Smart Communications Inc.,

The Signature 5G Plans are a new set of Signature Plans specifically tailored for 5G usage. The plans come with bigger data powered by Smart 5G and best experienced with the latest 5G-certified devices.

• Prioritized Network Experience. Faster than fast speeds on Smart’s 5G network.
• Worry-Free Mobile Experience. Enjoy unlimited calls and texts to ALL mobile networks, plus boosted data allocations.
• Digital. Manage everything on your GigaLife App.
• Expanding Portfolio of 5G Devices. Access to the latest 5G-certified devices.

The Fastest Mobile Internet. 5G technology is the next generation of wireless internet connectivity, offering faster speeds and more reliable internet connections than ever before.

Be unstoppable with Smart's faster than fast 5G network using the new Signature 5G Plans! With Smart’s 5G technology, you get to enjoy:

• ULTRA FAST download speeds
• LAG FREE gaming
• Cloud gaming
• 8K Video Streaming
• Bigger data to enjoy 5G experiences

5G is up to 3x faster than LTE (4G) and has lower latency similar to your fiber internet connection. Some examples of the benefits of 5G are the following:

• Download a 20-minute episode from Netflix in as fast as 10 seconds.
• Experience faster mobile gaming speeds.
• Watch your favorite YouTube videos on your device’s maximum mobile resolution without experiencing buffering.

You will need three (3) things:

• A 5G-ready SIM, which comes with the Signature 5G Plans.
• A Smart-certified 5G device, that you can get with the Signature 5G Device Plans.
• Be in an Area where the Smart 5G network is available. Check available 5G areas here.

To know more about Smart’s 5G, visit 5g.smart for the latest updates on Smart’s 5G Network and Rollout activities.

Individuals of good credit standing can avail of the Signature 5G Plans. These include:

• New customers with or without a postpaid plan
• Existing Smart Postpaid customers who would want to:
  • Renew or upgrade their plan
  • Avail of an additional line
  If you are an existing subscriber, you may simply call our toll-free hotline at *888 using your Smart number to check if you are up for recontracting

Individuals of good credit standing can avail of the Signature 5G Plans. These include:

• If you are a NEW subscriber, you may visit the Smart Store nearest you to sign up or apply via the Smart Online Store
• If you are a RECONTRACTING subscriber, you may visit the Smart Store nearest you or apply via the Smart Online

Once you’re ready to apply for a Signature 5G Plans, remember to bring three of the required documents below:

1. Proof of Identification
   Examples: SSS (Digitized), Passport (with Signature), Driver's License, Company ID, Exclusive Club Membership ID, Unified Multipurpose-ID, Postal ID (Digitized), IBP ID, Firearms License, PRC ID
2. Valid Email
   Examples: Gmail, Yahoo Mail, etc.
3. Proof of Financial Capacity
   Examples: Certificate of Employment, Latest 1 month payslip/s, Latest ITR (Form 2316), Latest ITR with Audited FS, Bank Certificate of Deposit with ADB for the last three (3) months, Bank Account Passbook with last three (3) months transactions, Bank Statements (latest 3 months copies), Utility Bills (Power/Water/Cable/Telco/DSL), Credit Card, Credit Card Statement of Account (SOA) issued within the last three (3) months, Latest 3 months Proof of Remittance with Proof of Relationship
4. For Switchers from other networks, last 2 months paid statement of account from current cellular network provider

To sign up for a Signature 5G Plan, you will need one of the following IDs:

• SSS (Digitized)
• Passport (with Signature)
• Driver's License
• Company ID
• Exclusive Club Membership ID
• Unified Multi-purpose ID
• Postal ID (Digitized)
• IBP ID
• Firearms License
• PRC ID

Yes, Smart Signature 5G Device Plans are also available with the following inclusions. Your handset of choice is subject to availability. To check available phones, you may refer to 5g.smart

The following payment options are available:

• Straight payment via Credit Card
• One-time down payment with device monthly amortization (starts at the 2nd month of the commitment period)

The following payment options are available:

• Signature 5G Plans have a commitment period of 6 months.
• Signature 5G Device Plans have a commitment period of 24 months.

