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Smart Retailer Terms and Conditions
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If you have a store location, please contact your Provincial Distributor or Distributor Sales Personnel (DSP) to buy Smart load wallet.
For retailers without store location, you may visit the nearest 7-11 store.
SMART RETAILER CONTRACT
The Retailer SIM assigned to the Retailer shall be serviced by a Distributor/Key Account assigned to your territory.
The Retailer, acting as a seller of SMART Load and Riders via the SMARTLoad Service, is liable for the Retailer SIM
and will strictly abide by the guidelines and procedures on the issuance of the Retailer SIM and the terms and
conditions of the SMARTLoad Service (this “Contract”).
Retailer acknowledges and agrees that the SMARTLoad Service was provided by SMART specifically for the purpose of
wireless loading. SMART reserves the right to disable the SMARTLoad Service should it, in its sole discretion,
determine that Retailer violated the terms of this Contract or used the Retailer SIM for any other purpose other
than that intended in this Contract.
SMART is the legal owner of the SMARTLoad Service and the Smart Platforms and SMART reserves the right to cancel/
terminate this Contract as it deems fit.
The Retailer has the option of using the SIM for personal use subject to the Prepaid Terms and Conditions as found
and stated on the SMART Corporate Website https://smart.com.ph/Corporate/terms/smart-prepaid.
Company – Smart Communications, Inc.
Contract – this SMART Retailer Contract entered into by the Retailer and SMART.
Customer Data – Personal information for which SMART is a controller or processor, and/or Personal Information
collected from Rider customers.
Dealer Card Account – a SMART card account issued to the Distributor/ Key Accounts where Load Credits purchased are
Dealer SIM – a prepaid SIM with a transfer function menu that allows Distributor/ Key Accounts to transfer Load
Credits to Retailer; and a load function menu that allows the Distributor/ Key Account to load Load Credits directly
Distributor/Key Account – business entity with the expertise, and access to certain channels, for the distribution
and pipelining of SMART’s prepaid products and services in regions, locations and channels specified by SMART.
Inactivity – refers to the period when no Load Credits are purchased or sold by the Retailer. Only the loading of
Load Credits (1) from the Distributor/Key Account to the Retailer and (2) from the Retailer to subscribers are
counted as active transactions. All other transactions including Load Wallet balance inquiries do not exempt the
Retailer from being classified as inactive.
Ka-Partner App – is a mobile retailer application that enables a Retailer to sell load faster and manage their load
business through a digital sales ledger.
Ka-Partner Portal – is a digital web platform that enables a Retailer to sell load and manage their load business
through a digital sales ledger.
Load Credits – amount that is loaded to the Dealer Card Account, Load Wallet or prepaid-phone balance account that
may be used to purchase airtime and other services including Riders.
Load Wallet – An account to which Load Credits are loaded to enable Dealers and Sub-dealers to load Load Credits
directly to subscribers.
Personal Wallet - Load Credits loaded in the Retailer SIM for personal consumption (call, text, mobile data, etc.)
of the Retailer
PIN – Personal Identification Number; any multiple digit number chosen by a customer, as may be applicable.
Retailer – is a person or an entity who owns a Retailer SIM and sells load and/or SMART’s products and services
Retailer SIM – a prepaid SIM with a Load Function Menu that allow Retailer to load Load Credits to subscribers.
Rider – refers to the Load Credits and other products other than SMART products and services (e.g. telco and
SIM – Subscriber Identity Module; a term referring to Dealer SIM and Retailer SIM as a whole.
SMART – Smart Communications, Inc..
SMARTLoad – A service that provides Load Credits to Subscriber via the use of an electronic device such as, but not
limited to, mobile phones, point of sales “POS” terminals and computers and any of the Smart Platforms.
Smart Platforms – electronic loading platform for the various loading channels such as the STK retailer menu, USSD
retailer menu, keyword selling, web-based application menu, and the Ka-Partner App.
Statement of Transactions – a report generated by SMART of a list of transactions made by a Retailer in his Load
Wallet covering a specific time period.
Sub Key Accounts – are partners managed by and directly contracted with by a Key Account Partner of Smart
Third Party Applications – a software application, developed and/or owned by a person other than SMART, linked or
integrated to the Smart Platforms.
