Smart SIM Registration

INSIDE THIS SECTION

SIM REGISTRATION TERMS AND CONDITIONS

The following Terms and Conditions (“Terms”) shall apply to the Subscriber Identity Module Registration Service (“SIM Registration Service”) that will be provided by Smart Communications, Inc. (“SMART” or the “Company”) in accordance with Republic Act No. 11934 otherwise known as the “Subscriber Identity Module ‘SIM’ Registration Act” (hereafter, the “SIM Registration Act”) and its Implementing Rules and Regulations set out in NTC Memorandum Circular No. 001-12-2022 (the “SRA IRR”).

  1. DEFINITION OF TERMS:
    1. Application refers to a Subscriber’s application to be registered under the SIM Registration Act and the SRA IRR.
    2. Automatic Deactivation refers to the automated process of rendering a SIM incapable of being used for outgoing and incoming calls, internet access, or sending and receiving messages, upon the expiration of the period for registration under the SIM Registration Act and the SRA IRR.
    3. Deactivated refers to the condition or status of a SIM rendering it incapable of being used for outgoing and incoming calls, internet access, or sending and receiving messages, except for exclusively enabling and informing such SIM to be registered.
    4. Foreign Subscriber refers to a Subscriber who is a foreign national.
    5. Local Subscriber refers to a Subscriber who is a Philippine national.
    6. Subscriber refers to any individual who purchases or obtains a SIM from SMART, its agents, resellers or any other entity and who falls in either of these categories:
      1. New Subscriber refers to either a Postpaid Subscriber or Prepaid Subscriber who purchases or obtains the SIM after the SIM Registration Act Effective Date; or
      2. Existing Subscriber refers to either a Postpaid Subscriber or Prepaid Subscriber who purchases or obtains the SIM prior to the SIM Registration Act Effective Date.
    7. Persons of Concern refers to refugees, asylum seekers, stateless persons, stateless applicants, and populations at risk of statelessness as defined and covered under the 1951 Convention relating to the Status of Refugees and its 1967 Protocol, and the 1954 Convention Relating to the Status of Stateless Persons and the 1961 Convention on the Reduction of Statelessness.
    8. Postpaid Subscription refers to the subscription wherein service is provided by virtue of a subscription of services under a contract provided by the Company, and pursuant to which, the Subscriber thereof (a “Postpaid Subscriber”) is billed at the end of the monthly billing cycle according to the use of the mobile service.
    9. Prepaid Subscription refers to the subscription wherein credit is purchased in advance of service use, and the Subscriber thereof is a “Prepaid Subscriber”. The purchased credit is used to pay for mobile phone services at the point the service is accessed or consumed. If there is no available credit, then access to the requested service is denied.
    10. SIM refers to the Subscriber Identity Module, which is an embedded circuit that securely stores International Mobile Subscriber Identity and related keys, or an electronic equivalent thereof, including e-SIMs and other variations thereof or SIMs intended for data-only or used for fixed wireless broadband modem and/or wireless local loop, machine-to-machine service and/or Internet of Things, each of which are used to identify and authenticate Subscribers on mobile devices, such as mobile phones and computers, and other electronic devices.
    11. SIM Registration refers to the process by which (1) new and existing Subscribers (the “Applicant”), as the case may be, will register a SIM, acquired either through (i) the Company or (ii) through the Company’s array of registered dealers and resellers within the Philippines or selected international communities, through the provided channels, to activate or continue their use of SIM services; and (2) SMART will verify or confirm the data and information provided.
    12. SIM Registration Act Effective Date means 27 December 2022.

