firefox 45.0.2
  • Naked Browser version 1.0 build 112
  • Opera Browser 36.1.2126.102083
  • Puffin Browser 4.7.4.2567
  • UC Browser 10.9.0
  • InfiKen Labs Flynx Browser 2.0.1
  • Ghostery Browser 1.3.2
  • Safari
  • Internet Explorer

Nope, you may access it anytime you’re outside the country and as long as your International Roaming service is active.

Please refer to the following guide:

Current Subscription AVAILING OF:
GigaRoam Roam Surf Roam Chat
GigaRoam - X ✓
Roam Surf X - ✓
Roam Chat ✓ ✓ -

Roam Lite, Roam Chat Plus, Roam Social, and Roam Facebook can subscribed simultaneously with the packages above.

For Smart postpaid subscribers – just text BILL <space>? OR BAL <space>? then send to 211
For Smart prepaid subscribers – just dial *133# and go to Balance Inquiry

Please feel free to call our hotline below. Our Customer Service Representatives will be happy to assist you.

    While in the Philippines:
  • For Smart Postpaid and Prepaid subscriber: *888
  • For Smart Infinity: *800
    Once outside the country:
  • Smart Toll-Free Roaming Hotline: +632 8 848 8878