Smart SAT

SmartSAT FAQs


SmartSAT XT Lite and SATSleeve Hotspot can be purchased from select Smart Retail Stores and distributors.

The SmartSAT SIM Card is bundled with the XT Lite and SATSleeve Hotspot device. Make an outgoing call to any number and wait for the operator to confirm account activation.

The SmartSAT load cards are available in select Smart Retail Stores and distributors.

SmartSAT top-up cards can be used for the XT Lite and SATSleeve Hotspot and are available in two denominations: 100 and 250 units. Scratch off the protective ink covering the 14-digit PIN at the back of the top-up card. Text the 14-digit scratch card number (Ex. 12345678901234) and send to 150. A message will confirm if your loading is successful.

The initial load on your SmartSAT SIM expires after 365 days from the date of activation of the SIM.

Yes, a yearly subscription fee of 250 units is needed after the first year of SmartSAT activation. Please refer to the terms and conditions at the back of the Service Application Form for more details.

Yes, the SmartSAT XT Lite and SATSleeve Hotspot comes with a 1-year warranty and outright replacement if the unit becomes defective within 15 days from date of delivery due to inherent factory defect.

The SmartSAT XT Lite has a warranty of one (1) year against inherent factory defect from the time of the receipt of the SmartSAT XT Lite unit by the subscriber. SMART shall replace the SmartSAT unit and accessories if the same is inherently defective and is returned to SMART or its authorized distributor within fifteen (15) days from the release of the satellite unit to the subscriber.

SMART shall provide free labor and free replacement of parts and/or accessories after fifteen (15) days from receipt of the SmartSAT unit by the subscriber. The warranty covers inherent factory defects only and shall not include defects or damage due to ordinary wear and tear, the subscriber's negligence, misuse, and force majeure.

Yes, the SmartSAT XT Lite and SATSleeve Hotspot comes with a 1 year warranty and outright replacement if the unit becomes defective within 15 days from date of delivery due to inherent factory defect.

After the warranty period, the subscriber shall deliver the defective SmartSAT units to SMART's authorized repair center/s. Repair or replacement of damaged or defective SmartSAT units and/or accessories shall be at the subscriber's expense. The amount includes cost associated with shipping and handling of replacement.

SmartSAT SATSleeve Hotspot


The SmartSAT SATSleeve Hotspot is a device that allows smartphone users to turn their phone into a satellite smartphone, giving them the ability to have reliable connectivity beyond the coverage of traditional terrestrial networks. It works by using the SATSleeve Hotspot App that can be downloaded for free from the App Store or Google Play.

Simply connect your smartphone to SatSleeve hotspot’s WiFi and open the SatSleeve Hotspot App. Make/receive calls and Send/receive Text messages through the App.

The SATSleeve Hotspot can be used with Apple and Android devices, please see complete list:

iOS devices (iOS 6, 7, 8 & 9)

• iPhone 4
• iPhone 4s
• iPhone 5
• iPhone 5s
• iPhone 5c
• iPhone 6
• iPhone 6 plus
• iPhone 6s
• iPhone 6s plus
• iPhone SE
• iPhone 7
• iPhone 7 plus
• iPod Touch

 

Android devices (Android 4, 5 & 6)

• Samsung Galaxy S3
• Samsung Galaxy S3 Neo
• Samsung Galaxy S4
• Samsung Galaxy S5
• Samsung Galaxy S6
• Samsung Galaxy S6 Edge
• Samsung Galaxy S6 Edge Plus
• Samsung Galaxy S7
• Samsung Galaxy S7 Edge
• Samsung Galaxy Note 3
• Samsung Galaxy Note 5
• Samsung Galaxy Note Edge
• Samsung Galaxy Note 10.1” 2014 edition tablet
• Samsung Galaxy A8
• Samsung Galaxy J7
• Samsung Galaxy E7
• Samsung Galaxy Alpha
• Huawei Ascend P7
• Huawei P8
• Huawei P9
• Huawei Mate S
• Huawei Honor 4C
• Huawei Ascend G750
• Huawei Y635
• HTC One M8
• HTC One M9
• HTC Desire Eye
• Sony Xperia Z1
• Sony Xperia Z2
• Sony Xperia Z3+
• Sony Xperia Z5
• Sony Xperia C4
• Sony Xperia M4
• Google Nexus 5
• Google Nexus 6
• Google Nexus 6P
• Motorola Moto G (3rd Gen)
• Motorola Moto X Play
• Motorola Moto E (1st Gen)
• LG G4
• LG G5
• Lenovo Vibe X
• Lenovo P70
• Asus Zenfone 2
• Asus Memo Pad 8 ME180A tablet
• Asus Liquid Jade Z (tested with Android 4.4.4)

You can download SATSleeve Hotspot App to your smartphone directly. Download it via Google Play for Android and App Store for iOs.

Yes, it does. Your smartphone can still be used to make non-Satellite calls and text, access the Internet while connected to the SATSleeve Hotspot.

It takes approximately 2 hours and 30 minutes to charge an empty SATSleeve Hotspot.

The LED light on the SATSleeve Hotspot will turn from red to blue.

SmartSAT XT Lite


The SmartSAT XT Lite package includes the following components: SmartSAT XT Lite satellite phone, battery, travel charger (including 4 adaptors for EU, UK, AUS, China), USB data cable, quick-start info sheet, user manual in 13 languages, and accessory catalogue.

The SmartSAT XT Lite can only be operated with a SmartSAT SIM.

The average charging time of an empty XT battery is approximately 2 hours and 25 minutes.

The XT Lite has satellite phone coverage in more than 159 countries in Asia, Africa, Europe and the Middle East.

No. Due to the electrical specifications, only correct power adapters shall be used to avoid damages to the phone which will result to voiding of the warranty. Spare power adapters can be purchased in case the original power adapter is lost or damaged.

Should a problem arise with your XT Lite handset please see below contact details for us to validate the unit concern.
Customer Support:
Landline:(632) 8 522 -3947
Mobile Number:? +63 998 964 96 44
Email Address: SmartSATsupport@smart.com.ph