System Update Advisory
We are updating our systems to better serve you. Now you can do more with your plan.
Register to any mobile data and multimedia add-ons that suit your mobile needs. Add-ons with 30 days subscription will automatically renew on your next billing period. If you don’t wish to enroll to auto-renew, simply text STOP [KEYWORD] to 9999.
Offers available that are charged to your consumable allocation:
There are five ways to register:
Initial registration to a postpaid add-on will be automatically pro-rated depending on your bill cut-off. You will only be charged the remaining days until your next billing period in which upon auto-renew, you will be credited the full inclusions with the full charge.
Registration and status inquiry are all sent to 9999. To monitor remaining credits for both plan inclusions and add-ons, simply text STATUS to 9999.
Yes, you will be notified through SMS upon full consumption of your credits. Also, you will be notified when your consumption balance is low.
Yes, you will receive a SMS notification 24 hours before your expiration, and at the moment of expiration of your registered add-on. This applies to short validity offers only (less than 30 days subscription).
All invalid scenarios (i.e redirected account, credit limit reached, invalid number, keyword, etc.) will trigger an SMS notification to the subscriber and existing charging rules shall apply.
Account and Billing Concerns
Your Smart Infinity billing statement contains important details about your account, the services you are using, and their corresponding charges. It also shows information you need to know to ensure continuous service so you can maximize your membership.
To help you better understand your bill, try viewing our VISUAL GUIDE.
To apply for a Smart Postpaid or Infinity account, you will need the following documents:
Note: Other documentary requirements may be requested based on the credit evaluation.
View a detailed list of QUALIFIED DOCUMENTS .
Subscribers may request for temporary disconnection when travelling abroad, in case of mobile phone loss/theft or due to financial reasons. In the event that you need to temporarily disconnect your Smart Postpaid or Infinity line, please visit any Smart Store and prepare the following:
If you will be requesting through a representative, please include the following:
Smart Postpaid and Infinity subscribers will be charged for the following transactions while roaming outside the country:
To help you understand roaming better, view our INTERNATIONAL ROAMING GUIDE.
To request for change of ownership, both existing and new subscriber should visit the Smart Store with the following:
1. INDIVIDUAL SUBSCRIBER TO INDIVIDUAL SUBSCRIBER
Plus: Passport and Airline Ticket (if previous owner will be traveling out; and Signed letter from the company HR department that employee is already resigned from the company.
Plus: Death Certificate (if previous owner is deceased); and Special Power of Attorney document (if previous owner is not available)
2. INDIVIDUAL SUBSCRIBER TO CORPORATE
Plus: Passport and Airline Ticket (if previous owner will be traveling out); and Signed letter from the company HR department that employee is already resigned from the company.
Plus: Death Certificate (if previous owner is deceased)
3. CORPORATE TO INDIVIDUAL SUBSCRIBER
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