Device cash-outs may be paid in full using cash or credit card. The option to amortize a portion of the full cash-out across your contract term is also be available.

Devices are covered by the phone manufacturer’s standard Service Warranty.

For the aftersales support for your device, please visit any of the phone manufacturer’s Authorized Service Centers.

It will have the Smart 5G-certified badge. This means the mobile phone model has been tested and verified to work with Smart's 5G network.

It will have the Smart 5G-certified badge. This means the mobile phone model has been tested and verified to work with Smart's 5G network.

• Huawei P40
• Huawei P40 Pro+
• Huawei Nova 7 SE
• Huawei Nova 7
• iPhone 12 Mini
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Pro Max
• OPPO Reno4 Z
• realme X50 Pro
• Samsung Galaxy Note20
• Samsung Galaxy Note20 Ultra
• Samsung Galaxy Z Fold2
• Samsung Galaxy A42
• vivo V20 Pro

Check back on our Signature Page or Smart Online Store for other new devices!

All Signature 5G Plans have the data rollover feature! Here’s how data rollover works:

• Data rollover is applicable only to the Plan’s data inclusions for all apps and sites
• Unused data for all apps and sites will roll over to the next month
• Unused data that rolls over to the next month is only valid until that month

It will still depend on your usage.

Given the faster speeds, you may be inclined to download more content or stream and watch in Full HD or 4K. This will then consume more data. But browsing the same content and playing the same games should in general consume the same data volume and affect your data allocation in the same way as it was on LTE.

The main differences are the faster speed and lower latency will give a better experience in both media streaming and gaming.

Signature subscribers have an exclusive set of Boosters available ONLY through the GigaLife App.

Any booster that you subscribe to will be charged on top of your plan.
Example: Signature L - 5G (Php 2,299) + Data Booster 199 (Php 199) = Total payment will be Php 2,498

Enrollment to the auto-renew feature is not available yet. No worries, you will be notified once the feature becomes available.

You may check your plan balance and registered boosters in the GigaLife App.

First, please make sure that before leaving the country, your account is updated and all unpaid bills are settled.

Once out of the country, you will receive a welcome message directing you to Smart’s Data Roaming Manager. Here, you may subscribe to a data roaming package that suits your needs. Turning on your mobile data abroad without subscribing to a data roaming pack will automatically register you to Roam Surf 550 for your convenience.

For more information about roaming and the available data roaming packages, you may visit
https://smart.com.ph/World/traveling-the-world/dataroamingmanager

For roaming rates per country, you may visit https://smart.com.ph/World/traveling-the-world/zonal-rates

Data roaming can be switched on and off through your phone settings.

• For iOS, go to Settings > Cellular > Cellular Data Options > Data Roaming (on/off)
• For Android, go to Settings > Connections > Mobile Networks > Data Roaming (on/off)

Currently, this function is not yet available on the GigaLife App.

But don’t fret! It’s easy to monitor your data roaming usage! Just click the "Active" tab in the Data Roaming Manager homepage http://roam.smart.com.ph/ to monitor your active subscription/s.

If you are roaming overseas, calls forwarded to you will be charged to your account. International call rates shall apply.

Your bill cycle starts at the 1st of every month and ends on the last day of every month.

An email notification will be sent to your verified email address once your billing statement is available. If you wish to have a printed copy, you may request for one at any Smart Store or download it from the GigaLife App.

The email notification will contain your statement summary for the previous billing period. This includes the following:

• Total amount due for payment
• Payment due date
• Previous charges (if applicable)
• Current charges (including your Plan charge and other charges)

You can conveniently view all your billing statements via the GigaLife App.

You can pay your bills through the GigaLife App.