  2. SIM REGISTRATION
    1. The Company shall provide the SIM Registration service free-of-charge to all of the Company’s Subscribers.
    2. All New Subscribers shall, consistent with their obligation under the SIM Registration Act, be required to register their SIMs with the Company as a pre-requisite to the activation thereof. For Prepaid Subscribers, the SIM shall be sold in a Deactivated state and shall only be activated after the Subscriber completes the process of SIM Registration following Clause 2(d) below. For Postpaid Subscribers, registration shall be accomplished through assisted channels prior to the issuance of the SIM and the activation thereof.
    3. (1) All Existing Subscribers with Prepaid Subscriptions shall register their SIM on or before one hundred eighty (180) days from the SIM Registration Act Effective Date or any extension of this period as may be approved by the Department of Information and Communications Technology (the “Registration Period”). Failure to do so shall result in the Automatic Deactivation of the SIM. The Deactivated SIM may only be reactivated upon successful completion of the SIM Registration process not later than five (5) days after such Automatic Deactivation.
      (2) Existing Subscribers with Postpaid Subscriptions shall be deemed registered, upon confirmation via SMS by such Postpaid Subscribers that the data and information previously provided to the Company (the “Information”) remains true and accurate. The Existing Subscriber with Postpaid Subscription shall receive an SMS requesting for confirmation of accuracy of the Information. The Existing Subscriber (who is a Postpaid Subscriber) shall respond YES to the SMS to confirm his/her data, within the Registration Period. The SMS likewise indicates that should the Subscriber wish to change and/or update any of his/her personal information, he/she may call the Customer Care hotline (*888) or visit the nearest SMART store. For those who confirm, the confirmation allows and enables SMART to register the SIM using the full name, date of birth, sex, address and proof of identification of such Existing Subscriber (who is a Postpaid Subscriber) that is already on record. Failure to provide the required confirmation within the Registration Period shall result in Automatic Deactivation of the SIM held by an Existing Subscriber (who is a Postpaid Subscriber). The Deactivated SIM may only be reactivated upon successful completion of the SIM Registration process not later than five (5) days after such Automatic Deactivation. Should the Existing Subscriber still fail to provide the confirmation needed to reactivate the SIM, the subscription shall be terminated and pre-termination fees shall be imposed if applicable.
    4. SIM Registration for Prepaid Subscribers (whether a New Subscriber or an Existing Subscriber) shall be accomplished either through (i) the Company’s designated online portal (“SIM Registration Portal”) accessible via the following link https://smart.com.ph/simreg or https://simreg.smart.com.ph, or (ii) through assisted channels via SMART retail stores located nationwide.
    5. A minor, or a Subscriber who is less than eighteen (18) years of age at the time of registration, may not register the SIM in his/her own name. The registration of a SIM used by a minor shall be done by the minor’s parent or guardian under said parent’s or guardian’s name.

  3. REGISTRATION FOR POSTPAID SUBSCRIBERS
    1. Existing Subscribers, shall be deemed registered, upon confirmation via SMS that the Information remains true and accurate. The Existing Subscriber with Postpaid Subscription shall receive an SMS requesting for confirmation of the Information. The Subscriber shall respond YES to confirm, within the Registration Period. By confirming, the Subscriber allows SMART to register the SIM using the full name, date of birth, sex, address and proof of identification that is already on record. Should the Subscriber wish to change and/or update any of his/her personal information, he/she may call the Customer Care hotline (*888) or visit the nearest SMART store. Failure to provide the required confirmation within the Registration Period shall subject the Existing Subscriber’s SIM to Automatic Deactivation. The Deactivated SIM may only be reactivated upon successful completion of the SIM Registration process not later than five (5) days after such Automatic Deactivation. Should the Existing Subscriber still fail to provide the confirmation needed to reactivate the SIM, the subscription shall be terminated and pre-termination fees shall be imposed if applicable.
    2. For New Subscribers, the application for SIM Registration shall be done simultaneously with the application for a Postpaid Subscription. Upon submission of the required information and documents, the Company shall facilitate and assist the New Subscriber in completing the registration and issuance of the activated SIM. Should further information or documents be required, the Company shall notify the Subscriber.

  4. REGISTRATION REQUIREMENTS FOR PREPAID SUBSCRIBERS (Whether a NEW SUBSCRIBER OR EXISTING SUBSCRIBER)
    1. For Local Subscribers, a registration form must be accomplished and submitted electronically through the SIM Registration Portal containing the following information:
      1. Full Name;
      2. Date of Birth;
      3. Complete Address;
      4. Sex;
      5. Assigned Mobile Number and SIM Serial Number;
      6. Type of ID Presented;
      7. ID Number; and
      8. Alternative Contact Number or Email Address (optional) – the Company shall use this information to contact the Applicant should there be any concerns on the Applicant’s registration application.