2. THE SIM
The Retailer SIM issued becomes the property of the Retailer and is non- transferable. SMART may, however, suspend
or terminate the use of the Retailer SIM for SMARTLoad Service for whatever reason it deems fit. In the event of any
suspension or termination of the SIM for the SMARTLoad Service, the Retailer agrees to hold SMART free and harmless
from any claim, damages, loss, expense, suit or liability whatsoever, arising from such suspension or termination.
SMART requires that the Retailers should register and provide the required personal information to enable the
selling capability of the Retailer SIM. The registration should be accomplished in any of the SMART’s Platforms.
Please refer to the Privacy Notice for information on what, why, and how SMART processes the Retailers’ personal
SMART shall conduct business directly with its accredited Distributor and Key Account partners. Except for concerns
covered by Sections 6, 9 and 18, all other concerns, complaints, inquiries and/or disputes from Retailer shall be
handled by its accredited trade partners.
3. LOADING SERVICES
Retailer shall request for Load Credits for their Load Wallet from Distributor/ Key Accounts.
Load wallet of Retailers are used to top-up Load Credits to subscribers.
Distributor/Key Account shall transfer Load Credits to the Retailer/Sub-Key Accounts Load Wallet.
SMART has the right to add, modify or remove any loading services including Riders at any time without need for
4. FEES, RATES & OTHER CHARGES
Retailer agrees to pay a Fifty Peso- dormancy charge (PHP50.00), inclusive of taxes, for 150 days Inactivity and the
charge shall be deducted from the remaining amount available in the Retailer’s Load Wallet.
Other fees and charges, as may be applicable, shall be debited from the Retailer Load Wallet balance. The amount of
fees and charges may be revised from time to time as SMART may deem necessary, without need for prior notice.
A monthly dormancy fee in such amounts as may be fixed by SMART shall be charged to a Retailer if there are no
transactions 30 days from the Period of Inactivity and every 30 days thereafter. The Retailer agrees that the
dormancy fee shall be debited from their Load Wallet Balance when the fee is due. The amount of the dormancy fee may
be revised from time to time as SMART may deem necessary.
When the Retailer Load Wallet balance reaches Zero Pesos (PHP0.00) after successive deductions of the monthly
dormancy fee and remains at Zero Pesos (PHP0.00) for another 150 days, SMART will terminate the SMARTLoad Service.
The Retailer SIM will be deemed disconnected and will be reclassified as a regular subscriber SIM, which, will be
subject to subscriber SIM Prepaid Terms and Conditions.
5. SENDING STATEMENT TRANSACTIONS
Upon Retailer request, SMART shall send a copy of the Statement of Transactions either via mail or email. The mere
act of SMART sending the Statement of Transactions through the mode selected and to the address indicated by the
Retailer is conclusive presumption that Retailer has received the same. SMART shall be held free and harmless from
any and all liability should the Statement of Transactions be read by a person other than the Retailer. Neither may
Retailer thereafter raise the defense that the Retailer failed to receive the Statement of Transactions. In all
instances, Retailer may inquire about the Statement of Transactions by contacting the SMART Customer Service.
SMART shall charge a fixed fee of Php50, inclusive of taxes, for each billing period for a Statement of Transaction.
This fee may subject to change without prior notice.
6. DISPUTES ON TRANSFERS
Disputed transfer transactions shall only be credited back to Retailer’s account once claim/dispute has been
properly processed, investigated, and proven to be in favor of the Retailer. Retailer should submit a duly filled
out request for reversal and send the same thru mail or email to SMART.
Reversals will be made only upon proper verification and validation. The details in the SMS/Text confirmation
message after every transaction and/or the entries in the Statement of Transactions are presumed true and correct
unless Retailer notifies SMARTLoad Hotline in writing of any disputes thereon within thirty (30) days from the date
of transaction. If no dispute is reported within the said period, all transactions and the entries in the Statement
of Transactions are deemed conclusively true and correct.
7. DISPUTES ON LOADS
Load transactions made by a Retailer will be considered final and will not, in any way, be reversed by SMART should
Retailer load it to a wrong mobile phone number.
Retailer may request for cancellation/termination of the SMARTLoad Service provided Retailer has already registered
through the SMART’s Platforms. Using the information provided, SMART shall validate the request using standard
Otherwise, SMART shall only act on the request for cancellation /termination of SMARTLoad Service through a written
endorsement coming from the Distributor/ Key Accounts.
8. PHONE & RETAILER SIM SECURITY
All transactions made using the Retailer SIM are conclusively presumed to be made by the Retailer and the Retailer
shall be liable for the same.