You can also pay through the following bill payment channels:

• Auto-Debit Agreement (ADA)
• Accredited Payment Channels (APCs)
• Bank (over the counter)
• Credit Card
• Internet Banking
• Phone Banking
• Mobile Banking
• 1Pay Machines

Your assigned credit limit is twice the amount of your monthly service fee.
Example: Signature L - 5G with a Php 2,299 monthly service fee is assigned with a credit limit of Php 4,598

Any registered services billed on top of your monthly service fee, such as Boosters, NETFLIX via Direct Carrier Billing, roaming usage, etc. shall be charged against your available credit limit.

You are not allowed to avail of boosters or add-ons when the total price already exceeds your assigned credit limit.

If you wish to have a printed copy, you may request for one at any Smart Store or download it from the GigaLife App. The printing of your bill is on a per request basis only.

You may email us your clarifications at signature@smart.com.ph

Yes, you may switch to a Signature 5G Device Plan even if your device plan is still within contract if it falls within our credit guidelines. Note that your contract will continue upon upgrading.

Yes, you may switch to a Signature 5G Plan even if your SIM-only plan is still within contract if it falls within our credit guidelines. Note that your contract will continue upon upgrading.

Yes, you may switch to a Signature 5G Plan when you renew your plan following our credit guidelines.

You may only avail or move to plans that are currently being sold.

In order to be eligible, you must:

• Have an active SMART Postpaid account;
• Have no outstanding balance;
• Have an account which is already out-of-contract (or with less than 3 months remaining in the contract).

You may visit the SMART Store nearest you. Make sure that you have an ACTIVE email address, and do not forget to bring the following:

• 1 VALID ID; and
• Financial Documents (if upgrading to a higher Signature Plan)

Yes, you may avail of early plan renewal if you have less than 3 months remaining in your contract. Terms and Conditions apply.

Yes, you may upgrade up to two plans higher without the need to submit additional financial documents if you have good credit standing at the time of renewal. Terms and Conditions apply.

Yes. Please take note that standard pre-termination fees apply for both Signature 5G Plans (SIM-Only) and Signature 5G Device Plans

Your outstanding bills should be settled before you can cancel your Signature 5G Plan.

You will need to pay your outstanding bills and pre-termination fees, if applicable, prior to terminating your Plan.

Smart Signature Data Plans are a new set of Signature Plans specifically tailored for pure data usage perfect for your online productivity needs. The plans come with bigger data allocation powered Smart’s fastest LTE network and are bundled with Smart’s Broadband Devices.

Smart Signature Data Plans are available with the following Smart Broadband devices which are perfect for connectivity at home or on-the-go:

• LTE Pocket WiFi

• LTE-Advanced Pocket WiFi

• 5G Rocket WiFi

• iPad Bundles

There will be an additional monthly gadget fee on top of the monthly service fee depending on the chosen Smart Bro device.

• New customers with or without a postpaid plan

• Existing Smart Postpaid customers who would want to:

• Renew or upgrade their plan

• Avail of an additional line

If you are an existing subscriber, you may simply call our toll-free hotline at *888 using your Smart number to check if you are up for recontracting.

• If you are a NEW subscriber, you may visit the Smart Store nearest you to sign up or apply via the Smart Online Store

• If you are a RECONTRACTING subscriber, you may visit the Smart Store nearest you or apply via the Smart Online

You can use your plan’s data allowance for all apps & sites and for all online activities. Activities include but are not limited to the following, video & music streaming, downloading, use of messaging apps, social media apps, etc.

Yes, the plans are 5G-ready. You can enjoy surfing the internet at 5G speeds provided the following conditions are met:

• You are using a 5G-capable device that is compatible with Smart’s 5G network,

• You are using a 5G-enabled Smart SIM; and

• You are within a Smart 5G area.

Yes! If you need more data to supplement your plan inclusions, you can purchase data boosters or add-ons through the GigaLife app. You can choose from the following offers:

No, Signature Data are designed as pure data plans. You can still do calls & send messages through apps like Telegram, WhatsApp, Viber, Facebook Messenger, etc. which use data.

