We recommend to check before you travel.

Please call our hotline at *888 or *800 for Smart Infinity Users. Or you can also message us on Smart’s Facebook Page.

Help is on the way!

Our customer care representatives are ready to help you out

If you are overseas, call us TOLL FREE at +63 2 8848 8878.

If you are still in the Philippines, call us at *888 or *800 for Smart Infinity users.

We are sorry for the hassle. : (

It could be any of these reasons. It is possible that your roaming service is not active, or there may be a problem with your account.

Our customer care representatives are ready to help you out.

Send us a message on Smart’s Facebook Page or if you are travelling with a friend with an active Smart number, give us a call, TOLL-FREE at +63 2 8848 8878.

Send us a message on Facebook, now.

We can sort this out for you.

Do a phone restart. Turn your phone off and wait for at least 2 minutes. Turn it back on and wait for the 4G/LTE to appear. Sometimes it takes awhile.

It did not work? It’s possible your service is not active for data roaming. Give us a call, TOLL-FREE at +63 2 8848 8878.

Did you want to subscribe to a different data roaming package? We can help you out.

Opt-out first to Roam Surf 550. Simply click on the opt-out link found on the activation SMS you received for Roam Surf 550.

Ready to subscribe to your preferred roaming package? Click here

Why did this happen? Turning on data roaming without subscribing to a data roaming pack, automatically registers you to Roam Surf 550 for your convenience. To prevent this from happening again, immediately go to roam.smart.com.ph and subscribe to your preferred package, as soon as you turn on your MOBILE DATA and DATA ROAMING while abroad. Or just call us, TOLL FREE at +63 2 8848 8878

Right away!

You can check your active subscriptions by selecting “ACTIVE” on your data roaming manager. Follow the steps below to get there.

• Step 1: You must be outside the Philippines to access the data roaming manager.

• Step 2: On your handset, Turn off your WIFI.

• Step 1: Turn on MOBILE DATA and DATA ROAMING and wait for 4G/LTE to appear.

• Step 1: Go to roam.smart.com.ph and select “ACTIVE

Allow us to sort it out for you.

Our customer care representatives are ready to help you out.

If you are overseas, call us TOLL FREE at +63 2 8848 8878. If you are still in the Philippines, call us at *888 or *800 for Smart Infinity users.

Be informed to prevent unwanted charges.

Calls	SMS
Charges for making and receiving calls varies depending on where you are roaming. For a full list, click here.	Receiving a message is FREE Sending a message: Sending SMS: P18 (from Asia & America) P23 (from anywhere else in the world)

Pay-per-use charges are usually more expensive. To know the cost-friendliest call and text plans while abroad, click here.



Show me the packages

 

We activated this feature for your convenience.

Yes. It is now allowed! Save yourself the time and hassle to subscribe to a new roaming package while abroad. Go ahead and subscribe to the same or new package you want.

The system will use up the first packaged subscribed, then automatically move on to the next package once the first package has been consumed.

No need. We will take care of this for you.

Just set your Network Selection on your phone’s settings to AUTOMATIC and Smart will do the rest.

But for your reference, below are our roaming partners at various country destinations.

5G Roaming with Smart

With 5G data roaming, Smart and TNT users abroad can enjoy GigaRoam plans at high speeds using a 5G capable SIM and handset. 

Use 5G Data roaming

• Use 5G roaming with your capable SIM and handset:

• On your phone’s settings go to:

• Mobile Data > Data Roaming > Voice & Data > Select 5G

Smart 5G is available in the following countries:

(Smart’s 5G roaming partners as of September 10, 2021)