Smart SAT

SmartSAT FAQs


SmartSAT XT Lite and SATSleeve Hotspot can be purchased from Smart Wireless Centers and Smart Stores nationwide.

SmartSAT mobile devices may be bought from Smart Stores nationwide.

The SmartSAT SIM Cards are bundled with the XT Lite and SATSleeve Hotspot device and to activate, simply perform a balance inquiry.

The SmartSAT Top up load is available at all Smart Stores nationwide and accredited dealers.

SmartSAT top-up cards can be used for the XT Lite and SATSleeve Hotspot and are available in three denominations: 35, 100 and 250 units. Scratch off the protective ink covering the 14-digit PIN at the back of the top-up card. Go to menu, select message, select write message and key in the 14 digits scratch card number starting and finishing with # (Ex. #12345678901234#) press options and send to 150. A message will confirm if your loading is successful.

The initial load on your SmartSAT SIM expires after 365 days from the date of activation of the SIM.

Yes, an annual subscription fee of 250 units is needed after the first year of subscription and all succeeding years thereafter. Please refer to the terms and conditions at the back of the Service Application Form for more details.

Yes, the SmartSAT XT Lite and SATSleeve Hotspot comes with a 1 year warranty and outright replacement if the unit becomes defective within 15 days from date of delivery due to inherent factory defect.

SmartSAT SATSleeve Hotspot


The SmartSAT SATSleeve Hotspot is a device that allows smartphone users to turn their phone into a satellite smartphone, giving them the ability to have reliable connectivity beyond the coverage of traditional terrestrial networks. It works by using the SatSleeve Hotspot App that can be downloaded for free from the App Store or Google Play. Simply connect your smartphone to the Wi-Fi chip of the SatSleeve unit and make calls and send messages in satellite mode. The smartphone can access email and popular social media and messaging apps such as Twitter and WhatsApp among many others. SatSleeve+ and Hotspot users can post news updates, chat via message apps with their contacts as well as send and receive emails from the most remote locations in satellite mode

The SATSleeve Hotspot can be used with iPhone and Android Devices, please see complete list:

iOS devices (iOS 6, 7, 8 & 9)

• iPhone 4
• iPhone 4s
• iPhone 5
• iPhone 5s
• iPhone 5c
• iPhone 6
• iPhone 6 plus
• iPhone 6s
• iPhone 6s plus
• iPhone SE
• iPhone 7
• iPhone 7 plus
• iPod Touch

 

Android devices (Android 4, 5 & 6)

• Samsung Galaxy S3
• Samsung Galaxy S3 Neo
• Samsung Galaxy S4
• Samsung Galaxy S5
• Samsung Galaxy S6
• Samsung Galaxy S6 Edge
• Samsung Galaxy S6 Edge Plus
• Samsung Galaxy S7
• Samsung Galaxy S7 Edge
• Samsung Galaxy Note 3
• Samsung Galaxy Note 5
• Samsung Galaxy Note Edge
• Samsung Galaxy Note 10.1” 2014 edition tablet
• Samsung Galaxy A8
• Samsung Galaxy J7
• Samsung Galaxy E7
• Samsung Galaxy Alpha
• Huawei Ascend P7
• Huawei P8
• Huawei P9
• Huawei Mate S
• Huawei Honor 4C
• Huawei Ascend G750
• Huawei Y635
• HTC One M8
• HTC One M9
• HTC Desire Eye
• Sony Xperia Z1
• Sony Xperia Z2
• Sony Xperia Z3+
• Sony Xperia Z5
• Sony Xperia C4
• Sony Xperia M4
• Google Nexus 5
• Google Nexus 6
• Google Nexus 6P
• Motorola Moto G (3rd Gen)
• Motorola Moto X Play
• Motorola Moto E (1st Gen)
• LG G4
• LG G5
• Lenovo Vibe X
• Lenovo P70
• Asus Zenfone 2
• Asus Memo Pad 8 ME180A tablet
• Asus Liquid Jade Z (tested with Android 4.4.4)

From the Apple App store directly through your iPhone. From Google Play directly through your Android smartphone. To search for the SATSleeve +Hotspot App in the Apple App Store or Google Play, you may use the keyword: satsleeve hotspot.

