Full News

  • Corporate

Smart delivers the Philippines' best-rated broadband, says global benchmarking firm umlaut

by Smart Communications | Oct 11, 2021
With Mobile Number Portability (MNP) now available, more customers are making the Smart move to enjoy better mobile service without having to change their number. 

These new customers stand to benefit from Smart’s best-rated mobile internet service, which recently clinched the top award from international internet testing organization umlaut. 
Smart won the ‘Best in Test’ award by the global benchmarking company, which also cited Smart for having the best-rated broadband coverage, user download experience and latency experience, putting Smart in the best position to deliver superior network services.  

Smart delivers the Philippines' best-rated broadband, says global benchmarking firm umlaut
"This citation not only reinforces Smart’s superiority in 5G and LTE network performance, but further affirms our relentless push to provide world-class connectivity.  This is a win for all Filipinos because with MNP at hand, everyone can now make the Smart move, and gain access to the country’s fastest and most reliable network, without having to change mobile numbers," said Alfredo S. Panlilio, PLDT Inc. and Smart Communications President and CEO. 
Germany-based umlaut said Smart posted an overall score of 777 out of a maximum of 1,000 points in umlaut’s benchmarking survey. This score includes Smart’s performance in terms of broadband coverage, download speed, and latency, which refers to the time it takes for data to make a round trip through the network. 
For their extensive analysis, umlaut tested and measured 722 million samples from 871,000 users over 6 months between April and September this year. 
“Congratulations to Smart for being awarded as the best network in the Philippines, winning in all categories," said umlaut CEO Hakan Ekmen, adding that with mobile number portability now available, more customers stand to benefit from the great experience on Smart's network. 
"These awards continue to inspire us to constantly improve and deliver the best network. The work does not stop for us, as we strive to provide superior network experience to more Filipinos, especially to our new Smart subscribers who have joined us via MNP--connecting them with loved ones, powering their work and study from home setups and enabling their livelihoods," said Mario G. Tamayo, Head of Technology at PLDT and Smart.
According to umlaut's mobile wireless benchmark trend, Smart has consistently led by a large margin over its competitor, with customer experience being a key measure in the testing. 
In 2019 and 2020, Smart was also given the “Best in Test award” and was cited for having the best and widest 4G/LTE coverage, and fastest upload and download speeds. Last year, in conferring the "Best in Test" award alongside other citations, umlaut noted Smart's superior and progressively improving network even with the impact of COVID-19, unlike its competitor. 
umlaut also cited Smart for consistently showing higher throughput rates than its competitor, and for providing the best network performance during the 30th Southeast Asian Games in December 2019. 
umlaut covers more than 200 mobile networks in more than 120 countries worldwide. 


  • network awards
  • umlaut
  • MNP
  • Smart 5G
  • Smart LTE Nation

For media inquiries, contact:

Group Corporate Communications, Smart Communications, Inc.
8F Smart Tower 6799 Ayala Avenue, Makati City, Philippines