Smart Communications, Inc.

Netflix is included in the following line-only Signature Plans:

Notes on the inclusions:

• Data applies to mobile internet usage for all apps and sites

• Unli All-Net Calls & Texts: Smart, TNT, Sun, Globe, and TM; does not include PLDT/PLP

By default, all Signature Plans with Netflix are bundled with Netflix Mobile. Details for Netflix Mobile are as follows:

You can activate your Netflix bundle 60 minutes after your Signature Plan is activated.

There are two ways to activate your Netflix bundle:

• Follow the instructions and click the link included in your Signature welcome email; OR

• Directly visit https://smart.com.ph/activate-netflix

For security purposes, you will be asked to enter your Signature number and OTP during the activation process. Once successful, you will be redirected to the Netflix log-in page where you can the nominate the credentials [email and password] that you would like to use for your Netflix account.

If you already have a Netflix account, you have the following options:

• Option 1: Maintain two Netflix accounts

  • Your current one; AND

  • the Netflix bundle that comes with your Signature Plan

  To do this, make sure that when you activate your Netflix bundle, you nominate a NEW email address that is different from the one you’re using for your existing Netflix account.

• Option 2: Transfer the billing of your current Netflix account to your Signature Plan

  To do this, ensure that when you activate your Netflix bundle, you nominate the SAME email address that you are using for your existing Netflix account.

  If your current account is on a subscription other than Netflix Mobile, i.e. Basic, Standard, or Premium, you will be asked if you wish to maintain that. If you choose to maintain it, the cost in excess of the SRP for Netflix Mobile [Php 149] will be charged on top of your monthly Signature bill.

Yes, you can do this anytime. Just log in to your account on the Netflix app or website and change your preferred bundle. You can choose to upgrade from Netflix Mobile to Basic, Standard, or Premium. The corresponding costs for upgrading will be pro-rated and charged on top of your monthly Signature bill.

Yes. Just follow these steps:

• Log in to the Netflix app or website

• Navigate to “Account”

• Update your registered email or password

Members on the Mobile Plan will need to download the app on phone or tablet in order to watch.

• Forgot password:

  • Go directly to the Netflix log-in page and click “Need help?”

  • Key in the email that you registered with, and Netflix shall send instructions on how to reset your password

• Forgot email and/or password:

  • Visit smart.com.ph/netflix-account-recovery to initiate your account retrieval process. For security purposes, you will be asked to enter your Signature number and OTP. Once successful, you will be redirected to the Netflix log-in page where the email that you registered with shall be reflected.

You can’t opt out from Netflix Mobile since this is a default inclusion of your Signature Plan. Please note that you aren’t charged any extra amount on top of your monthly service fee when you maintain Netflix Mobile as your bundle.