9. LOSS OF RETAILER SIM
The security and proper care of the Retailer SIM, as well as the confidentiality of the PIN and OTP for the Retailer
SIM, any Smart Platforms or third party applications shall be the Retailer’s sole responsibility.
In case of loss of Retailer SIM by Retailer, the Retailer shall immediately inform SMART Customer Service of such
loss within twenty-four (24) hours, via retailer hotline at *333 or 8845-7733. Cancellation of the Retailer SIM
shall be processed only upon proper authentication of the phone call or the signature in the written report, as the
case may be. All transactions made thru the use of the Retailer SIM prior to the cancellation shall continue to be
the liability of the Retailer.
10. RENEWAL, REINSTATEMENT, CANCELLATION
The Retailer shall not use the Retailer SIM without the approval of SMART. SMART has the sole option to suspend or
cancel a particular Retailer SIM. A Retailer SIM, which has been suspended by SMART, may be reinstated by the latter
at its option.
The Retailer’s continued use of the Retailer SIM and its Load Wallet after its suspension, termination or expiration
shall be considered a fraudulent act and may be a ground for court action.
SMART reserves the right to cancel/ suspend, temporarily or permanently, any SMARTLoad Service that remains inactive
over a fixed period of time, as determined by SMART.
Should the Retailer fail to comply with the Terms & Conditions provided herein or should Retailer die or become
insolvent, however evidenced, or should SMART make a determination that Retailer’s use of the Retailer SIM is or may
be detrimental to SMART, its subscribers, or the public in general, the right to use the Retailer SIM and the
SMARTLoad Service shall be terminated. Any aggregate and unpaid charges, fees, and other expenses for which the
Retailer is liable shall immediately become due without need of demand.
12. CHANGE OF PERSONAL INFORMATION
At any time or as may be required, Retailer shall immediately update their personal information through the SMART’s
13. CHANGE OF CORPORATE NAME
Retailer shall immediately notify SMART Customer Service via retailer hotline at *333 or 8845-7733 of any change in
name. They shall likewise attach the necessary documents, such as but not limited to SEC certificate, as proof or
evidence of such change.
14. EXCLUSION FROM LIABILITY
SMART shall not be liable for any loss, costs, compensation, damage or liability to the Retailer or third party
arising directly or indirectly as a result of any or all of the following:
a.)_ Retailer is unable to perform or complete any transaction thru the use of the Smart Platform due to
b.) Any delay, interruption or termination of the Service whether caused by administrative error, technical,
mechanical, electrical or electronic fault or difficulty or any other reason or circumstance beyond SMART’s control
(including but not limited to acts of God, strike, lightning, interference or damage by third parties or any change
c.) Theft or unauthorized use of the Retailer SIM or any loss, costs, damages or payable to any third party by the
d.) Any act, omission or transaction done through a third party application as covered by Section 18.
15. LIMITATION OF LIABILITY
In the event of any action that the Retailer may file against SMART, the Retailer agrees that SMART’s liability
shall not exceed PHP1,000.00 or the amount of damages actually suffered by the Retailer, whichever is lower.
SMART shall keep all Retailer files in strictest confidence. SMART may, however, obtain, exchange, or release
Retailer information to its associates, affiliates, officers, employees, authorized agents, lawyers,
Prepaid/debit/credit bureaus, or any such persons as SMART deems to the extent that it is reasonably necessary, or
as required by law, rule, or regulation. Please refer to the Privacy Notice for more information on how SMART
discloses Retailers’ personal data.
17. RETAILER’S OBLIGATION
A Retailer is obligated to protect information collected from SMART Subscribers who buy Load Credits from them in
accordance with Republic Act No. 10173 (otherwise known as the “Data Privacy Act of 2012”) and all other related
laws, rules and regulations. A Retailer is not authorized to disclose customer’s personal information to any party
or entity for processing or other purposes.
17.1 Retailer shall secure the safety, integrity and confidentiality of SMART and Rider-product customer information
(collectively, “CUSTOMER DATA”).
17.2 Retailer shall not engage another entity or person to process CUSTOMER DATA without prior instruction from
SMART. The Retailer shall ensure that in any such allowed further processing arrangement, CUSTOMER DATA are fully
protected and secured and that obligations for data protection under this Agreement and the applicable law are
17.3 Retailer shall make available to SMART all information necessary to demonstrate compliance with the obligations
laid down in the Data Privacy Act, and allow for and contribute to audits, including inspections, conducted by SMART
or another auditor mandated by the latter.
