Terms of Use

Activating and Billing

All Smart Signature customers are automatically enrolled to Smart’s Electronic Statement of Account (eSOA). Physical or printed bills available upon request in any Smart Store or through the GigaLife app.

LTE Network

“Prioritized 5G Network” refers to granting Smart Signature customers the highest priority on Smart’s fastest 5G data network IF there is high-traffic demand. Accessing Smart’s fastest 5G network requires all of the following:

  • Using a 5G-enabled device
  • With a 5G-ready SIM
  • Being in an 5G-powered area.

Call, Text, and Data Usages

For instances when the customer’s call minutes—regardless if part of the Plan or Call Booster—has been reached, standard call charges shall be billed on top the monthly Plan. The standard rate of Php 7.50 per minute shall apply.

For instances when the customer’s allocated data has been fully consumed, he/she will receive an SMS directing him/her to go to the GigaLife app to purchase any of the available Signature Data Boosters. If the customer opts not to register to a Data Booster, he/she will not be able to access the Internet using mobile data. Standard metered data charging is not available.

Signature Plans have their own set of Signature Data Boosters. Existing Smart Postpaid add-ons are not available to Signature customers, unless otherwise stated in the Signature FAQs (Frequently Asked Questions), Signature collaterals, Signature webpage, etc.

Multiple availment of Signature Boosters is allowed for as long as the customer’s Credit Limit has not been reached.

Data usages are charged to the Plan allocation first, before being charged to registered boosters.

Signature Booster subscriptions are charged on top of the monthly Plan.

Signature Data Plans are pure data offers and are not enabled for outgoing calls and texts.

Netflix Bundle

Effective January 29, 2020, Signature SIM-Only Plans (“Signature with Netflix”) will include Netflix Mobile for no additional cost. The covered plans are S - 999, L - 1499, L - 1999, and XL - 2999. The enhancement will be available for new applications and plan renewals, and Netflix Mobile shall be provided for a period of 12 months only starting from the date of plan availment.

Signature with Netflix covers the cost for Netflix Mobile subscription only. Data consumed for streaming on Netflix will be deducted against a customer’s plan or booster data allowance.

Customers also have the option to upgrade their Netflix Mobile subscription to Netflix Basic, Standard, or Premium; the additional cost for upgrading will be pro-rated and billed on top of their plan’s monthly service fee. There is no limit to the number of times that the customer can upgrade or downgrade within a given billing period.

Netflix Mobile is the default bundle for Signature with Netflix, hence opting out of the service is not allowed.

Customers must maintain good credit standing to continue enjoying their Netflix bundle.

Upon disconnection of Signature with Netflix, the customer’s Netflix account will remain active, but the billing of their Netflix bundle will revert from Smart to their original mode of payment registered with Netflix.

Disconnection covers the following scenarios:

  • Temporary plan disconnection

  • Permanent plan disconnection

  • Change package to a Smart Plan with no Netflix bundle
    E.g. Signature Device Plans, Signature 5G Plans, Signature Data Plans

Billing will revert to either of the following modes of payment:

  • Direct Carrier Billing (DCB) which is charged on top of the subscriber’s monthly plan fee

  • Credit or debit card registered with Netflix

The amount to be billed to subscriber’s original mode of payment will depend on the Netflix bundle (i.e. Mobile, Basic, Standard, or Premium) that was active upon disconnection of their Signature Plan.

Signature Device, Signature 5G, and Signature Data do not come with a Netflix bundle.

International Services and Roaming

All International Direct Dialing (IDD) services are charged on top of the monthly Plan. For standard rates, please visit the Smart World website: https://smart.com.ph/World/FCTA.

After-sales Transactions

All existing Smart Postpaid customers are eligible to switch to Smart Signature. Existing Retention and Change Plan policies apply.

Registered add-ons shall be forfeited upon Retention/Change of Plan to Smart Signature. Signature Boosters shall not be forfeited upon Retention or Upgrade/Downgrade from an existing Signature Plan to another Signature Plan.

Others

Request for a Vanity Number with more than 4 digits is allowed on Signature Plans. Existing Vanity Number fees apply.