REGISTER YOUR SIM NOW!

Register your SIM in 3 easy steps:

STEP 1

GET YOUR PIN

Have your phone ready. You will receive an OTP when you enter your mobile number below.

STEP 2

INPUT YOUR
INFORMATION

Complete your profile. Enter your OTP & information and attach a copy of your valid government ID.

STEP 3

Wait for SMS
confirmation

Don’t forget to save your Control Number. We may need to further validate your details or notify you of your successful registration via SMS or call.

Frequently Asked Questions

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SIM Registration FAQs

What is SIM Registration?

Republic Act No. 11934 mandates all SIM users, both existing and new, to register their SIMs with their current telcos.

Why do I need to register my SIM?

The SIM Registration Law aims to protect users from any SIM, internet or electronic communication aided crimes such as, but not limited to terrorism, text scams, unsolicited, indecent or obscene messages, bank fraud, libel, anonymous online defamation, trolling, hate speech and spread of digital disinformation or fake news.

Who should register their SIM?

New SIM Activation – newly bought SIMs should be registered first before the telco provider activates them. For new Smart Postpaid subscribers, their fully signed and accomplished Subscriber Application Form and submitted documents will serve as their SIM registration.
Existing subscribers should register their SIMs based on the prescribed period provided by law. For existing Smart Postpaid subscribers, their previously submitted information, data, documents and fully signed Subscriber Application Form will serve as their SIM registration. Smart will notify all Postpaid subscribers and secure their confirmation of the information and data already provided to Smart upon subscription to the service/s.

How do I check if my SIM is already registered?

You may follow the steps outlined in this article to verify your SIM registration status.

How do I register my SIM?

For newly bought Prepaid SIMs:
- Insert your SIM and open your mobile data.
- Register your SIM thru the following Channels:
  - Via self-service: Access smart.com.ph/simreg or simreg.smart.com.ph and register your SIM. Access to the site is free of charge to all subscribers.
  - Or visit any of the following Smart Channels:
    - Smart Stores
    - Smart Hotline – call *888 on your Smart/TNT mobile or (02)8888-1111 using your landline
    - Smart FB Messenger, or
    - GigaLife App
For existing Prepaid subscribers: Subscriber can register their SIM thru the following Channels:
For Postpaid Subscribers
- For Existing Postpaid Subscribers as of December 26, 2022, they can confirm the use of their existing Account details for SIM Registration by:
  1. Texting YES to 5858.
  2. Answering a call from 5858 and following the instructions on how to confirm.
  3. Complying with the confirmation requirement for SIM Registration by accepting the Postpaid Terms and Conditions when they avail of a postpaid plan renewal package.
- For New Postpaid Subscribers beginning December 27, 2022, they will be asked to comply with the confirmation requirement for SIM Registration by accepting the Postpaid Terms and Conditions to activate their Postpaid subscription.

Do I need to register the SIM in my Smart Bro Pocket WiFi, Plug-its, and Smart Bro or PLDT Prepaid Home WiFi?

Yes. Smart Bro Pocket WiFi, Plug-its, and Smart Bro or PLDT Prepaid Home WiFi routers that come with a prepaid SIM card should also be registered. This also include SIMs intended for wifi routers – Rocket SIM and FAM SIM.

How can I retrieve the OTP code sent to the SIM of my Smart Bro Prepaid Pocket WiFi or Smart Bro or PLDT Prepaid Home WiFi?

For SIMs inserted on Smart Bro Pocket WiFi, Plug-its, Smart Bro or PLDT Prepaid Home WiFi, subscribers need to go to the device settings dashboard to access their SMS INBOX. Please click here for the step-by-step procedure.
Users of Rocket SIM and other Smart Bro prepaid SIMs have the option to insert the SIM to a mobile phone to receive OTP during registration process.

Will I be able to register my Smart SIM even if I am currently abroad?

Yes, you should be able to register your Smart SIM by following these instructions:

If using a Smart Prepaid SIM, you can visit smart.com.ph/simreg and register your SIM. You may access the website for free on WiFi to avoid incurring roaming data charges. Make sure you have an active roaming service so you can receive the required OTP (One Time PIN) via SMS for encoding during the SIM registration process.
If using a Smart Postpaid/Smart Infinity SIM, you can simply text YES to 5858 to confirm your SIM Registration, FREE of charge, as long as you have an active roaming service.

What information are needed for me to register my SIM?

Subscribers are required to provide and submit the following information for them to register their SIM:

Mobile Number with Serial Number (Serial number to be provided by SMART)
Full Name
Date of Birth
Complete Address
Sex
Upload a valid government-issued ID (please click here to see the list of valid IDs)
A liveness check or selfie photo will be required for validation.

Note: After submitting all the requirements, subscribers need to accept the attestation statement, and may provide their consent for marketing and promotions. For Postpaid subscribers, the information and documents submitted during application already covers the SIM Registration requirements.

Note that providing false or fictitious information, using fictitious identities or fraudulent identification documents to register a SIM, carries with it a penalty of imprisonment, fine, or both, pursuant to RA No. 11934.

What IDs are acceptable for me to be able to register my SIM?