17.4 Retailer shall fully assist SMART to fulfill SMART’s obligation to respond to the exercise of data subject
rights of customers.
17.5 Retailer shall, at the choice of SMART, delete or return to SMART all CUSTOMER DATA at the termination or
expiration of this Agreement and delete existing copies thereof unless storage is authorized by the Act or any other
17.6 Retailer shall make available to SMART all information necessary to demonstrate compliance with the obligations
laid down in the Data Privacy Act of 2012, and allow for and contribute to audits, including inspections, conducted
by SMART or another auditor mandated by the latter.
17.7 Retailer shall immediately and not later than 24 hours from discovery notify SMART of any breach of security
leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to CUSTOMER
DATA. Retailer shall further help SMART with the investigation.
18. THIRD PARTY APPLICATIONS
Retailer acknowledges that the use of any Third Party Applications is done strictly at the Retailer’s own risk.
SMART will not be held liable for any losses or damages suffered by Retailer due to the use of the Third Party
The Retailer agrees to indemnify and hold SMART free and harmless from any liability, suit, or damage arising from
or connected with the Retailer's use of the Third Party Applications.
19. FRAUDULENT AND UNAUTHORIZED USE
If the Retailer or any other person, at the sole discretion of the Company, is found to use the Service for any
fraudulent purpose or illegal activity, or is found to use abusive and/or indecent language to other Retailers,
partners, Subscribers or Company staff, the Company reserves the right to immediately disconnect the Service without
prior notice and/or refuse to reconnect the Service. The Company also reserves the right to file the appropriate
legal action against the erring Retailer or person concerned, and to charge the appropriate pre-termination fee, if
any. The Retailer’s right to use the Service is personal to the Retailer.
The Retailer shall not engage in the following Unauthorized Activities:
a.) Resale or any other commercial use of the Service without the prior express written consent of the Company;
b.) Utilization of the Service in bypassing or in activity/ies that tend to bypass the SMART network, billing and/or
c.) Use of the Service in prohibited activities like callback, dialback, unauthorized audiotext, international and
national simple resale (ISR/NSR) and other similar services; or
d.) Tampering, altering, modification, or unauthorized programming of the SIM Card or its digital reference.
The Retailer shall likewise be liable to the Company for any and all compensation fee on account of any of the above
Unauthorized Activities and unauthorized commercial use of the Service. The compensation fee is payable, without any
limitation, from the time the Unauthorized Activity occurred until the actual cessation thereof. A penalty
equivalent to one hundred fifty percent (150%) of the computed revenue losses shall likewise be charged against the
Retailer if proven accountable for such Unauthorized Activity. For this purpose, the Company shall have the right to
full access to the relevant books and all other records of the Retailer in order to ascertain the volume of traffic
and total amount of compensation fee payable. In the absence of said record, the Company shall have sole discretion
in the determination of the bypass compensation. In addition to the Unauthorized Activities referred to above, the
Retailer undertakes not to use the Service for any activity that is contrary to morals and public policy or which
violates any ordinance, law, decree, order, regulation or treaty ("Illegal Activities"). The Retailer agrees to
indemnify and hold the Company free and harmless from any liability, suit, or damage arising from or connected with
the Retailer's Unauthorized Activities and/or Illegal Activities. The Retailer further authorizes the Company to
supply any and all information requested by any law enforcement or government agency/ies, or other private entities,
the latter within the limits provided or by law, relative to the Retailer's subscription to the Service. The
Retailer hereby irrevocably and unconditionally waives any and all its relevant remedies under the law including,
but not limited, to the right to claim damages.
20. CORPORATE GOVERNANCE
To the extent applicable to the implementation of this Contract, each party shall comply with its own internal
business rules and Corporate Governance policies and shall address or resolve violation(s) thereof in accordance
with its own internal business rules and Corporate Governance policies.
21. VENUE OF LITIGATION
Venue of all suits shall be at Makati City.
22. NON-WAIVER OF RIGHTS
Failure, omission, or delay on the part of SMART to exercise its right or remedies under these Terms and Conditions
shall not operate as a waiver.
