REGISTER YOUR SIM NOW!

Republic Act No. 11934 mandates all SIM users, both existing and new, to register their SIMs with their current telcos.

The SIM Registration Law aims to protect users from any SIM, internet or electronic communication aided crimes such as, but not limited to terrorism, text scams, unsolicited, indecent or obscene messages, bank fraud, libel, anonymous online defamation, trolling, hate speech and spread of digital disinformation or fake news.

• New SIM Activation – newly bought SIMs should be registered first before the telco provider activates them. For new Smart Postpaid subscribers, their fully signed and accomplished Subscriber Application Form and submitted documents will serve as their SIM registration.

• Existing subscribers should register their SIMs based on the prescribed period provided by law. For existing Smart Postpaid subscribers, their previously submitted information, data, documents and fully signed Subscriber Application Form will serve as their SIM registration. Smart will notify all Postpaid subscribers and secure their confirmation of the information and data already provided to Smart upon subscription to the service/s.

1. For newly bought Prepaid SIMs:

   • Insert your SIM and open your mobile data.

   • Register your SIM thru the following Channels:

     • Via self-service: Access smart.com.ph/simreg and register your SIM. Access to the site is free of charge to all subscribers.

     • Or visit any of the following Smart Channels:

       • Smart Stores

       • Smart Hotline – call *888 on your Smart/TNT mobile or (02)8888-1111 using your landline

       • Smart FB Messenger, or

       • GigaLife App

2. For existing Prepaid subscribers: Subscriber can register their SIM thru the following Channels:

   • Via Self-service: Access smart.com.ph/simreg and register your SIM. Access to the site is free of charge to all subscribers.

   • Or visit any of the following Smart Channels:

     • SMART Stores

     • Smart Hotline – call *888 on your Smart/TNT mobile or (02)8888-1111 using your landline

     • Smart FB Messenger, or

     • GigaLife App

3. For new and existing Smart Bro Prepaid and Prepaid Home WiFi subscribers: Subscriber can register their SIM through the above-mentioned Channels. Please note that you will be asked to enter an OTP. To retrieve OTPs, please insert your SIM to a mobile device, or access your SMS Inbox through your device’s dashboard. Please click here for the step-by-step procedure.

4. For Postpaid Subscribers

   • For Existing Postpaid Subscribers as of December 26, 2022, they can simply text YES to 5858 to confirm the use of their existing account details, submitted during their Postpaid application, for SIM Registration.

   • For New Postpaid Subscribers beginning December 27, 2022, they will be asked to comply with the confirmation requirement for SIM Registration by accepting the Postpaid Terms and Conditions to activate their Postpaid subscription.

Subscribers are required to provide and submit the following information for them to register their SIM:

1. Mobile Number with Serial Number (Serial number to be provided by SMART)

2. Full Name

3. Date of Birth

4. Complete Address

5. Sex

6. Upload a valid government-issued ID (please click here to see the list of valid IDs)

A liveness check or selfie photo will be required for validation.

Note: After submitting all the requirements, subscribers need to accept the attestation statement, and may provide their consent for marketing and promotions. For Postpaid subscribers, the information and documents submitted during application already covers the SIM Registration requirements.

Note that providing false or fictitious information, using fictitious identities or fraudulent identification documents to register a SIM, carries with it a penalty of imprisonment, fine, or both, pursuant to RA No. 11934.

Under the Law, Acceptable Valid IDs or any similar form of documents with photo that will verify the identity of the end-users include, but are not limited to, the following:

1. Passport;

2. Philippine Identification;

3. Social Security System ID;

4. Government Service Insurance System E-Card;

5. Driver’s License;

6. National Bureau of Investigation Clearance;

7. Police Clearance;

8. Firearms’ License to Own and Posses ID;

9. Professional Regulation Commission ID;

10. Integrated Bar of the Philippines ID;

11. Overseas Workers Welfare Administration ID;

12. Bureau of Internal Revenue ID;

13. Voter’s ID;

14. Senior Citizen’s Card;

15. Unified Multi-purpose Identification Card;

16. Person with Disabilities Card; or

17. Other valid government-issued ID with Photo

As mandated by law, starting December 27, 2022, all existing subscribers are required to register their SIM with their current Telco Provider

Existing subscribers are required to register their SIMs within the allotted period from the effectivity of the Act. Failure to register the existing SIM within the period prescribed shall result in the automatic deactivation of the SIM.