      Local Subscribers shall likewise submit at least one (1) valid government-issued identification (ID) card, such as, but not limted to the following:

      1. Passport;
      2. Philippine Identification System ID, or the Philippine Identification Card;
      3. Social Security System (SSS) ID;
      4. Government Service Insurance System (GSIS) e-Card;
      5. Driver's License;
      6. National Bureau of Investigation (NBI) Clearance;
      7. Police Clearance;
      8. Firearms' License to Own and Possess ID;
      9. Professional Regulation Commission (PRC) ID;
      10. Integrated Bar of the Philippines ID;
      11. Overseas Workers Welfare Administration (OWWA) ID;
      12. Bureau of Internal Revenue (BIR) ID;
      13. Voter's ID;
      14. Senior Citizen's Card;
      15. Unified Multi-purpose Identification (UMID) Card;
      16. Person with Disabilities (PWD) Card; or
      17. Other valid government-issued ID with photo.

    2. For Foreign Subscribers, a registration form must be accomplished and submitted electronically through the SIM Registration Portal containing the following information:
      1. Full Name;
      2. Nationality;
      3. Passport Number;
      4. Address in the Philippines;
      5. Alternative Contact Number or Email Address
      6. The additional information and documents set out below, depending on the visa type held by the foreign national.

      For foreign nationals visiting as tourists under Section 9(2) of Commonwealth Act No. 613, as amended (“Tourist Visa”), the following documents must be submitted in support of the application:

      1. Passport;
      2. Proof of Address in the Philippines;
      3. Return Ticket to own country of the tourist, or any other ticket showing the date and time of departure from the Philippines.

      For foreign nationals holding other types of visas, the following documents must be submitted in support of the application:

      1. Passport;
      2. Proof of Address in the Philippines;
      3. Alien Certificate of Registration Identification Card of ACRI-Card issued by the Bureau of Immigration (BI);
      4. Alien Employment Permit issued by the Department of Labor and Employment (DOLE);
      5. School registration and ID for students;
      6. For Persons of Concern, the type of travel or admission document validly issued by the Department of Justice; and/or
      7. Other pertinent documents, whichever is applicable.

      SIMs that are registered by foreign nationals holding a Tourist Visa, shall only be valid temporarily for thirty (30) days, and shall be subject to Automatic Deactivation thereafter. The Subscriber may request for an extension of the validity of the SIM prior to its expiration through the Company’s assisted channels, provided the said foreign national submits an approved visa extension.

      Foreign nationals with other types of visas can acquire a SIM without the thirty (30) day temporary validity period.


  5. SIM REGISTRATION APPLICATION AND CONFIRMATION OF REGISTRATION
    1. Upon receipt of the Application, the Company shall review the submitted documents and upon completion of the verification process through Optical Character Recognition (OCR) or through Smart’s manual validation tool, immediately notify the Applicant (on the same day of receipt of the Application) if the SIM Registration Application is:
      1. Locked for Review, for which the Subscriber must await an SMS detailing updates on the status of the review of the Application.
      2. Approved, for which the Subscriber shall receive an SMS detailing the successful registration of the SIM card. Existing Subscribers will not experience interruption in their service during the Registration Period.
      3. Returned, for which the Subscriber is informed via SMS the reason for the rejection of the Application
        1. For New Subscribers, the SIM will remain deactivated;
        2. For Existing subscribers, the Subscriber shall be required to submit additional documents or information, as the case may be, and must do so within the Registration Period. Failure to comply shall result in the Automatic Deactivation of the SIM.