Under the Law, Acceptable Valid IDs or any similar form of documents with photo that will verify the identity of the end-users include, but are not limited to, the following:

Passport;
Philippine Identification;
Social Security System ID;
Government Service Insurance System E-Card;
Driver’s License;
National Bureau of Investigation Clearance;
Police Clearance;
Firearms’ License to Own and Possess ID;
Professional Regulation Commission ID;
Integrated Bar of the Philippines ID;
Overseas Workers Welfare Administration ID;
Bureau of Internal Revenue ID;
Voter’s ID;
Senior Citizen’s Card;
Unified Multi-purpose Identification Card;
Person with Disabilities Card; or
Other valid government-issued ID with Photo

When can I start to register my SIM?

As mandated by law, starting December 27, 2022, all existing subscribers are required to register their SIM with their current Telco Provider

Existing subscribers are required to register their SIMs until July 25, 2023 from the effectivity of the Act. Failure to register the existing SIM within the period prescribed shall result in the automatic deactivation of the SIM.

For newly purchased Prepaid SIMs, customers are now required by law to register first the SIM before the telco provider activates the SIM.

For Postpaid subscribers, the information and documents submitted during application already covers the SIM Registration requirements. Existing subscribers will just need to submit their confirmation.

Where can I register my SIM?

Subscribers may access smart.com.ph/simreg or simreg.smart.com.ph to register their SIMs. You may also visit any of the following Smart channels to register your SIM:

Smart Stores
Hotline – call *888 on your Smart/TNT mobile or (02)8888-1111 using your landline
Smart FB Messenger
GigaLife App

Is there a processing fee when I register my SIM?

SIM Registration is free of charge to all existing and new subscribers.

Are minors (below 18 yrs old) allowed to purchase a SIM?

Yes, minors are allowed to purchase a SIM. But minors are not allowed to register their SIM under their name. Said SIMs will have to be registered under the name of the minor’s parent or guardian.

Can I use my Student ID to register my SIM?

Yes, but this is only allowed for students aged 18 years old and above who do not have a valid government ID. Please note that we will only accept valid Student IDs – these are the IDs issued within the current school year.

For minors, please ask your parent or guardian to register your SIM (see item #13).

I just turned 18 years old but the registration is under the name of my parent or guardian, can I now register the SIM under my name?

Yes. You my visit any Smart Store to file a transfer of ownership.

Are Tourists and Foreign Nationals required to register their SIMs?

Yes, all Tourists and Foreign Nationals are required to register their SIM.

How do I register my Smart/TNT SIM as a Tourist or Foreign National?

Tourists and Foreign nationals may visit smart.com.ph/simreg or simreg.smart.com.ph to register their SIMs.

What are the requirements for Tourists or Foreign Nationals to register their SIMs?

Foreign Nationals need to submit the following information via smart.com.ph/simreg or simreg.smart.com.ph:

Mobile Number with Serial Number (Serial number to be provided by SMART)
Full Name
Nationality
Date of Birth
Selfie Photo
For Foreign Nationals visiting as Tourists:
1. Passport;
2. Proof of Address in the Philippines; and
3. Return Ticket to own country of the Tourist or any other ticket showing the date and time of departure from the Philippines;
For Foreign Nationals with other types of VISAs:
1. Passport;
2. Proof of Address in the Philippines;
3. Alien Employment Permit issued by the Department of Labor and Employment (DOLE);
4. Alien Certificate of Registration Identification Card or ARCI-Card issued by the Bureau of Immigration (BI);
5. School Registration and ID for students; or
6. Other pertinent documents, whichever is applicable.
For Persons of Concern or POCs, the Type of Travel or Admission Document Presented

Note: SIMs that are registered under Foreign Nationals visiting as Tourists shall only be valid temporarily for 30 days and shall automatically be deactivated upon expiration of the validity of the SIM. The validity of such SIM may be extended only upon presentation or submission by the said foreign national of an approved visa extension. Request for SIM extension shall be submitted within 30 days, or while the SIM is still valid.

What is the validity of SIMs registered by Tourists?

SIMs registered to Foreign Nationals visiting as Tourists shall only be valid temporarily for 30 days and shall automatically be deactivated upon expiration of the validity of the SIM.

What are the requirements for SIM Validity Extension?

Foreign Nationals visiting as Tourists may request for validity extension of their registered SIM by presenting/submitting the following: a valid visa or an approved visa extension together with their mobile number to UXTeam@smart.com.ph (via email) or at the nearest Smart Store.

Until when can SIM Validity Extension be requested? Can this be requested regularly?

Foreign Nationals visiting as Tourists may request validity extension within the validity period of their SIM.

There is no limit on the number of times SIM validity can be extended as long as the registered foreign national is able to present his/her valid visa or approved visa extension.

What is the maximum SIM validity extension date that can be requested?

Extension of SIM Validity is up to the date indicated in the valid visa or approved visa extension of the registered Foreign Nationals visiting as Tourists.

Will SIM validity extension apply for Non-Tourists?

No. SIM Validity extension requests only apply to registered Foreign Nationals visiting as Tourists. Only SIMs registered to Foreign Nationals visiting as Tourists have a validity period of 30 days.

