Smart Communications Inc.,

You can activate your Netflix bundle 60 minutes after your Signature Plan+ is activated.

There are two ways to activate your Netflix bundle:

• Follow the instructions and click the link included in your Signature welcome email; OR

• Directly visit https://smart.com.ph/activate-netflix

For security purposes, you will be asked to enter your Signature number and OTP during the activation process. Once successful, you will be redirected to the Netflix log-in page where you can the nominate the credentials [email and password] that you would like to use for your Netflix account.

If you already have a Netflix account, you have the following options:

• Option 1: Maintain two Netflix accounts

  • Your current one; AND

  • the Netflix bundle that comes with your Signature Plan

  To do this, make sure that when you activate your Netflix bundle, you nominate a NEW email address that is different from the one you are using for your existing Netflix account.

• Option 2: Transfer the billing of your current Netflix account to your Signature Plan

  To do this, ensure that when you activate your Netflix bundle, you nominate the SAME email address that you are using for your existing Netflix account.

  If your current account is on a subscription other than Netflix Mobile, i.e., Basic, Standard, or Premium, you will be asked if you wish to maintain that. If you choose to maintain it, the cost in excess of the SRP for Netflix Mobile [Php 149] will be charged on top of your monthly Signature bill.

The plan will enable a member to watch one stream at SD quality on both mobile phones and tablets, but not at the same time.

In offering four plans and a wide range of price points, we’re aiming to meet the needs of members and prospective members with varying preferences for video quality, concurrent streams, and screen sizes. Our Standard and Premium plans offer HD and 4K+HDR, respectively, for those members who value picture quality highly, especially on TV screens. On the phone, we prioritise for the best viewing experience while keeping in mind members’ very real needs to save data, and use optimum space with downloaded content. Note: Our SD plan is in 520p and not 480p.

No, the Mobile Plan does not allow casting to other devices; it allows streaming only on phones and tablets. Our Basic, Standard, and Premium plans offer streaming across all devices, including phones, tablets, laptops, desktops, set-top boxes, streaming sticks, game consoles, and smart TVs.

Yes, two or more people in your household can use the same plan. However, only one of them will be able to watch it at a given time. If a member household’s need is to stream from two different screens simultaneously, a Standard or Premium plan might be a better fit.

Members who subscribe to the Mobile Plan will have the same access to the entire Netflix catalogue available in the Philippines

Yes, you can do this anytime. Just log in to your account on the Netflix app or website and change your preferred bundle. You can choose to upgrade from Netflix Mobile to Basic, Standard, or Premium. The corresponding costs for upgrading will be pro-rated and charged on top of your monthly Signature bill.

Yes. Just follow these steps:

• Log in to the Netflix app or website

• Navigate to “Account”

• Update your registered email or password

Here is a guide for each of the following scenarios:

• Forgot password:

  • Go directly to the Netflix log-in page and click “Need help?”

  • Key in the email that you registered with, and Netflix shall send instructions on how to reset your password

• Forgot email and/or password:

  • Visit smart.com.ph/netflix-account-recovery to initiate your account retrieval process. For security purposes, you will be asked to enter your Signature number and OTP. Once successful, you will be redirected to the Netflix log-in page where the email that you registered with shall be reflected.

• Update your registered email or password

You cannot opt out from Netflix Mobile since this is a default inclusion of your Signature Plan. Please note that you are not charged any extra amount on top of your monthly service fee when you maintain Netflix Mobile as your bundle.

The data consumed depends on your phone data/broadband speeds through the session. Netflix is constantly improving how we deliver the same or better viewing quality using less data, through technology that we call video encoding and adaptive streaming. On mobile, for instance, we can stream up to ~6.5 hours of content per 1 GB of data, but it depends on your data, your phone, what you watch, etc.

You may reach Netflix Customer Support through their call or chat channels on the Netflix app or website.

Just visit https://help.netflix.com/en for recent updates.