An Applicant who intends to transfer his/her existing mobile number through the MNP Service from the current mobile service provider to the Company shall submit an application (the “Porting Application”).to the Company for External Porting. Prior to submitting the Porting Application, the Applicant must have obtained a valid Unique Subscriber Code (“USC”), which is a 9-digit code issued by the Donor Provider for each mobile number to be ported. The Company may assist the Applicant in obtaining the USC from the Donor Provider. The Porting Application shall contain an authorization by the Applicant in favor of the Company that will allow the Company to exercise all acts necessary to fully accomplish and carry out the Porting Process to its completion such as, but not limited to (i) obtain any and all information, documents, and clearances regarding the Applicant’s account with the Donor Provider including any outstanding financial obligation and the reason/s for the rejection or disapproval of the Applicant’s Porting Application; and (ii) settle or pay, at the sole option and discretion of the Company, any outstanding financial obligation that the Applicant may have to the Donor Provider, as advised to the Company pursuant to Section 3(c)(iii) hereof. For the avoidance of doubt, the foregoing authorization in favor of the Company is intended solely to enable the Company to assist the Applicant and facilitate the Porting Process. It does not, in any way, guarantee approval of the Porting Application.
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Porting Applications may be made in person or through a duly authorized representative, who must be in possession of (i) a written authorization from the Applicant, and (ii) a valid identification card of the Applicant. The term “Applicant” when used subsequently in this term and conditions shall refer to the Applicant and/or his/her duly authorized representative.
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Upon receipt of the Porting Application, the USC and satisfactory completion by the Applicant (or his/her authorized representative) of all documentary requirements for the Porting Application, the Company will issue to the Applicant a temporary subscriber identification module (“SIM”) card, which can be used by the Applicant while waiting for the completion of the Porting Process.
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The Company shall immediately forward the Porting Application and the USC to the Donor Provider through the Mobile Number Portability Service Provider (“MNPSP”), and within 24 hours from receipt of the Porting Application, the Donor Provider shall notify the Company, through the MNPSP if the Porting Application is:
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approved, for which the Donor Provider shall issue a clearance for the mobile number to be ported;
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rejected, for which the Donor Provider shall provide the reasons for such rejection; or
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pending, where the Donor Provider has determined that the Applicant has a confirmed USC but has outstanding financial obligations to the Donor Provider.
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If the Applicant has outstanding financial obligations with the Donor Provider (as advised to the Company pursuant to Section 3(c)(iii) above), the Applicant has 3 working days to settle such outstanding financial obligations. The Company may, at its sole option and discretion, advance the payment of the Applicant’s outstanding financial obligation to the Donor Provider pursuant to the Applicant’s authorization given in the Porting Application; and in case such advance payment is made by the Company, the Company shall notify the Applicant thereof. Any amounts advanced by the Company to settle such outstanding financial obligation of the Applicant shall be paid by the Applicant within 5 days from receipt of the Company’s statement of account and no later than the first bill payable by the Applicant to the Company after completion of the Porting Process. Should the Company decide not to exercise its option to pay the outstanding financial obligation of the Applicant to the Donor Provider, the Applicant shall pay such outstanding financial obligation within 3 working days from receipt of notice to settle from the Donor Provider in order for the Porting Application to be approved by the Donor Provider; provided that if such financial obligation remains outstanding after such 3-working day period, then the Porting Application will be disapproved by the Donor Provider, and the Company will be unable to continue with the Porting Process. If the payment for the outstanding financial obligation is done through banks or bills payment centers, the confirmation of payment shall be received by the Donor Provider within 3 working days from date of payment. Where the Applicant’s outstanding financial obligation is paid in full within the prescribed period, the Donor Provider shall, through the MNPSP, immediately transmit clearance to the Company; otherwise, the Company shall be notified of non-payment.
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If the Porting Application is approved, the SMART SIM mobile number (that was issued by the Company for the Applicant’s temporary use while waiting for the completion of the Porting Process in accordance with Section 3(a)) shall be converted to the mobile number to be ported. If the Porting Application is disapproved, the Applicant may opt to continue with the new subscription with the Company using the SMART SIM mobile number, otherwise, the SMART SIM mobile number will be deactivated by the Company.
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The ported number shall be activated by the Company within 24 hours from the Company’s receipt of the clearance from the Donor Provider. Thus, the entire Porting Process shall be completed within 48 hours from the Company’s receipt of the Porting Application. The 48-hour period shall not include the time given to the Applicant under Section 3(c) to settle his/her outstanding financial obligations with the Donor Provider and the time spent by the Applicant to request the Donor Provider to effect the unlocking of his/her mobile phone. The Company shall not be liable for any delay arising from (i) the delay in the Applicant’s settlement of outstanding financial obligations under Section 3(c), or (ii) the delay in the performance by the Donor Provider of its obligations under the MNP Law including delays in the issuance of the clearance and unlocking of the Applicant’s mobile phone under Section 3(b).
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There will be a maximum of 4 hours service downtime from the time the mobile service plan with the Donor Provider is deactivated until the ported number under the new SMART mobile service plan is completely activated by the Company.
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Once the Porting Application is approved or should the Applicant opt to continue with the subscription with the Company if the Porting Application is disapproved, the Applicant shall be deemed a subscriber of the Company (“Subscriber”) and shall be bound by the Company’s terms and conditions. The Company shall issue the mobile device, if any, for the Applicant’s new mobile service plan with the Company. The Company reserves the right to impose charges related to the new mobile service plan, such as, but not limited to (i) monthly service fees, and (ii) SIM and/or device costs. The Company shall have a separate process for the approval of the new mobile service plan, which shall be completed within the 48-hour period for the completion of the Porting Process.
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The Applicant shall be liable for any and all transactions made with the Donor Provider while the Porting Process is being processed, such as, outgoing calls, texts, data usage, and other transactions, including roaming charges and charges due to fraud that were not determined or considered prior to the Donor Provider’s issuance of the clearance or completion of the Porting Process (the “Residual Financial Obligations”). The Subscriber will have 60 days from receipt of notice from the Company to settle any and all Residual Financial Obligations with the Donor Provider, failing which the Company shall terminate the mobile service plan and request the MNPSP to return of the mobile number to the Donor Provider. Thereafter, the Company ceases to be liable to the Applicant for any service. The Company may, at its sole option and discretion, advance the payment of the Residual Financial Obligations to the Donor Provider, subject to reimbursement by the Applicant in accordance with the Company’s credit policies.
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An Applicant may withdraw the Porting Application by informing the Company of such withdrawal before the transmission by the Donor Provider of any clearance or information on the Porting Application.
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