What will happen to the load of the Tourist SIM after the validity period of 30 days? Can refund be processed? Can SIM reactivation be requested?

The SIM will be deactivated after the validity period. All remaining balances will be forfeited. Once a SIM is deactivated, it will no longer be usable. Reconnection or reactivation will no longer be possible.

Foreign National visiting as Tourist was not able to request for SIM Validity Extension. What can be done so he/she can still enjoy Smart’s mobile services?

Foreign Nationals visiting as Tourists have to purchase and register a new Smart SIM.

What will happen to my load if my SIM gets deactivated for not registering my SIM?

Once the SIM gets deactivated, all remaining balances will be forfeited.

Can I still reactivate my SIM, which was deactivated for failing to register within the deadline prescribed by law?

You can still reactivate your SIM by registering not later than 5 days after such deactivation.

How will I now get my SIM freebie given the SIM Registration Law?

Subscribers will get their SIM Freebie once they have completed their SIM Registration.

I just purchased a new SIM. Why can’t I call, text or use data?

To activate your SIM, you are required to register first your SIM. Just visit smart.com.ph/simreg or simreg.smart.com.ph to register your SIM.

What should I do if my SIM gets stolen, broken or lost?

For Stolen and Lost SIMs, you are required to immediately report it to your current telco provider.

For broken SIMs, you may visit any Smart Store to apply for a new SIM while keeping your number.

Note: Selling of Stolen SIMs is prohibited under the law

How will I transfer the ownership of my SIM?

To transfer the ownership of your SIM, you may visit any Smart Store for assistance.

Will I be able to get a data freebie once my SIM Registration is completed?

Yes, all Smart subscribers who will register their SIM will receive a data freebie. However, the data freebie is only applicable for local usage and cannot be used while on roaming.

I’d like to register multiple Prepaid SIMs under Juridical Entity (Company or Government Agency). Where & how can I register them?

To register your SIM under juridical entity, please do the following:

Download & fill out the form here
Email the form and required documents at simregistration@smart.com.ph, with the Email Subject:
“Prepaid Juridical SIM Registration <COMPANY NAME or GOVERNMENT AGENCY>”

Once we have validated the submitted documents, you will receive an email from Smart SIM Registration team regarding the status of your registration.

Requirements for Private Companies

Fully Accomplished Form
Certificate of Business Registration
1. SEC Registration for corporations and partnerships
2. DTI Registration for sole proprietorship
Notarized Corporate Secretary Certificate or Board Resolution or Special Power of Attorney appointing the Authorized Representative to transact with SMART Communications, Inc. on behalf of the Company

Click here to download the Secretary Certificate template.
One (1) Valid Government-Issued ID of the Authorized Representative

Requirements for Government Entities

Fully Accomplished Form
Certificate of Registration with the Bureau of Internal Revenue (i.e., Form 2303) as basis of the business name and business address
Department or Office Order or any similar document duly signed by the Head of the Government Entity, designating the Authorized Representative to register the SIM/s acquired by the Government Entity

The head of the government entity may assign any of its subordinate and/or regional offices to issue such order or similar document within their respective area of responsibility.
One (1) Valid Government-Issued ID of the Authorized Representative

Note: Personal SIMs which are only assigned to receive communication expenses and load allowances should be registered under the user’s name.

Source: NTC Memorandum Order No. 01-01-2023

If I have questions or need assistance for my SIM Registration, how do I contact SMART?

For questions or clarifications, you may reach us via our hotline (02) 8888-1111 or via SMART Facebook Messenger.

SECURITY AND PRIVACY

How does PLDT-Smart ensure that my information is secure?

The company complies with Republic Act 10173 – Data Privacy Act when storing and processing your personal information.

Rest assured, PLDT-Smart has implemented technical, organizational, and physical security measures to ensure the security and uphold the privacy rights of its subscribers.

Is it safe to upload my ID and selfie photos?

Yes. It is safe to upload your ID and selfie. The company complies with Republic Act 10173 – Data Privacy Act when storing and processing your ID and selfie.

What is Optical Character Reader (OCR)?

Optical character recognition or optical character reader (OCR) is the electronic or mechanical conversion of images of typed, handwritten or printed text into machine-encoded text, from a scanned document. We use this to capture the text from the document IDs that are submitted or uploaded into the SIM Registration portal.

SIM Registration FAQs

Ano ang SIM Registration?

Sa ilalim ng Republic Act No. 11934, lahat ng SIM user (bago man o matagal ng user) ay kailangang I-register ang kanilang Mobile Number sa kanilang current Telco.

Bakit kailangang I-register ang SIM ko?

Nais maprotektahan ng SIM Registration Law ang mga users mula sa kahit anong krimen na ginagamitan ng SIM card, Internet o Electronic communication tulad ng, pero hindi limitado sa terrorismo, text scams, unsolicited, mahalay o obscene na messages, bank fraud, libel, anonymous online defamation, trolling, hate speech at pagkalat ng digital disinformation o fake news.

Sino ang dapat mag-register ng kanilang SIM?

New SIM Activation – Lahat ng mga bagong biling SIM ay dapat I-register bago I-activate ng kanilang Telco provider.
Existing Subscriber - Lahat ng existing subscriber ay dapat mag-register ng SIM nila sa loob ng panahong naka-saad sa batas.

