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PLDT, Smart enable Davao City’s Covid-19 Hotline

by Smart Communications | Oct 15, 2021
PLDT, Smart enable Davao City’s Covid-19 Hotline

At the Davao City Operations Center (OpCen) Public Hotline, three teams of 15 people work on alternate shifts of seven to 10 days to serve the communities’ needs towards combatting COVID-19.  The OpCen usually receives calls on teleconsultations, triaging of patients, contact tracing, swabbing, and inquiries on city’s Executive Orders, among others.  One enabling technology remains a constant, noted OpCen Head Shianne M. Marco:  seamless and reliable connectivity by PLDT and Smart.
“Once we receive the endorsement of Covid-19 patients [who are due for transfer], our caller will then call each patient for triaging and to assess their willingness to be connected to our volunteer CPAT doctors. For this referral, we use the 3-way call system to connect the patient to the doctor,” Marco said.

PLDT, Smart enable Davao City’s Covid-19 Hotline
A huge part of the City Government of Davao’s effort to combat Covid-19 is its communication and response initiatives through the Davao City OpCen Public Hotline.  With PLDT and Smart as the city's partner for the OpCen, Marco says the flow of their daily operations has been seamless. 
“All our callers can attest to the reliability of PLDT and Smart services. We are very grateful to PLDT and Smart for their unending support to Davao City.  Their support plays a huge part in the Covid-19 response of the LGU,” he said.
One of the center's major tasks is the management and operation of the city’s Telemedicine service, where it partners with a group of private medical doctors in the city for the Care for Patient Awaiting Transfer Project. This project aims to assess and monitor Covid-19 patients who are still at home and awaiting to be transferred to their assigned isolation facilities.

PLDT, Smart enable Davao City’s Covid-19 Hotline
For the center to operate effectively and respond actively to all Covid-19-related concerns of Dabawenyos, it requires reliable communication support. 
To power the city’s OpCen, PLDT and Smart have activated the teleconferencing feature in 10 mobile prepaid numbers which are used as hotline numbers and provisioned internet connectivity at the command center.  The teleconferencing service allows for a three-way call involving the OpCen personnel, the client or patient, and the medical professional. 
“In PLDT and Smart, we are committed to helping the communities where we operate. In line with our campaign “Live Smarter for a Better world,” we continuously endeavor to provide Filipinos better access to telecommunications services. One of our objectives is to engage in community partnership programs that inspire positive and lasting change,” said Jonathan dela Cruz,  AVP for Smart Customer Development-Mindanao Cluster.

PLDT, Smart enable Davao City’s Covid-19 Hotline
As the center of communications, the OpCen coordinates seven sub-clusters namely Swabbing sub-cluster; Contact Tracing; Rapid Action Team; Patient Monitoring and Evaluation; Data Management; Security and Enforcement; and Management of the Dead and Missing. 
PLDT and Smart’s initiatives to provide connectivity for all, particularly to assist in the needs of communities, is aligned with the companies' long-standing commitment to help the Philippines attain the UN’s Sustainable Development Goals, particularly SDG #9: Industry, Innovation, and Infrastructure. These initiatives also underscore PLDT’s focus program on sustainability of connecting everyone, everywhere.


  • Better World
  • Davao City
  • COVID-19
  • Smart LTE Nation

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