Yes it does. Your smartphone can still be used to make non-Satellite calls and to access the Internet while connected to the SATSleeve Hotspot.

The dimensions of the SATSleeve Hotspot is 142 x 69 x 38 mm and it weighs 290g.

The SATSleeve Hotspot package contains the main satellite unit along with hotspot stand, battery, travel charger (with four adapters for EU, UK, CN/JP, AUS), USB cable, a multi-language user manual and an accessories info sheet.

The SATSleeve Hotspot’s standby time is up to 36 hours, with talk time of up to 3 hours.

Go to the Wi-Fi settings in the SATSleeve Hotspot app and tap the Wi-Fi off button, you will then be disconnected from the smartphone and the App.

It takes approximately 2 hours and 30 minutes to charge an empty SATSleeve Hotspot.

The LED on the SATSleeve Hotspot will turn from red to blue.

SmartSAT XT Lite


The SmartSAT XT-LITE phone package includes the following components: SmartSAT XT-LITE satellite phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), USB data cable, quick-start info sheet, user manual in 13 languages, accessory catalogue.

The SmartSAT XT-LITE weighs 186g and measures 128 x 53 x 27mm

The SmartSAT XT Lite can only be operated with a SMART SAT SIM.

The SmartSAT XT Lite uses an advanced heavy-duty-battery which allows talk-time of up to 6 hours and standby-time of up to 80 hours.

Dial 150, then press the call key, or text BAL and send to 151 to know your remaining balance.

Dial the desired phone number in this format: 00 + Country Code + Area Code + Telephone Number then press call. Make sure to pull out the antenna and make the call in an unobstructed location pointing southwest (from the Philippines). The Thuraya 3 satellite is located at 98 degrees of the equator.

Simply press the call key.

The average charging time of an empty XT battery is approximately 2 hours and 25 minutes.

The SMART SAT Terminal has a warranty of One (1) year against inherent factory defect from the time of the receipt of the SMART SAT Terminal unit by the Subscriber.

SMART shall replace the SMART SAT Terminal unit and accessories if the same is inherently defective and is returned to SMART or its authorized distributor within Fifteen (15) days from the release of the SMART SAT Terminal unit to the Subscriber.

SMART shall provide free labor and free replacement of parts and/or accessories after Fifteen (15) days from receipt of the SMART SAT Terminal unit by the Subscriber.

The warranty covers inherent factory defects only and shall not include defects or damage due to ordinary wear and tear, the Subscriber's negligence, misuse and force majeure.

For defective SMART SAT Terminals for repair, the Subscriber shall shoulder the cost of shipping and handling of the SMART SAT Terminal unit to and from SMART or its authorized distributor.

After the warranty period, the Subscriber shall deliver the defective SMART SAT Terminal unit to SMART's authorized repair center/s. Repair or replacement of damaged or defective SMART SAT Terminal units and/or accessories shall be at the Subscriber's expense. The amount includes cost associated with shipping and handling of replacement.

Yes there are available accessories for the SmartSAT XT Lite. These are the Fixed docking unit, spare battery, solar charger, car charger, travel charger, indoor single channel repeater and indoor multi-channel repeater. Accessories can be ordered from the Smart Stores.

Should a problem arise with your XT Lite handset please visit the nearest SMART Store for us to validate the problem. If necessary units that will need repair will be sent to SMART Global Access.

No, due to the electrical specifications only correct Power Adapters shall be used to avoid damages to the phone which will result to voiding of the warranty. Spare Power Adapters can be purchased in case the original Power Adapter is lost or damaged.