Paano ko malalaman kung nakarehistro na ang aking SIM?

Maaari lamang sundan ang mga hakbang na nakasaad sa artikulong ito upang ma-verify ang status ng pagpaparehistro ng iyong SIM.

Paano ko Ire-register ang SIM ko?

Para sa mga bagong biling SIM:
1. Ipasok ang SIM at buksan ang inyong mobile data
2. I-register ang inyong SIM sa mga sumusunod na channel:
  - Via Self-service: I-access ang smart.com.ph/simreg o simreg.smart.com.ph at I-register ang inyong SIM. Libre o free of charge ang pag-access sa site para sa lahat ng subscriber.
  - O magpatulong sa kahit alin sa mga sumusunod na SMART Channel
    - Smart Stores
    - SMART Hotline – Dial *888 gamit ang inyong Smart/TNT mobile number o tumawag sa (02)8888-1111 gamit ang iyong landline na telepono
    - Smart FB Messenger, or
    - GigaLife App
Para sa Existing Subscribers: ang Subscriber ay pwedeng mag-register ng kanilang SIM sa mga sumusunod na Channel:
Para sa Postpaid Subscribers:

Kailangan bang i-register ang SIM ng aking Smart Bro Pocket WiFi, Plug-its, at Smart Bro o PLDT Prepaid Home WiFi?

Oo. Ang Smart Bro Pocket WiFi, Plug-its, at Smart Bro o PLDT Prepaid Home WiFi routers ay may mga prepaid SIM card, kaya dapat din itong ma-register. Kinakailangan din i-register ang mga Rocket SIM at FAM SIM na nilalagay sa ibang wifi routers.

Paano ko makukuha ang OTP code na pinadala sa SIM ng aking Smart Bro Prepaid Pocket WiFi o Smart Bro o PLDT Prepaid Home WiFi?

Para sa mga SIMs na nakalagay sa Smart Bro Pocket WiFi, Plug-its, Smart Bro o PLDT Prepaid Home WiFi, pumunta lamang sa device settings dashboard para makita ang inyong SMS INBOX. I-click ito upang malaman paano.

Maaaring ilagay ang SIM sa isang mobile phone ng mga users ng Rocket SIM at ibang Smart Bro prepaid SIMs para mas madaling mabasa ang OTP code para sa registration ng SIM.

Pwede ko bang i-register ang aking Smart SIM kahit na ako ay kasalukuyang nasa ibang bansa?

Yes, pwedeng i-register ang iyong Smart SIM kahit na nasa ibang bansa. Sundin lamang ang mga sumusunod:

Kung ang gamit mo ay Smart Prepaid SIM, bisitahin lamang ang smart.com.ph/simreg at i-register ang iyong SIM. Pwede mong ma-access ang website nang libre gamit ang WiFi at maiwasan ang roaming data charges. Tiyakin lamang na active ang Roaming service para makatanggap ng OTP via SMS na kailangan sa SIM registration process.
Kung Smart Postpaid/Smart Infinity SIM naman, i-text lang ang YES sa 5858 para kumpirmahin ang registration ng iyong SIM. LIBRE ito basta active ang iyong roaming service.

Anong impormasyon ang kailangan mula sa akin para makapag-register ng SIM?

Kailangang magsumite ng subscribers ng mga sumusunod na impormasyon para makapag-register ng kanilang SIM:

Mobile Number with Serial Number (Serial number to be provided by SMART)
Buong pangalan
Birthday
Buong present address
Kasarian
Isang valid na government-issued ID (tignan ang listahan ng mga valid na ID)
Isang “Liveness Check” o Selfie Photo

Note: Pagkatapos isumite ang lahat ng mga kinakailangang impormasyon, kailangan I-accept at pirmahan ng subscriber ang attestation statement at ang Smart Consent Statement.

Anu-anong klaseng IDs ang tatanggapin para ma-register ang aking SIM?

Bukod sa government-issued valid IDs, tinatanggap, sa ilalim ng batas, ang anumang dokumento na may litrato na magpapatunay ng identidad ng end-user. Ang mga halimbawa, pero hindi limitado dito, ng mga tinatanggap na Valid IDs ay mga sumusunod:

Passport;
Philippine Identification;
Social Security System ID;
Government Service Insurance System E-Card;
Driver’s License;
National Bureau of Investigation Clearance;
Police Clearance;
Firearms’ License to Own and Possess ID;
Professional Regulation Commission ID;
Integrated Bar of the Philippines ID;
Overseas Workers Welfare Administration ID;
Bureau of Internal Revenue ID;
Voter’s ID;
Senior Citizen’s Card;
Unified Multi-purpose Identification Card;
Person with Disabilities Card; or
Other valid government-issued ID with Photo

Kailan ko pwede simulan ang pag-register ng aking SIM?

Ayon sa batas, simula December 27, 2022, lahat ng existing subscribers ay kinakailangang mag-register ng kanilang SIM sa kanilang current Telco Provider.

Ang mga existing subscribers ay required na makapag-register ng kanilang SIM hanggang Hulyo 25, 2023. Ang mga existing SIM na hindi makakapag-register sa loob ng panahong isinaad ng batas ay awtomatikong made-deactivate.