23. SEPARABILITY CLAUSE
Should any term or condition in these Terms and Conditions be rendered void, illegal or unenforceable in any respect
under any law, the validity, legality and enforceability of the remaining terms and conditions shall not be affected
or impaired thereby.
SMART may at any time and for whatever reason it may deem proper, amend, revise or modify these Terms and
Conditions. Any such amendment shall bind the Retailer upon notice thereof by any means unless the Retailer objects
thereto by manifesting his intention to terminate the SMARTLoad Service in writing and surrendering the SIM within
fifteen (15) days from notice of amendment. Failure to notify SMART of Retailer’s intention to terminate the
SMARTLoad Service shall be construed as acceptance by the Retailer of the amendments to these Terms and Conditions.
The Retailer agrees to be bound by this Contract governing the issuance and use of the Retailer SIM and the use of
SMARTLoad Service upon activating and loading. The provisions in this Contract shall be applicable only in those
instances where the SMARTLoad Service has been availed of by the Retailer. Should the Retailer disagree with this
Contract, the Retailer shall call or provide a written notice of cancellation to SMART Customer Service, otherwise,
the Retailer shall continue to be liable for all charges incurred through the use of the Retailer SIM and the
GENERAL PRIVACY NOTICE
Smart Communications Inc. (“SMART”) respects your fundamental right to privacy and we
commit to take great care in safeguarding your personal data. Throughout your use of our
services, we collect and maintain some basic information about you. In accordance with
applicable privacy laws, we share with you the general principles that govern how we collect,
use, and share your personal data, as well as our privacy practices.
Why we collect your personal data
When we process your personal data, we do so under the following legal bases and for the
purposes set out below:
We process your personal data to perform our obligations under contract with you.
To create and nurture a relationship with you.
You shall be assigned to an authorized SMART Trade Partner so that we can continuously
provide you with our services in your location. Our Trade Partners handle the fulfillment
of your orders so that you can continuously sell.
To facilitate load top-up transactions for your customers.
As a SMART Retailer, we have enabled various channels for you to sell airtime load and
non-telco prepaid services to your Customers.
Collection of your Customers’ personal data for Prepaid Load Sales
To facilitate your load transactions, you have to share with us personal data about your
customers such as but not limited to their Mobile Numbers, Meralco Service ID Number
(for Meralco Kuryente Load), and Cignal Account Number (for Cignal Prepaid Load).
You confirm that, before providing us the personal data of your Customers, you have
obtained their permission, in the form and following the procedure required by privacy
laws, to collect and share their personal data with SMART and its affiliates, partners, and
service providers so that we may process such data for crediting your customers’ load;
and analyzing such data to monitor your sales. We retain your Load Transaction History
in our records for a maximum period of five (5) years.
To replenish your wallet.
You may replenish your load wallet through existing offline loading channels, including
direct purchase of funds from an authorized SMART Trade Partner.
We process your personal data based on our legitimate interest to function effectively as a
business, but we only do so when our legitimate interest does not override your interests and
fundamental rights and freedoms.
To continuously improve our business and operations.
selling transactions through our loading platforms, as well as your usage of our network
facilities to help us manage your retailer account, provide you with aftersales care,
investigate and resolve your service-related requests and concerns, monitor the quality
and security of the network and platforms, train our staff, and plan for future growth. We
may also process your contact details and publish them in an internal directory listing, in
order to effectively communicate with you, as may be needed, when you request for
To continuously improve our products and services.
We collect, use, process, and
analyze data to determine your selling profile by analyzing sales records of our products
and services so that we can understand how to improve them for your benefit. Our
analysis may include some information about your selling patterns for insight on saleable
load denominations and offers and buying peak and off-peak days.
To understand your needs and preferences so that we can serve you better.
analysis based on other activities such as when you participate in our market research and
retail trade audit initiatives, when you interact with your assigned Trade Partner, and
when you visit and use our websites and mobile apps such as the SMART and TNT
corporate websites, the Ka-Partner App, and the MyPLDTSmart website and mobile app.
We do so in order to gain a better insight about the kinds of sales programs that would be
relevant to your area.
To manage the security of our business operations.
We may process your personal data
to conduct IT security operations, to manage our assets, to ensure your fair use of our
products and services, and for business continuity, disaster recovery, and audit purposes.
We process your personal data to comply with legal requirements.
To assist public authorities
We generate statistical insights based on your usage of our
network and facilities to assist public authorities in planning for healthcare, disaster
management, and other similar initiatives. When we can, we aggregate and anonymize
this information so that you are never identified as an individual.
