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PLDT, Smart urge customers to make use of digital channels amid heightened restrictions

by Smart Communications | Jan 07, 2022
Following tightened restrictions due to the rising cases of COVID-19 due to the Omicron variant, PLDT and its wireless unit Smart Communications, Inc. (Smart) urge their customers to transact using the group’s available digital channels. This as the government puts more cities and provinces outside Metro Manila and in the Visayas under Alert Level 3.

“Our customers and employees’ safety are our priority. Customers can reach us via our virtual booking sites, social media accounts, websites, and hotlines. The frontliner teams are ready to serve,” said Alex O. Caeg, Senior Vice President and Head of Consumer Sales Group at PLDT and Smart.

Customers may apply for new accounts online at pldthome.com. They can also check the status of their application via the tracker (https://bit.ly/pldttracker) and learn how-tos via the FAQ (bit.ly/pldtsupport) page.

For billing concerns, PLDT customers can text PLDTHOMEBILL and send to 0970 0000 171 or check their bills at my.pldthome.com. Smart postpaid subscribers can also manage their accounts via the GigaLife App or through my.smart.com.ph.

Smart customers can also download and use the GigaLife App to purchase load for their prepaid phones and other services.

PLDT and Smart customers can pay their bills online. They can check out https://pldthome.com/paymentcenters and https://smart.com.ph/paymentcenters/ for options.

Customers are highly encouraged to book virtual appointments for their online transactions. Appointments can be booked through the following links:   

PLDT Virtual Appointment Scheduler: bit.ly/pldtssc
Smart Virtual Appointment Scheduler: https://smrt.ph/bookanapp
They can also inquire via verified official social media channels of PLDT and Smart, and via Google My Business. For the full list of hotlines and digital channels, visit https://pldthome.com/contact or https://smart.com.ph/help/contact-support.

“We are one with the nation in its fight against the spread of the virus. Our people on the ground are ready to assist our customers in these trying times,” said Jonston Ong, Vice President and Head of Retail Operations.

For subscribers who prefer to visit the PLDT and Smart mall-based stores and non-mall-based hubs in areas under Alert Level 3, we remain open to cater to their needs following regular operating hours while strictly adhering to the customer capacity and guidelines set by the government.  

Store frontliners are also fully vaccinated. They are also equipped with personal protective equipment to help prevent the spread of the virus. Aside from the regular sanitation procedures, each store also undergoes a weekly disinfection using hospital-grade technology. All stores are also equipped with safety shields, QR codes, and no-touch services.


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