Smart IVR

In September 2013 the GSM Association (GSMA) inked a country-level agreement with the Department of Education (DepEd), the Technical Education and Skills Development Authority (TESDA) and mobile operators including Smart and Sun to help support the Abot Alam initiative of achieving zero Out of School Youth (OSY) in the country by developing mobile Education (mEducation) solutions. 

For its part Smart worked closely with DepEd’s Alternative Learning System (ALS) on an Interactive Voice Response (IVR) service for ALS learners. The goal of the service is to provide the learners another channel by which to access the learning modules. By simply calling a number, learners can access a menu of interactive learning materials and listen to the modules anytime and anywhere they are using any mobile phone.

Smart’s IVR service is ideal for delivering “bite-size” content to target publics via voice versus via data or SMS. Callers simply dial a number and listen to pre-recorded voice prompts or information.

To know how Smart’s IVR service can work for you, send us a message by clicking here