Direct Delivery still available. However, due to the Enhance Community Quarantine, there are some areas that are currently not serviceable. We apologize for any inconvenience this may cause you.
Yes, you can still purchase. However, delivery delays might be expected, and several areas will not be serviceable.
You will receive a call informing that your area is currently not serviceable. However, you may have an option to pick up the item to the nearest Wexpress Hub in your area or wait until the Enhance Quarantine has lifted.
Currently, below is the Smart Online Store delivery SLA
Metro Manila: 1-5 Business days
Luzon: 5-10 Business days
VizMin : 7-14 Business days
Yes, you may track your delivery via Wexpress Track and Trace. You may click the link below.
You just need to enter the Waybill Tracking number from the SMS sent after purchase.
Our courier partner only accommodate delivery during Weekdays.
If you are the customer who purchased the item, you may present your valid ID.
If you are the authorized representative, you need to present the LOA (Letter of Authorization), your valid ID and the valid ID of the customer.
Yes, we accommodate the change of delivery address request for prepaid. While for Postpaid new connect, validation and approval are needed.
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