Para sa mga bagong biling SIM, nire-require ng batas na I-register ang SIM bago I-activate ito ng inyong Telco provider.

Saan ko pwedeng I-register ang aking SIM?

Pwedeng I-access ng mga subscriber ang smart.com.ph/simreg o simreg.smart.com.ph para I-register ang kanilang SIM. Pwede ring bisitahin ang kahit alin sa mga sumusunod na SMART channel para mag-register:

Smart Stores
Hotline – Dial *888 gamit ang inyong Smart/TNT mobile number o tumawag sa (02)8888-1111 gamit ang inyong landline na telepono
Smart FB Messenger
GigaLife App

Meron bang bayad o processing fee ang pag-register ng SIM?

Ang SIM Registration ay libre at walang bayad sa lahat ng existing at bagong mga subscriber.

Pwede bang bumili ng SIM ang mga menor de eded (below 18 years old)?

Oo, pwedeng bumili ng SIM ang mga menor de eded, ngunit hindi pwedeng i-register ang SIM sa ilalim ng pangalan nila. Maaari lamang i-register ang SIM nila sa ilalim ng kanilang magulang o legal guardian.

Maaari ko bang gamitin ang aking Student ID para sa pag-register ng SIM?

Oo, kung ang inyong edad ay 18 pataas ngunit walang kang valid government ID, maaari mong i-upload ang inyong Student ID. Siguraduhing ang Student ID ay inisyu ng paaralan sa loob ng current school year.

Kung ikaw ay menor de edad (below 18 years old), ang registration ay kailangang sa ilalim ng iyong magulang o legal guardian (tignan ang item #13).

Kaka-18 years old ko lang at nakapangalan ang aking SIM sa ilalim ng aking magulang o legal guardian, pwede ko na ba i-register ang SIM sa ilalim ng pangalan ko?

Oo, bisitahin lamang ang kahit aling SMART Store para mag-file ng transfer of ownership.

Nire-require ba ang mga turista at Foreign Nationals na mag-register ng kanilang mga SIM?

Oo, required rin ang lahat ng mga turista at Foreign Nationals na mag-register ng kanilang SIM.

Paano ko ire-register ang aking SIM bilang isang turista o foreign National?

Pwedeng bisitahin ng mga turista o Foreign Nationals ang smart.com.ph/simreg o simreg.smart.com.ph upang i-register ang kanilang SIM.

Anu-anong impormasyon ang kinakailangan mula sa mga turista o Foreign National para magkapag-register ng SIM?

Kailangan ng Foreign National na mag-submit ng mga sumusunod na impormasyon para makapag-register ng kanilang SIM via smart.com.ph/simreg o simreg.smart.com.ph:

Mobile Number with Serial Number (Serial number to be provided by SMART)
Full Name
Nationality
Date of Birth
Selfie Photo
For Foreign Nationals visiting as Tourists:
1. Passport;
2. Proof of Address in the Philippines; and
3. Return Ticket to own country of the Tourist or any other ticket showing the date and time of departure from the Philippines.
For Foreign Nationals with other types of VISAs:
1. Passport;
2. Proof of Address in the Philippines;
3. Alien Employment Permit issued by the Department of Labor and Employment (DOLE);
4. Alien Certificate of Registration Identification Card or ARCI-Card issued by the Bureau of Immigration (BI);
5. School Registration and ID for students; or
6. Other pertinent documents, whichever is applicable.
For Persons of Concern or POCs, the Type of Travel or Admission Document Presented

Tandaan: Ang mga SIM na registered sa isang Foreign National na turista ay valid lamang sa loob ng 30 days at awtomatiko itong made-dedeactivate sa pag-expire ng validity ng SIM. Ang validity ng SIM ay pwedeng ma-extend kapag nakapagbigay ang Foreign National na turista ng aprubadong visa extension.

Gaano katagal ang bisa ng mga SIMS na nirehistro ng mga turista?

Ang mga SIMs na nirehistro ng mga Foreign Nationals visiting as Tourists ay may pansamantalang bisa na 30 na araw at awtomatikong ma-dedeactivate kapag nag-expire ang validity ng SIM.

Anu-ano ang mga kinakailangang isumite para maka-avail ng SIM Validity Extension?

Ang mga Foreign Nationals visiting as Tourists ay maaaring mag-request ng extension ng validity ng kanilang rehistradong SIM sa pamamagitan ng pagpapakita/pagsusumite ng mga sumusunod na impormasyon: valid visa o isang aprubadong visa extension, kasama ang kanilang mobile number sa UXTeam@smart.com.ph (via email) or sa pinakamalapit na Smart store.

Hanggang kailan pwede mag-request ng extension ng SIM Validity? Maaari ba itong gawin nang madalas?

Maaaring mag-request ang mga Foreign Nationals visiting as Tourists ng extension ng SIM validity hangga’t pasok ito sa validity period ng kanilang SIM.

Walang limitasyon sa bilang ng beses na maaaring pahabain ang validity ng inyong SIM, basta’t makakapagsumite ang foreign national ng kanyang valid visa o aprubadong visa extension.

