The replacement warranty may be claimed outright upon checking before purchasing the handset. If the defect is discovered after initial tests within the 7-day warranty period, please visit any Smart Store for units purchased via Smart Online Store, Smart Official Store in Lazada and Shopee or select Smart Stores & Distributors and present the following requirements:
Original copy of the official receipt (and waybill for Smart Online store purchases).
Handset with complete packaging (box, accessories, Smart Prepaid SIM).
Otherwise, if the unit was purchased at participating OPPO Stores & Distributors, please visit any OPPO service center nationwide. You may check the full list here.