Smart Roam Surf 550*

*Data allocation may vary depending on the country of destination.

For Smart Postpaid subscribers, turning your on data roaming without subscribing to a data roaming pack will automatically register you to Roam Surf 550 for you convenience. 


When out of the country follow these 4 easy steps:

Step 1

Turn Off Wifi

TURN OFF WiFi on your phone setting

 

 

Step 2

Turn On Mobile Data and Data Roaming

TURN ON MOBILE DATA and DATA ROAMING

Step 3

Go to roam.smart.com.ph

Open your web browser & GO TO roam.smart.com.ph

Step 4

Click Subscribe

Select Data Packs, choose the Roaming Package that's right for you and CLICK "SUBSCRIBE"

Countries Covered

Afghanistan AFGHAN WIRELESS AF, AWCC
Armenia ArmenTel Beeline, ArmenTel, ARMGSM, ARM01, 28301
Azerbaijan Azercell ACELL, AZEACELL
Bahrain BATELCO Batelco, 42601, BHRBT
Bangladesh AKTEL (ROBI AXIATA) AKTEL, 470 02, ROBI, BGD AKTEL, BGD ROBI AXIATA
Brunei DST COMM BRU-DSTCom, BRU-DST, BRU 11, DSTCom, 528-11
Cambodia SMART AXIATA SMART,KHMSM, KHM-06, 456-06
China China Unicom China Mobile, CMCC
East Timor TELEMOR (Network Extension of Viettel Vietnam) Telemor
TLS03
51403
Hong Kong Hutchison 3
 India  BPL KERALA (ESSAR), INDIA
BPL MAHARASHTA (ESSAR), IND
BPL TAMIL (ESSAR), NADU, IND
FASCEL LTD (ESSAR), INDIA
HUTCHISON MAX TEL (ESSAR)
MTNL INDIA (New Delhi)
UMTL (ESSAR), INDIA
STERLING CELL (ESSAR), INDIA
 Vodafone IN, Hutch
 MNTL INDIA (Mumbai) I-Dolphin
 TATA DOCOMO ANDHRA PRADESH INDIA  TATA DOCOMO
 TATA DOCOMO BIHAR INDIA
 TATA DOCOMO GUJARAT INDIA
 TATA DOCOMO HARYANA INDIA
 TATA DOCOMO HIMACHAL PRADESH INDIA
 TATA DOCOMO KARTANAKA INDIA
 TATA DOCOMO KERALA INDIA
 TATA DOCOMO KOLKATA INDIA
 TATA DOCOMO MADHYA PRADESH INDIA
 TATA DOCOMO MAHARHTRA INDIA
 TATA DOCOMO MUMBAI INDIA
 TATA DOCOMO ORISSA INDIA
 TATA DOCOMO PUNJAB INDIA
 TATA DOCOMO RAJASTHAN INDIA
 TATA DOCOMO UTTAR PRADESH EAST INDIA
 TATA DOCOMO UTTAR PRADESH WEST INDIA
   TATA DOCOMO TAMIL NADU
   TATA DOCOMO RO West Bengal
 Indonesia  INDOSAT  INDOSAT, MATRIX
 Israel  CELCOM, ISRAEL  IL Cellcom, 425 02, IL 02
 Japan NTT-DOCOMO DOCOMO, NTT DOCOMO 
 Jordan  MOBILECOM, JORDAN Orange JO, JO MobCom 
 Kazakhstan  KAR-TEL , KAZAKHSTAN  401 01
Beeline
Korea  KTF, KOREA  olleh, KOKF 
Kuwait  MOBILE TELCO, KUWAIT  Zain KW
 Kyrgyzstan BITEL (Sky Mobile), Kyrgyzstan  Beeline, Bitel, KGZ01, 437-01
 Laos  STAR TELECOM (Network Extension of Viettel Vietnam  LATMOBILE, Unitel, UNITEL, 45703
 Macau
 SMARTONE, MACAU SmarTone MAC
SMC MAC
 Hutchinson Macau  3 (3G)
2 (2G)
 CTM MACAU CTM; 45501;45504 
 Malaysia DIGI Malaysia  DiGi, DiGi 1800
 Maxis Malaysia  My Maxis, My 012
 Mongolia  MOBICOM, MONGOLIA  428 99, MOBICOM, MN MobiCom
 Myanmar  MYANMA POST AND TELECOM  OOREDOO
 Oman  NWARAS TEL, OMAN Oredoo, OMN03, 422 03
 Pakistan MOBILINK PAKISTAN  PAKMK, 41001, PK01, PKMK, Mobilink, MOBILINK, PK MOBILINK
 Qatar  Ooredoo, Qatar  Ooredoo, Qatarnet, Qtel, 42701
 Russia  KB IMPULS (Vimpelcom) Russia  Beeline, RUS-99, 250-99
 Saudi Arabia  STC, SAUDI ARABIA STC 
 Singapore  Starhub  STARHUB
 Sri Lanka  DIALOG SRI LANKA  DIALOG
 Taiwan CHUNGWA TEL, TAIWAN  Chunghwa
 FAREASTONE, TAIWAN  FET, FarEasTone, TWN FET
 Tajikistan  T CELL TAJIKISTAN  TCELL, TCELL 3G, Indigo-TJK, Indigo-T, TJK 02, 436 02, Somoncom, TJK 01, 436 01, Babilon-M, 436 04
 Thailand  Truemove  True 3G+
 Turkey  TELSIM MOBILE,TURKEY  VODAFONE TR
 UAE Etisalat   ETISALAT
Etisalat 
ETSLT
 Uzbekistan  Unitel  Beeline UZ
 Vietnam Vinaphone Vinaphone, VN 02, 452 02 
 Yemen  MTN  

