An email notification will be sent to your registered and verified email address once your eStatement becomes available. This will happen every 5th of the month, covering the previous month’s billing period which usually starts every first of the month and ends on the last day of the month. You can also conveniently view your billing statements via the GigaLife app.

The email notification will contain your statement summary for the previous billing period. This includes the following:

• Total amount due for payment
• Payment due date
• Previous charges (if applicable)
• Current charges (including your Plan charge and other charges)

Your assigned credit limit is twice the amount of your monthly service fee. For example, customers who availed of Signature Plan S, with a Php 999 monthly service fee, are assigned with a credit limit of Php 1,998. Any registered services billed on top of your monthly service fee, such as Boosters, NETFLIX via Direct Carrier Billing, roaming usage, etc. shall be charged against your available credit limit.

You can conveniently view all your billing statements to check the full details via the GigaLife app. All your previous billing statements can also be viewed inside the app.

If you wish to have a printed bill, you may request for one at any Smart Store. The printing of your bill is on a per request basis only. We will no longer deliver it to your business or home address. You may also download your own copy from the GigaLife app.

Your Plan Charge or Monthly Service Fee (MSF) is your fixed monthly fee based on your Signature Plan subscription. This may be billed partially upon new application, Plan renewal, Plan change, billing cycle change or if you have been reconnected from temporary redirection.

You may e-mail us your clarifications at signature@smart.com.ph