Your travels just got a whole lot Giga!

Now you can take Giga with you on your international travels.

 

ALL-ACCESS DATA

Enjoy your fave online activities like surfing, streaming, and more.

 

VOLUME-BASED

Use your data whenever and however you like.

 

WIDE COVERAGE

Use GigaRoam across over 90 countries worldwide.

When out of the country follow these 4 easy steps:

Step 1

Turn Off Wifi

TURN OFF WiFi on your phone setting

 

 

Step 2

Turn On Mobile Data and Data Roaming
TURN ON MOBILE DATA
and DATA ROAMING

Step 3

Go to roam.smart.com.ph

Open your web browser & GO TO roam.smart.com.ph

Step 4

Click Subscribe

Select Data Packs, choose the Roaming Package that's right for you and CLICK "SUBSCRIBE"

Take Giga data with you to any of the following countries:

Region Countries
Africa Cameroon, Ghana, Ivory Coast, Mozambique, Nigeria, South Africa, Tanzania, Uganda
 Asia Albania, Bangladesh, Brunei, Cambodia, China, East Timor, Hong Kong, India, Indonesia, Japan, Macao, Malaysia, Myanmar, Nepal, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
Europe  Austria, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kyrgyzstan, Latvia, Liechtenstein, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Ukraine, Uzbekistan
 Middle East Afghanistan, Bahrain, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates  
 North America Canada, Panama, United States of America 
Oceania Australia, Fiji, Guam, New Zealand, Papua, New Guinea, Samoa, Tonga, Vanuatu 
 South America  Argentina, Chile, Uruguay

Contact Us

WHEN IN THE PHILIPPINES

Smart Postpaid, Smart Prepaid, and Smart Bro:
*888

Infinity:
*800

WHEN OVERSEAS

Toll-Free Hotline*:
+632 8 8488878


*Standard call rates apply for non-Smart subscribers

Frequently Asked Questions

The service is open to all Smart Postpaid and Prepaid subscribers.

GigaRoam is a open access data subscription for surfing, video streaming and social media app valid for 5 days!

GigaRoam has 1GB open access data allocation that you can use across different countries in you itinerary.

You may avail GigaRoam using Data Roaming Manager.

    A. Before you leaving the country:
        i. Ensure that your Smart SIM's International Roaming services is active, to activate:
           > For Smart Prepaid Subscriber - before leaving the Philippines, send "ROAM ON" to 333. A minimum account balance of P100 is needed to activate roaming services.
           > For Smart Postpaid Subscriber - Call Smart Hotline *888 to activate Data Roaming Services

    B. When you reach the country of destination:
        i. TURN OFF WIFI on your phone settings
        ii. TURN ON Mobile Data and Data Roaming
        iii. Open web browser and GO TO roam.smart.com.ph
        iv. Select Data Packs, look for GigaRoam and CLICK "SUBSCRIBE"

Note: For Postpaid subscribers, turning on data roaming without subscribing to a data roaming pack will automatically register you to Roam Surf 550 for your convenience. 

Yes, you can now use your GigaRoam within the listed countries as long as you still have available data allocation or within the validity period of 5 days.

You can use GigaRoam for just about anything – absolutely no restrictions! With the service, you can:

  • Search & surf the Web (e.g. Google, Yahoo, Bing, etc.)
  • Update your social media accounts like photo uploading, status posting (e.g. Facebook, Twitter, Instagram, etc.)
  • Read and reply to e-mails with or without attachments (e.g. Outlook, Gmail, Yahoo mail, etc.)
  • Use chat apps (e.g. WhatsApp, Line, Viber, etc.)
  • Use navigation apps (e.g. Waze, Maps, etc.)
  • Use mobile applications (e.g. Wikipedia app, Foodpanda app, Uber app, Google app, etc.)
  • Stream music and videos (e.g. YouTube, Vimeo, Deezer, Spinnr, etc.)
  • Download & upload files (e.g. pictures, files, videos, movies, music, emails, etc.)
  • You may use the following as a guide on the average volume consumed by the aforementioned activities:
Activity Average Volume Consumption
Send chat message 20 KB
Post a text-only status or comment on Facebook 30 KB
Post 1 photo on Instagram 250 KB
Send 1 e-mail with attachment 300 KB
Browse 1 webpage with photos 1.3 MB
Stream 1 4-minute song 2.5 MB
Stream 1 4-minute video 13 MB

Nope, you can only use GigaRoam when outside the country. Once you’re in the Philippines, you can avail local data packs such as GigaSurf or SurfMax.

GigaRoam is a permanent service for Smart’s roaming subscribers.

It’s easy! Simply open your web browser and go to the Data Roaming Manager at roam.smart.com.ph Then, go to the Active tab. From there, you will see your active GigaRoam subscription and get information on your data usage. You will also see other relevant information such as the validity of your data pack.

Feel free to call our Smart Toll-Free Roaming Hotline at +632 8 848 8878. We’d be happy to assist you.