Etisalat 
smart-international-chatabroad-faq

What is ROAM SURF?

Smart ROAM SURF a Php 550 per day data roaming service open to both Smart Postpaid and Prepaid subscribers, covering over 120 countries within the Americas, Asia, Africa, Europe, and Oceania. Data allocation may vary depending on country of destination.

Who can avail this service?

ROAM SURF is available to all Smart Postpaid and Prepaid subscribers.

How can I avail of ROAM SURF?

You may avail ROAM SURF through the Data Roaming Manager.

Before leaving the country:

   For Prepaid Subscriber:
  1. Have enough credits to avail roaming packages.
  2. Have a minimum balance of P100.
  3. Send "ROAM ON" to 333 an hour before your flight.
   For Postpaid Subscriber: 
  1. Update your account & settle unpaid balance.
  2. Call Smart Hotline *888 to check Data Roaming Status (roaming deposit may be required depending on account status.
When out of the country, follow these 4 easy steps:
  1. TURN OFF WIFI on your phone settings
  2. TURN ON MOBILE DATA and DATA ROAMING
  3. Open your web browser & GO TO roam.smart.com.ph
  4. Select Data Packs, choose ROAM SURF and CLICK "SUBSCRIBE"

What is the validity period of ROAM SURF?

ROAM SURF is valid for 24 hours. If you’re in the US and you subscribed at 1:00PM, ROAM SURF will expire the following day at 12:59 PM. You can monitor your ROAM SURF subscription at the ACTIVE tab of the Data Roaming Manager.

How can I monitor my ROAM SURF subscription?

That’s easy! Simply visit the Data Roaming Manager at roam.smart.com.ph and click the ACTIVE tab. This will show your active ROAM SURF subscription and will present useful information such as data usage and expiration date.

What countries/areas are covered by ROAM SURF?

AFRICA

Benin
Burkina Faso
Burundi
Cameroon
Egypt
Gambia
Ghana
Ivory Coast
Kenya
Mozambique
Nigeria
Sierra Leone
South Africa
Tanzania
Uganda
Zambia

ASIA

 


Armenia
Afghanistan
Azerbaijan
Bahrain
Bangladesh
Brunei
Cambodia
China
East Timor
Hong Kong
India
Indonesia
Israel
Japan
Jordan
Kazakhstan
Korea
Kuwait
Kyrgyzstan
Laos
Macau
Malaysia
Mongolia
Myanmar
Oman
Pakistan
Russia
Saudi Arabia
Singapore
Sri Lanka
Taiwan
Tajikistan
Thailand
Turkey
Qatar
UAE
Uzbekistan
Vietnam
Yemen 

EUROPE

Albania
Austria
Belarus
Belgium
Bosnia
Croatia
Cyprus
Czech Republic
Denmark
Estonia
France
Finland
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
Ukraine
UK

