Mobile Number Portability (MNP) allows you to keep your current mobile number permanently even when you change network providers, or switch from a postpaid to prepaid subscription or vice versa.

1. Internal Porting: Retaining your current mobile number as you move from postpaid to a prepaid subscription, or vice versa, within the Smart network.

   Example:

   • Smart Postpaid to Smart Prepaid or TNT

   • Smart Prepaid or TNT to Smart Postpaid

   • SUN Postpaid to Smart Postpaid or Smart Prepaid or TNT

2. External Porting: Retaining your current mobile number as you switch subscription to Smart or vice versa

For Internal MNP (Smart Postpaid to Prepaid and Vice versa):
SMART is working to make this available in different channels. For now, you may visit the nearest Smart Store and request for your Intra MNP application.

For External MNP (Dito and Globe porting in to SMART):
Starting September 30, 2021, you can already visit the nearest Smart Store to apply for either internal or external porting. For more details, you may also visit x.smart/switch.

1. Any Valid ID

2. Proof of Ownership of SIM (For Prepaid only).

   Any of the following:

   • The original SIM Bed/Jacket of your Prepaid SIM;

   • The original PUK Slip of your Prepaid SIM;

   • A copy of an Official Receipt issued by SMART with your Prepaid Mobile Number;

   • Successful login to MySmart Web or MyPLDTSmart App or GigaLife App; or

   • PayMaya account linked to Mobile Number.
     (Account must be linked to Paymaya for 3 months or more).

3. Standard Postpaid Application Requirements (For Postpaid only). Learn More

*SMART is working to make this available in different channels. For now, you may visit the nearest Smart Store and request for internal porting.
You can book for an appointment via https://x.smart/BookAnApp

1. Unique Subscriber Code (USC)

   • This is a 9-digit code issued by your current network provider to start the porting process.

   • This serves as clearance that your account is free from unpaid fees and balances.

   • This is valid for fifteen (15) days upon date of issue.

   • Here is how you can request for your USC:

     • For Globe customers: Book for an in-store appointment online.

     • For DITO customers: Contact DITO Hotline at 185

2. Standard Postpaid Application Requirements (For Postpaid only). Learn More

3. Last Postpaid Statement of Account, if applicable (For Postpaid only).

Get started and switch to Smart by signing up via http://x.smart/switch.

(All conditions should apply.)

1. Your mobile number must be active.

2. Your mobile number has no unpaid account charges.

3. You are using a Smart-locked or an open-line handset.

4. Your mobile number is not part of any product or service bundle.

5. Your mobile number must not be the primary or principal holder of multiple accounts.

6. Your mobile number must not have a pending transfer of mobile number ownership request.

7. Your mobile number has not been recently activated and/or has not applied for the MNP within the last 60 days.

8. Your mobile number is not associated with any fraudulent activity.

9. Your mobile number has no prohibitions set by the law, by a court order or by the National Telecommunications Commission.

*To learn how to unlock your device, click here.

Applying for MNP is free-of-charge.

You may follow the steps below:

1. Internal Porting

   1. Step 1: Visit the nearest Smart Store and apply for internal porting.

   2. Step 2: Submit the required documents for your application.

   3. Step 3: Prepare to receive notification after successful MNP process and new account activation.

   SMART is working to make this available in different channels. For now, you may visit the nearest Smart Store and request for internal porting. You can book for an appointment via https://x.smart/BookAnApp.

2. External Porting

   1. Step 1: Request and secure a Unique Subscriber Code (USC) from your current network provider. Here is how you can request for your USC:

      • For Globe customers: Book for an in-store appointment online.

      • For DITO customers: Contact DITO Hotline at 185

   2. Step 2: Present your USC to your preferred network provider and complete the steps for a new account subscription.

   3. Step 3: Prepare to receive notification after successful MNP process and new account activation.

   Get started and switch to Smart by signing up via https://x.smart/BookAnApp

Once your MNP application is received and confirmed by your preferred network provider, the activation process will take about 24 to 48 hours.

Smart customers: Book for a virtual or in-store appointment via https://x.smart/BookAnApp.

Globe customers: Book for an in-store appointment online.

DITO customers: Contact DITO Hotline at 185

There will be a maximum of four (4) hours of service interruption (no voice, SMS & data) to complete the activation of your new subscription.

All current subscriptions, including prepaid load balance, rolled-over data MB, GigaPoints, Value Added Services (VAS), Smart-related rewards, and other add-ons will automatically expire once the mobile number porting process is approved and activated.

To activate MNP, make sure to use a SMART/TNT 5G-Ready MNP SIM. This SIM has been designed specifically to help customers port in to Smart or TNT. This is the only SIM variant that will work for the MNP.

1. Insert your 5G-Ready Smart/TNT MNP SIM

   

2. You will receive this instruction via SMS:

   

3. Open your phone’s dialer, and dial *123#

4. Select “3. Activate MNP & Other Services”

5. Select “1. Mobile Number Portability”

6. For Postpaid, enter your Mobile Number and USC

7. For Prepaid, enter your Mobile Number, USC, then select the Brand that you’ve applied for

8. Type 1 to confirm your application

9. Wait for our SMS regarding successful porting

10. Restart your phone

For more detailed steps, click here.

In case you encountered an error during SIM activation, click here.

There is no limit to the number of times of applying for the MNP. However, you may only be allowed to apply again after 60 days from the last successful porting activation.

You will hear a beep before the call is connected to inform you that the number you are calling from your PLDT Landline has ported out from Smart or TNT to Globe, Dito, or other networks. Learn more.

Press play on this embedded video to hear the BEEP notification that will sound before your call is connected.

You may get in touch with your Relationship Manager or email Enterprise Support at enterprisesupport@smart.com.ph for information and endorsement on the MNP application process.