Ano ang maximum SIM validity extension date na maaaring i-request?

Ang extension ng SIM Validity ay hanggang lamang sa petsang nakasaad sa valid visa o aprubadong visa extension ng mga Foreign Nationals visiting as Tourists.

Nag-aaply ba ang SIM Validity Extension sa mga Non-Tourists?

Hindi. Ang mga SIM Validity extension requests ay para lamang sa mga Foreign Nationals visiting as Tourists. Tanging mga SIMS na nakarehistro lamang sa mga Foreign Nationals visiting as Tourists ay may validity period ng 30 na araw.

Ano ang mangyayari sa mga natitirang load ng SIM ng turista makalipas ang 30 na araw o ang validity period? Maaari pa bang makakuha ng refund? Maaari pa bang ma-reactivate ang SIM?

Ide-deactivate ang SIM pagkatapos ng validity period. Mawawala ang lahat ng natitirang load sa loob ng SIM. Kapag na-deactivate ang isang SIM, hindi na maaari itong magamit. Hindi na pwedeng I-reactivate o I-reconnect ang SIM.

Hindi nakapag-request ng SIM Validity Extension ang Foreign National visiting as Tourist. Ano ang pwedeng gawin upang patuloy na makakagamit ng mga mobile services ng Smart?

Kinakailangang bumili at mag-register ng panibagong Smart SIM ang Foreign Nationals visiting as Tourists.

Anong mangyayari sa load ko kung ma-deactivate ang aking SIM dahil sa hindi pag-register?

Kapag na-deactivate ang inyong SIM, hindi na maaaring gamitin ang natitirang balance sa inyong SIM.

Pwede ko parin bang I-register ang aking SIM matapos itong ma-deactivate?

Pwede mo pang ma-reactivate ang inyong SIM kapag nai-register mo ito sa loob ng 5 araw pagkalipas ng deactivation ng inyong SIM base sa SIM Registration Law. (180 days pagkatapos maapruba ng batas.)

Pano ko makukuha ang aking SIM freebie ngayong may SIM Registration Law na?

Makukuha ng mga subscriber ang kanilang SIM freebie pagkatapos nilang ma-kumpleto ang SIM Registration.

Kabibili ko lang ng bagong SIM. Bakit hindi ako maka-tawag, text, o gamit ng data?

Kailangan ma-activate ang iyong SIM para magamit ito. Para I-activate ang iyong SIM, kailangan mo munang I-register ang SIM mo. Bisitahin lamang ang smart.com.ph/simreg o simreg.smart.com.ph para makapag-register.

Anong dapat kong gawin kung manakaw, masira, o mawala ang SIM ko?

Para sa mga nanakaw at nawalang SIM, kinakailangang mai-report ito sa inyong Telco provider.

Para sa nasirang SIM, pumunta sa kahit aling Smart Store at mag-apply para sa bagong SIM na parehong number na naka-register sayo.

Note: Ang pag-benta ng ninakaw na SIM ay ipinagbabawal sa ilalim ng batas.

Paano ko maililipat ang ownership ng SIM ko?

Para mailipat ang ownership ng SIM, maaring bumisita lamang sa kahit anong SMART Store para sa assistance.

Makakatanggap ba ako ng data freebie pagkatapos ng aking SIM Registration?

Tama, lahat ng Smart subscribers na magpaparehistro ng kanilang SIM ay makakatanggap ng data freebie. Pero, ang data freebie ay para lamang sa local usage at hindi pwede magamit habang ikaw ay nakaroaming.

Nais ko sanang magparehistro ng maraming Prepaid SIMs sa ilalim ng Juridical Entity (Kompanya o Ahensiya ng Gobyerno). Saan at paano ko mairerehistro ang mga SIMS na ito?

Upang mairehistro ang iyong mga SIM sa ilalim ng juridical entity, mangyaring gawin ang mga sumusunod:

I-download at sagutan ang form na ito
I-email ang form at ang mga kinakailangang dokumento sa simregistration@smart.com.ph, na may Email Subject:
"Prepaid Juridical SIM Registration <COMPANY NAME o GOVERNMENT AGENCY>"

Kapag navalidate na namin ang mga ipinasa mong dokumento, makatatanggap ang Authorized Signatory ng email mula sa Smart SIM Registration team tungkol sa status ng SIM registration.

Requirements for Private Companies

Fully Accomplished Form
Certificate of Business Registration
1. SEC Registration for corporations and partnerships
2. DTI Registration for sole proprietorship
Notarized Corporate Secretary Certificate o Board Resolution o kaya ay Special Power of Attorney na nagtatalaga sa Authorized Signatory na gumawa ng mga transaksyon sa SMART Communications, Inc., sa ngalan ng kumpanya.