For newly purchased Prepaid SIMs, customers are now required by law to register first the SIM before the telco provider activates the SIM.

For Postpaid subscribers, the information and documents submitted during application already covers the SIM Registration requirements. Existing subscribers will just need to submit their confirmation.

Subscribers may access smart.com.ph/simreg to register their SIMs. You may also visit any of the following Smart channels to register your SIM:

1. Smart Stores

2. Hotline – call *888 on your Smart/TNT mobile or (02)8888-1111 using your landline

3. Smart FB Messenger

4. GigaLife App

SIM Registration is free of charge to all existing and new subscribers.

Yes, minors are allowed to purchase a SIM. But minors are not allowed to register their SIM under their name. Said SIMs will have to be registered under the name of the minor’s parent or guardian.

Yes. You my visit any Smart Store to file a transfer of ownership.

Yes, all Tourists and Foreign Nationals are required to register their SIM.

Tourists and Foreign nationals may visit smart.com.ph/simreg to register their SIMs.

Foreign Nationals need to submit the following information via smart.com.ph/simreg:

1. Mobile Number with Serial Number (Serial number to be provided by SMART)

2. Full Name

3. Nationality

4. Date of Birth

5. Selfie Photo

6. For Foreign Nationals visiting as Tourists:

   1. Passport;

   2. Proof of Address in the Philippines; and

   3. Return Ticket to own country of the Tourist or any other ticket showing the date and time of departure from the Philippines;

7. For Foreign Nationals with other types of VISAs:

   1. Passport;

   2. Proof of Address in the Philippines;

   3. Alien Employment Permit issued by the Department of Labor and Employment (DOLE);

   4. Alien Certificate of Registration Identification Card or ARCI-Card issued by the Bureau of Immigration (BI);

   5. School Registration and ID for students; or

   6. Other pertinent documents, whichever is applicable.

Note: SIMs that are registered under Foreign Nationals visiting as Tourists shall only be valid temporarily for 30 days and shall automatically be deactivated upon expiration of the validity of the SIM. The validity of such SIM may be extended only upon presentation or submission by the said foreign national of an approved visa extension. Request for SIM extension shall be submitted within 30 days, or while the SIM is still valid.

Once the SIM gets deactivated, all remaining balances will be forfeited.

You can still reactivate your SIM by registering not later than 5 days after such deactivation.

Subscribers will get their SIM Freebie once they have completed their SIM Registration.

To activate your SIM, you are required to register first your SIM. Just visit smart.com.ph/simreg to register your SIM.

For Stolen and Lost SIMs, you are required to immediately report it to your current telco provider.

For broken SIMs, you may visit any Smart Store to apply for a new SIM while keeping your number.

Note: Selling of Stolen SIMs is prohibited under the law

To transfer the ownership of your SIM, you may visit any Smart Store for assistance.

For questions or clarifications, you may reach us via our hotline (02) 8888-1111 or via SMART Facebook Messenger.

The company complies with Republic Act 10173 – Data Privacy Act when storing and processing your personal information.

Rest assured, PLDT-Smart has implemented technical, organizational, and physical security measures to ensure the security and uphold the privacy rights of its subscribers.

Yes. It is safe to upload your ID and selfie. The company complies with Republic Act 10173 – Data Privacy Act when storing and processing your ID and selfie.

Optical character recognition or optical character reader (OCR) is the electronic or mechanical conversion of images of typed, handwritten or printed text into machine-encoded text, from a scanned document. We use this to capture the text from the document IDs that are submitted or uploaded into the SIM Registration portal.