All Smart Signature customers are automatically enrolled to Smart’s Electronic Statement of Account
(eSOA). Physical or printed bills available upon request in any Smart Store or through the GigaLife app.
“Prioritized 5G Network” refers to granting Smart Signature customers the highest priority on Smart’s
fastest 5G data network IF there is high-traffic demand. Accessing Smart’s fastest 5G network requires
all of the following:
- Using a 5G-enabled device
- With a 5G-ready SIM
- Being in an 5G-powered area.
For instances when the customer’s call minutes—regardless if part of the Plan or Call Booster—has been
reached, standard call charges shall be billed on top the monthly Plan. The standard rate of Php 7.50
per minute shall apply.
For instances when the customer’s allocated data has been fully consumed, he/she will receive an SMS
directing him/her to go to the GigaLife app to purchase any of the available Signature Data Boosters.
If the customer opts not to register to a Data Booster, he/she will not be able to access the Internet
using mobile data. Standard metered data charging is not available.
Signature Plans have their own set of Signature Data Boosters. Existing Smart Postpaid add-ons are not
available to Signature customers, unless otherwise stated in the Signature FAQs (Frequently Asked
Questions), Signature collaterals, Signature webpage, etc.
Multiple availment of Signature Boosters is allowed for as long as the customer’s Credit Limit has not
Data usages are charged to the Plan allocation first, before being charged to registered boosters.
Signature Booster subscriptions are charged on top of the monthly Plan.
Signature Data Plans are pure data offers and are not enabled for outgoing calls and texts.
Effective January 29, 2020, Signature SIM-Only Plans (“Signature with Netflix”) will include Netflix
Mobile for no additional cost. The covered plans are S - 999, L - 1499, L - 1999, and XL - 2999. The
enhancement will be available for new applications and plan renewals, and Netflix Mobile shall be
provided for a period of 12 months only starting from the date of plan availment.
Signature with Netflix covers the cost for Netflix Mobile subscription only. Data consumed for streaming
on Netflix will be deducted against a customer’s plan or booster data allowance.
Customers also have the option to upgrade their Netflix Mobile subscription to Netflix Basic, Standard,
or Premium; the additional cost for upgrading will be pro-rated and billed on top of their plan’s
monthly service fee. There is no limit to the number of times that the customer can upgrade or downgrade
within a given billing period.
Netflix Mobile is the default bundle for Signature with Netflix, hence opting out of the service is not
Customers must maintain good credit standing to continue enjoying their Netflix bundle.
Upon disconnection of Signature with Netflix, the customer’s Netflix account will remain active, but the
billing of their Netflix bundle will revert from Smart to their original mode of payment registered with
Disconnection covers the following scenarios:
Temporary plan disconnection
Permanent plan disconnection
Change package to a Smart Plan with no Netflix bundle
E.g. Signature Device Plans, Signature
5G Plans, Signature Data Plans
Billing will revert to either of the following modes of payment:
The amount to be billed to subscriber’s original mode of payment will depend on the Netflix bundle (i.e.
Mobile, Basic, Standard, or Premium) that was active upon disconnection of their Signature Plan.
Signature Device, Signature 5G, and Signature Data do not come with a Netflix bundle.
All International Direct Dialing (IDD) services are charged on top of the monthly Plan. For standard
rates, please visit the Smart World website: https://smart.com.ph/World/FCTA.
All existing Smart Postpaid customers are eligible to switch to Smart Signature. Existing Retention and
Change Plan policies apply.
Registered add-ons shall be forfeited upon Retention/Change of Plan to Smart Signature.
Signature Boosters shall not be forfeited upon Retention or Upgrade/Downgrade from an existing Signature
Plan to another Signature Plan.
Request for a Vanity Number with more than 4 digits is allowed on Signature Plans. Existing Vanity Number