Click here upang ma-download ang Secretary Certificate template.
One (1) Valid Government-Issued ID of the Authorized Representative

Requirements for Government Entities

Fully Accomplished Form
Certificate of Registration with the Bureau of Internal Revenue (i.e., Form 2303) as basis of the business name and business address
Department o Office Order o kahit anong dokumentong pirmado ng Pinuno ng Ahensiya ng Gobyerno, na nagtatalaga sa Authorized Signatory na irehistro and SIMs ng Ahensya ng Gobyerno

Ang pinuno ng ahensya ng gobyerno ay maaaring magtalaga ng alinman sa mga nasasakupan nito at/o mga panrehiyong tanggapan na mag-isyu ng naturang kautusan o katulad na dokumento sa loob ng kani-kanilang lugar ng responsibilidad.
One (1) Valid Government-Issued ID of the Authorized Representative

Note: Ang mga personal na SIM na itinalaga lamang upang makatanggap ng mga gastos pang-komunikasyon at mga allowance sa pag-load ay dapat lamang nakarehistro sa ilalim ng pangalan ng gumagamit.

Source: NTC Memorandum Order No. 01-01-2023

Kung merong akong mga katanungan o kailangan ko ng assistance tungkol sa SIM Registration, paano ko mako-contact and SMART?

Para sa mga karagdagang katanungan at clarifications, maaring tumawag sa (02) 8888-1111 via landline o *888 via mobile, o reach out via SMART Facebook Messenger.

SECURITY AND PRIVACY

Paano masisigurado ng PLDT-Smart na ligtas ang aking impormasyon?

PLDT-Smart complies with Republic Act 10173 (Data Privacy Act) sa pag-store at pag-proseso ng inyong personal info.

Maasahan mong ligtas ang inyong info sa SIM Registration portal (smart.com.ph/simreg o simreg.smart.com.ph), dahil nagpapatupad kami ng mga technical, organizational, at physical security measures upang masigurado ang security ng inyong info at marespeto ang inyong privacy rights.

Safe bang i-upload ang ID at selfie photos ko?

Oo, safe i-upload ang inyong ID and selfie sa SIM Registration portal (smart.com.ph/simreg o simreg.smart.com.ph). PLDT-Smart complies with Republic Act 10173 (Data Privacy Act) sa pag-store at pag-proseso ng inyong ID at selfie.

Ano ang Optical Character Reader (OCR)?

Ang Optical Character Recognition o Optical Character Reader (OCR) ay isang electronic o mechanical na paraan para iconvert ang text mula sa isang photo papunta sa computer. Ginagamit naming ito para mas madaling niyong malipat ang info ng inyong ID sa SIM Registration portal (smart.com.ph/simreg o simreg.smart.com.ph).

For PLDT Home

Are PLDT Home customers affected by the SIM Registration Law?

PLDT Home customers who are subscribed or are using the following SIM-based services must adhere to the SIM Registration Law:

PLDT Landline Plus Postpaid and Prepaid
Call All services
PLDT-billed Smart Mobile and Smart Bro services

How do I check if my SIM is already registered?

You may follow the steps outlined in this article to verify your SIM registration status.

How do I register my SIM?

All POSTPAID subscribers of the SIM-based services mentioned above (see answer to question #1) are required to go through the SIM registration process. PLDT will notify all Postpaid subscribers and secure their confirmation of the information and data already provided to PLDT upon subscription to the service/s.

If you are an existing PLDT Landline Plus PREPAID customer, we will contact you via SMS soon to share the URL where you can register your SIM. Rest assured that not being able to register your SIM at this point will NOT affect your PLDT Landline Plus service.

NOTE: PLDT Home has stopped selling PLDT Landline Plus PREPAID so no new customers will be affected by this law.

Can I transfer ownership of my SIM?

Yes. If you’re a POSTPAID subscriber of the SIM-based services mentioned above (see answer to question #1), you must transfer ownership of the PLDT Home account, under which your SIM-based service is registered. You may go through any PLDT customer care channel to have this processed. If you’re an existing PLDT Landline Plus PREPAID customer, you will be able to request for transfer of ownership of your SIM once the SIM registration is available.

NOTE: Transfer of ownership process for existing PLDT Landline Plus Prepaid customers shall be updated once available.

Which PLDT Home customer care channels can I contact if I have questions or need assistance for on SIM registration?

You may call 171 for any SIM Registration-related concerns.

For PLDT Landline Plus Prepaid

When can I start to register my SIM?

We are unable to provide a date on the availability of PLDT’s SIM Registration Portal as of the moment. Rest assured, though, that this will be available soon and we will make sure that you have more than enough time to register your SIM before the deadline set by the law.

What happens if I am unable to register my SIM before the deadline.

Your SIM will be deactivated if you are unable to register your SIM before the deadline.

What will happen to my load and subscribed plan if my SIM gets deactivated because of failure to register the SIM?

Once the SIM gets deactivated, all remaining balances and subscribed plan will be forfeited.

Can I still reactivate my SIM in case it gets deactivated because of failure to register?

Yes, you will just need to register your SIM in order to reactivate it.

How long do I have to reactivate my SIM once it gets deactivated? What will happen to my SIM if I am unable to register it before the maximum number of days?

You have 5 days to make sure you are able to register your SIM so that it will be reactivated. Going beyond 5 days will cause your SIM to become permanently disconnected.

Will I recover my balance and subscribed plan once my SIM gets reactivated?

No, the balance and subscribed plan you have during the time your SIM is deactivated will be forfeited.

If I need my SIM replaced due to loss or damage, do I need to register this again?

No, we will make sure that your records are updated with your new SIM’s details.