NORTH AMERICA

Anguilla
Antigua
Aruba
Barbados
Bermuda
Bonaire
British Virgin Islands
Canada
Cayman
Costa Rica
Curacao
Dominica
El Salvador
Grenada
Guadeloupe
Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Montserrat
Nicaragua
Panama
St. Kitts
St. Lucia
St. Vincent
Trinidad & Tobago
Turks and Caicos
USA
US Virgin Islands

OCEANIA

Australia
Fiji
French Polynesia
Guam
New Zealand
Northern Marianas
Papua New Guinea
Samoa
Solomon Islands
Tonga
Vanuatu

 

 

SOUTH AMERICA 

Argentina
Bolivia
Brazil
Chile
Colombia
Ecuador
French Guiana
Guyana
Paraguay
Peru
Puerto Rico
Suriname
Uruguay

 IN-FLIGHT (AIRLINES)
 Aeroflot
Afriqiyah Airways
Air Asia
Air Berlin
Air Blue
Air France
Air Lingus
Air New Zealand
Air Serbia
Air Seychelles
Alitalia
All Nippon Airways
Amjet Executive 
AZAL Azerbaijan Airlines
British Airways 
British Midland Airways 
Cathay Pacific
Cebu Pacific Air
Comlux the Aviation Group 
Dasnair 
Egypt Air
Emirates
Etihad Airways
Eurowings
Eva Air
Finnair
Garuda Indonesia 
Hapag
Hong Kong Airlines 
Iberia
Kingfisher Airlines 
KLM Airlines
Kuwait Airways
Libyan Airlines 
Lufthansa
Malindo Air
Oman Air 
Philippine Airlines 
Qantas 
Qatar Airways
Qatar Airways 
Royal Jordanian 
Ryanair 
Scandinavian Airlines
Saudi Arabian Airlines 
Shenzhen Airlines 
Singapore Airlines
Singapore Airlines 
Solar Impulse 
SriLankan Airlines
Swiss
TAAG Angola Airlines
TAM Airlines 
TAP Portugal 
Thai Airways
Turkish Airlines
Virgin Atlantic
Wataniya Airways 
 

Are all mobile operators in above-mentioned countries/areas covered by ROAM SURF?

No, make sure your preferred mobile network is set to AUTOMATIC.

For Android:
Go to Settings > Connectivity > More > Mobile Networks > Network Operators > Press Select Automatically

For iOS:
Go to Settings > Carrier > Turn On Automatic

What CAN I do with my ROAM SURF subscription?

This service allows you to:

• Access your email
• Access your favorite social networking sites such as Facebook, Twitter, Instagram, and LinkedIn
• Access your messaging applications that allow you to chat and call – the likes of WhatsApp, Viber, and Facebook Messenger
• Access Google maps for directions on the go
• Surf the internet for any other lifestyle needs to help you enjoy a worry-free travel experience. For example, basic phrases in the native language of your destination

What CAN I NOT do with my ROAM SURF subscription?

This service excludes bandwidth-heavy Internet activities such as:

• Streaming videos and music (i.e. Vimeo, YouTube, Deezer, Spinnr, and the like)
• Peer-to-peer file sharing (i.e. torrent, Dropbox, Google Drive and the like)
 

Why are these activities excluded?

These exclusions are set in place to ensure fast mobile internet access for all subscribers.

I’m a Postpaid subscriber, will ROAM SURF be charged within, or on top of my consumables?

This will be charged within your consumables, as long as the balance of your consumables allow. Anything beyond will be charged on top.

I am unable to connect to the internet despite subscribing to ROAM SURF, why is this? What should I do?

• If you’re a Postpaid subscriber and got your line in 2014, the Postpaid accounts’ data roaming is turned OFF. To activate:
   1. For plans above MSF1200: simply call the toll-free roaming hotline to activate
   2. For plans MSF999 and below:
           Pay roaming deposit of P2500 and submit IR-related documents
           Option to keep the roaming deposit in account for future roaming activities, or as credit to current account to be reflected as bills payment but sub has to pay P2500 again when he roams in the future

Get in touch with us when outside the Philippines

Call our SMART's TOLL-FREE Roaming Hotline at +63 2 848 8878. Our Customer Service Representatives will be happy to assist you.