Contact Support

Contact Customer Support

Search support topics

If you're looking for support for any SMART product or service, try searching for answers below:

Call us

Starting June 1, 2014, the landline hotline number for Smart Bro Plug It, Pocket Wifi, Bro SIM and Share It, will be 888-1111.

Service Toll free via SMART SIM Via Hotline
Smart Postpaid / Smart Prepaid / Talk ‘N Text *888 (02) 888-1111
Smart Infinity *800  (02) 848-8806

Smart Mobile Broadband

(Plug-It, Share-It, Pocket WiFi, Bro SIM)


(02) 888-1111

Smart Money 15177 (02) 845-7777 or 1-800-1-888-5648
Smart Load Retailers *333 (02) 845-7733
Smart Load Dealers *7744 (02) 845-7744
Smart Padala *7788 (02) 845-7788 or 1-800-10-8457788
Smart Bro Enterprise *177 177

Toll-free charging is not applicable during international roaming.

Email us

  • For SMART and Smart Bro subscribers, register and log-in to My Smart to avail of customer care services online.
  • For non-SMART subscribers, please submit a help ticket.
  • For Enterprise Clients, email our Corporate Business Group for Smart Postpaid and for Smart Bro.

Follow us @ Twitter

Follow and message @Smartcares for inquiries and concerns.

Visit us

  • Locate a SMART Store near you.
  • Drop by JUMP Center (located at SM Megamall and SM Cebu) to experience the latest technology and gadgets.