What is SIM Registration?

Republic Act No. 11934 mandates all SIM users, both existing and new, to register their SIMs with their current Telcos.

Why do I need to register my SIM?

The SIM Registration Law aims to protect users from any SIM, Internet or Electronic communication aided crimes such as, but not limited to Terrorism, Text scams, unsolicited, indecent or obscene messages, bank fraud, libel, anonymous online defamation, trolling, hate speech and spread of digital disinformation or fake news.

When does SIM registration start?

As mandated by law, starting December 27, 2022, all existing subscribers are required to register their SIM with their current Telco Provider within the prescribed period provided by law. Failure to register the existing SIM within the period prescribed shall result in the automatic deactivation of the SIM.

Newly purchased SIMs are also required by law to be registered first before your telco provider can activate your SIM.

Who should register their SIM?

New and Existing Enterprise Subscribers
- For existing Enterprise Postpaid, Broadband and IOT SIMs, the submitted documents and service application forms or contracts by the authorized signatory of the company or the enterprise extension subscriber will serve as basis for their SIM Registration. To ensure successful registration, any additional information required by the law must be submitted by the authorized signatory of the company or the enterprise extension subscriber within the prescribed period.
- New Enterprise Postpaid, Broadband and IOT subscribers must go through the standard service application process to ensure registration of their SIM prior to activation.
New and existing subscribers of Consumer Prepaid and Postpaid.
- Existing Prepaid subscribers should register their SIMs based on the allowable period provided by the Law. For existing Postpaid subscribers, their previously submitted documents and fully signed Subscriber Application Form will serve as their SIM registration.
- Newly bought Prepaid SIMs should be registered first before the Telco provider activates them. For new Postpaid subscribers, their fully signed and accomplished Subscriber Application Form and submitted documents will serve as their SIM registration.

How do I register an Enterprise SIM?

For Existing Subscribers
- For Enterprise Postpaid, Broadband, IOT subscribers, the authorized signatory must respond to the email sent by Smart requesting to confirm the registration information stated in the Service Application Form and Contracts. Authorized Signatory must confirm the Mobile Numbers to be registered under their Account in the SIM register.
  
  Additional required information and updated valid documents may be requested by the SMART from Authorized Signatory.
- For Postpaid & Broadband Enterprise Extension. Smart will send an email to subscribers requesting confirmation to register the current information from the provided documents.
For New Clients, a Service Application Form or signed contract and other required documents must be submitted in order to process their application and initiate SIM registration.
- For Prepaid SIMs that are Load Recipients of Enterprise Customers using Bizload platform, the individual prepaid subscribers may refer to the consumer prepaid SIM registration procedures.

What information are needed for me to register my SIM?

For Enterprise or Corporate customers, the following information, together with other required supporting documents submitted by the authorized signatory to process SIM Registration
- Registered Business Name
- Full name of Authorized Signatory
- Business Address
For Enterprise Extension customers, following information will be taken from documents submitted by the subscriber to process SIM Registration as required by law:
- Mobile Number with Serial Number or ICCID (provided by SMART)
- Full Name
- Date of Birth
- Complete Address
- Sex
- Upload Gov’t Valid ID (please see below list of valid IDs)
- Digital Photo of Subscriber on Record

Smart may reach out to an existing Enterprise Extension subscriber in cases where additional information is required by law.

Under the SIM Registration Law, can a foreign national register as an authorized signatory of a company?

Yes. The standard Enterprise application requirements and documents for foreign authorized signatories still apply.

Is there a processing fee when Smart registers my Enterprise SIM?

SIM Registration is free of charge to all consumer and enterprise customers. This applies to both existing and new subscribers.

What happens to the registered SIMs if the Enterprise customer decides to terminate the service?

The assigned SIMS will be deactivated and Smart will be updating its records to indicate that the Enterprise customer is no longer the owner of the registered SIMs.

Is it possible for an Enterprise SIM client to request for a change in ownership of an assigned and registered SIM?

Yes. The company's authorized signatory may request for a change in ownership of a SIM registered under an Enterprise client or company. A notice or request must be sent to the Smart Enterprise relationship manager assigned to the company in order to process the change in ownership

The new owner must go through the standard application process in order to transfer SIM ownership and registration to the new owner.

What should I do if my Enterprise SIM gets stolen, broken or lost?

For stolen or lost SIMs, the Corporate Assignee or End-User is required to immediately call the Smart Corporate Hotline nos. #888 (via mobile) or (02) 8 8488889 (via landline) to temporarily bar the outgoing services

Assignee must likewise report to the Company to prompt AS to submit requirements such as Affidavit of Loss signed by AS. This will trigger the removal of MIN of lost SIM under the accountability of Company.

Note: Selling of Stolen SIMs is prohibited under the law.

If I have questions or need assistance regarding SIM Registration on my Enterprise SIM, how do I contact SMART?

For more inquiries , you may call our 24/7 Corporate Hotline numbers at #888 (via mobile) or (02) 8 8488889 (via landline).

Need help in Registering your SIM with Smart?

We’d be more than happy to help.
You may contact us online or you may visit us
at any Smart Store near you.

You may also call our hotline at (02) 8888 1111