You can easily check your balance through the GigaLife app. You can download this for free through the Apple App Store or Google Play Store and use your Signature Data Plan’s number to create an account.

Once your plan’s data allowance is used up, you will receive a text notification and/or be redirected to the Smart Signature paywall. You can then choose among the available data boosters or add-ons to continue using the internet until your plan inclusions are refreshed. You can also opt to register through the GigaLife app.

Signature Data Plans come with a data rollover feature. This means that any unused data for the current month will be carried over to the next month so that you can make the most of your unused inclusions.

Notes:

• Unused data can be carried over for a maximum of one (1) month only.

• The maximum data volume that can be carried over is equivalent to your monthly GB allowance.

• Any unused rolled-over data after 1 month shall be forfeited and will no longer be carried over.

Your data allowance will be refreshed at the start of each month.

When using your Signature Data Plan, you shall receive notifications via text for the following scenarios:

• Low Balance: Sent when you have 200 MB left of your plan’s data allowance.

• Full Consumption: Sent once you have consumed your plan’s data allowance. You shall also be redirected to the Signature paywall where you can avail data boosters.

Your plan’s cut-off is the last day of each calendar month.

You can check your monthly statements through the following channels:

• GigaLife app downloadable from the Apple App Store or the Google Play Store

• My Smart web via https://my.smart.com.ph/

Items that may be billed on top of your plan’s monthly service fee (MSF) are as follows:

• Availed data boosters or add-ons

• Services availed using [DCB] Direct Carrier Billing e.g. Netflix, NBA League Pass, etc.

• Device fees: Down payment or amortization

If you have a SIM-only plan with an active contract, you may request to be moved to a Signature Data Plan with the same monthly service fee (MSF). The remaining months of your current contract shall be carried over. If you wish to upgrade, additional financial documents may be required. If you want to downgrade, you will need to settle a pre-termination fee.

If you have a device plan with an active contract, you will have to settle a pre-termination fee before you can request for a plan change to Signature Data.

If your current plan’s contract has already lapsed, you may request for plan renewal to the new Signature Data Plans. Additional financial documents may be required for upgrades.

Plan change from Smart Bro, Sun Postpaid, or Sun Bro Plans are currently unavailable. You may opt to get a Signature Data Plan as an additional line for now.

You may reach us through the following channels:

• Social Media: @SMARTCares on Twitter and Smart Communications, Inc. on Facebook

• Hotline: *888 using a Smart mobile number with enabled calls or 8888-1111 for landline

• Smart Stores

The Smart Signature postpaid! It is A NEW MOBILE EXPERIENCE THAT PRIORITIZES YOU!

• Data whenever you need it. Enjoy the highest data priority powered by Smart LTE, the fastest 4G network in the Philippines. Didn’t use all of your data? Use it next month.
• Easy billing & payment. Receive real-time billing and usage alerts on your GigaLife App. Settle your bill anytime with our multiple payment channels.
• Perks & Exclusives. Smart Signature subscribers also get access to exclusive rewards and events and the latest smartphones and wearables.

• Prioritized Service. Enjoy network priority on Philippines’ fastest 4G LTE data network.
• Real-Time Balance Inquiry. Be in control of your Signature plan by managing & monitoring your account on the GigaLife App.
• Digital Billing Statement. Live worry-free by viewing and checking your bills online sent to your verified email address.

• If you are a NEW subscriber, you may visit the nearest Smart Store or Smart Online Store.
• If you are a re-contracting subscriber, you may visit the nearest Smart Store or Smart Online Store.

To sign up for Smart Signature plan, you will need one of the following IDs:

• SSS (Digitized)
• Passport (with signature)
• Driver's License
• Company ID
• Exclusive Club Membership ID
• Unified Multipurpose -ID
• Postal ID (Digitized)
• IBP ID
• Firearms License
• PRC ID

Signature Plans have a commitment period of 6 months.
Signature Device Plans have a commitment period of 24 months.