To comply with legal requirements
We may also perform other required personal data
processing or disclosure to meet other relevant legal and regulatory requirements.
When we disclose your personal data
In some instances, we may be required to disclose your personal data to our agents, subsidiaries,
affiliates, business partners and other third-party agencies and service providers as part of our
regular business operations and for the provision of our products and services.
Our service providers, contractors, and professional advisers who help us provide our
products and services.
This includes partner companies, organizations, or agencies, and
their sub-contractors. For example: Our customer contact centers for our aftersales hotline
Law enforcement and government agencies
but only when required by laws and
regulations and other lawful orders and processes.
In these cases, we ensure that your personal data is disclosed on a confidential basis, through
secure channels, and only in compliance with applicable privacy laws and regulations. We will
never share, rent, or sell your personal data to third parties outside of SMART, except in special
circumstances where you may have given your consent for, and as described in this statement.
For a list of our partners, please visit https://smart.com.ph/Corporate/privacy#affiliates.
How we protect your personal data
The integrity, confidentiality, and security of your personal data are important to us. That’s why
we strictly enforce this privacy statement within SMART and have implemented technical,
organizational, and physical security measures that are designed to protect your information
from unauthorized or fraudulent access, alteration, disclosure, misuse, and other unlawful
activities. These are also designed to protect your information from other natural and human
We also put in effect the following safeguards:
We keep and protect your information using a secured server behind a firewall,
encryption and security controls;
We keep your information only for as long as necessary for us to (a) provide the products
and services that you avail from us, (b) for our legitimate business purposes, (c) to comply
with applicable laws, and (d) for special cases that will require the exercise or defense of
legal claims, and for a maximum retention period of 10 years from the transaction date;
We restrict access to your information only to qualified and authorized personnel who are
trained to handle your information with strict confidentiality;
We undergo regular audits and rigorous testing of our infrastructure’s security protocols
to ensure your information is always protected;
We promptly notify you and the National Privacy Commission, when sensitive personal
data that may, under the circumstances, be used to enable identity fraud are reasonably
believed to have been acquired by an unauthorized person; and
We let you update your information securely to keep our records accurate.
What your choices are
You are afforded certain rights in relation to your personal data under the Data Privacy Act of
2012 (Republic Act No. 10173). You are entitled (in the circumstances and under the conditions,
and subject to the exceptions, set out in applicable law) to:
Request access to the personal data we process about you:
whether we hold personal data about you and, if we do, to obtain information on and a
copy of that personal data.
Request a rectification of your personal data:
this right entitles you to have your personal
data corrected if it is found to be outdated, inaccurate, or incomplete.
Request the erasure of your personal data:
this right entitles you to request the erasure
of your personal data, such as in cases where your personal data is no longer necessary to
achieve the legitimate business purpose of its use or processing.
Request the restriction of the processing of your personal data:
this right entitles you to
request that we only process your personal data in limited circumstances, including with
Request portability of your personal data:
this right entitles you to receive a copy of
personal data that you have provided to us (in a structured, commonly used and machinereadable
format). This includes requests for us to transmit a copy of such personal data to
another company, on your behalf.
You moreover have a right to object to the processing of your personal data, such as in cases
when we process your personal data based on your consent, e.g., for purposes related to
To the extent that the processing of your personal data is based on your consent, you have the
right to withdraw such consent at any time by contacting our Data Privacy Officer through the
contact details provided below. Please note that this will not affect the lawfulness of the
processing that was carried out before you withdrew your consent or SMART’s right to continue
parts of the processing based on other legal bases than your consent. If, however, we have not
provided you with another legal basis justifying the processing of your personal data in this
privacy statement, we will stop the processing and delete your personal data.
To exercise any of these rights, you may get in touch with our Data Privacy Officer through the
contact details provided below. In some instances, we may request for supporting documents or
proof before we effect any requested changes to your personal data.
If, despite our commitment and efforts to protect your personal data, you believe that your data
privacy rights have been violated, we encourage and welcome individuals to come to SMART
first to seek resolution of any complaint. You have the right at all times to register a complaint
directly with the National Privacy Commission or to make a claim against us with a competent
court (either in the country where you live, the country where you work or the country where
you deem that data privacy law has been infringed).
SMART Data Privacy Office
6799 Ayala Ave., Makati City, 1226, Philippines