  6. POST- SIM REGISTRATION OBLIGATIONS OF SUBSCRIBER
    1. In case of any change in the information of the Subscriber (as uploaded in the SIM register), loss or theft of the SIM, defect in the SIM or any request for activation/deactivation, for whatever reason, the Subscriber shall immediately inform the Company through available assisted channels as shown in the Company’s website, of such fact, and giving such information as may be required by the Company relative thereto (the “Report”). For profile verification, the Subscriber shall likewise submit at least one (1) valid government-issued identification (ID) card. Any such changes shall be made to the Subscriber’s information in the SIM register within the period prescribed by the SIM Registration Act.
    2. In case of death of the Subscriber, such fact shall be immediately reported to the Company by the immediate family, relatives or guardian of the Subscriber through available assisted channels as shown in the Company’s website and the Company shall deactivate the SIM within twenty four (24) hours from the Report.
    3. In case of loss or theft of the SIM, the Company shall immediately effect the barring of the SIM after Subscriber verification. The SIM will be permanently deactivated upon issuance of a new SIM to the Subscriber or within twenty four (24) hours from the Report. The replacement SIM, in cases of reported loss or theft of the original SIM, shall be issued upon presentation of supporting documents.
    4. In case of defect in the SIM or any request for deactivation, for whatever reason, the Company shall deactivate the SIM within twenty four (24) hours from receipt of the Report.
    5. Prior to any transfer of a registered SIM, the Subscriber shall report the same to the Company through any SMART retail stores, social media channels, by e-mail UXTeam@smart.com.ph and confirmation of the transferee as new Subscriber shall be subject to compliance by the transferee with SMART’s requirements for such transfers including compliance with the registration requirements under these Terms.
    6. A Subscriber undertakes not to sell or transfer registered SIMs without complying with the registration requirements under the SIM Registration Act and the SRA IRR.
    7. The Subscriber shall hold SMART and/or any of its directors, officers or employees free and harmless from any demands, suits, or claims (i) resulting from any delay in the performance or non-performance by the Company of its obligations under the SIM Registration Act, including the activation or reactivation of Prepaid and Postpaid SIMs where the delay or non-performance resulted from an act or omission by the Subscriber that prevented the Company from promptly performing its obligations, or (ii) a Deactivation of the Subscriber’s SIM through the Subscriber’s fault, error, negligence or inaction.
    8. The Applicant shall be liable for any and all transactions made and services availed using the SIM during and after the SIM Registration. Transactions ranging from calls, texts, data, usage, to availing of VAS services of the Company shall be under the full responsibility of the Applicant. The Applicant shall also be liable to comply with end-user obligations under the SIM Registration Act and SRA IRR.
    9. Transactions resulting to fraud or SIM usage for fraudulent texts or calls will, after due investigation, entail penalties under applicable laws and regulations and be subjected to the proper observance of the Company policies relevant to such transactions including the right of the Company to deactivate the SIM, temporarily or permanently.

  7. REPRESENTATION AND WARRANTY
  8. The Subscriber/Applicant represents and warrants to the Company that any and all information provided to the Company, shall be true and correct, as of the date such information is furnished, in all material respects and does not omit to state any material fact necessary to make the statements contained therein not misleading. Furthermore, the Subscriber represents and warrants that he/she shall update his or her information with the Company immediately upon change of any details thereof.

  9. MISCELLANEOUS TERMS
    1. These Terms shall be governed and construed in accordance with Philippine laws. Complaints against the Company regarding the SIM Registration Service should be brought to the attention of the Company’s Customer Care Department. Any unresolved complaints or disputes shall be brought exclusively in the proper courts of Makati City, Philippines.
    2. If the Applicant provides false or fictitious information or has used fictitious identities or fraudulent identification documents to register a SIM, the Company will report these acts to the appropriate government authority. Such Applicant providing false or fictitious information or using a fictitious identity or fraudulent identification documents to register a SIM may suffer the penalty of imprisonment ranging from six (6) months to two (2) years, or a fine of not less than One hundred thousand pesos (P100,000.00) but not more than Three hundred thousand pesos (P300,000.00), or both, to be imposed by the government. The government may also impose other penalties on the Applicant for other acts that are punishable under the SIM Registration Law and the SRA IRR.
    3. These Terms shall primarily govern individual Subscribers in respect of SIM registration, except when otherwise provided herein. Separate terms and conditions shall apply for corporate clients, dealers, and retailers and other terms and conditions provided in the Company’s website, where applicable, also separately apply to the Subscriber.
    4. The Applicant/Subscriber shall hold SMART and/or any of its directors, officers or employees free and harmless from any demands, suits, or claims and shall indemnify the Company against all such liabilities, losses, damages, costs, charges, expenses (including legal costs) incurred by or brought against the Company arising directly or indirectly out of or in connection with any breach by the Applicant/Subscriber of his/her obligations hereunder.
    5. The Company reserves the right at its absolute discretion to modify, delete, or add to any of the terms and conditions of the SIM Registration Service at any time.