Easily manage your account online
Log-on and register your account via Web Connect so you can view your Smart Bro, Buddy or Smart Gold account all with one channel.
Unsubscribing to SMS-VAS (Value Added Services) subscriptions
To terminate your subscriptions to services received via SMS such as weekly tips, ringtones or pther content, key in Check and send it to the access number that regularly sends the information to you (Example: Type Check and send to 288 ).
- You will receive a notification indicating all the services you are subscribed to.
- Follow the instructions on how to cancel the service. (CHECK service is not available for 386 and 283 access codes)
- For other access codes, send STOP ALERTS to 211 .
Chat with a SMART live agent while abroad!
Are you a SMART postpaid subscriber traveling overseas? You can connect to SMART Customer Care online anywhere you are in the world, any hour of the day.
Simply log-on and register your postpaid account in Web Connect and access our free Web Chat facility to inquire about the following:
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Postpaid Account Balance, Payment Posting/Date, Lifting from Redirection
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Basic Postpaid Aftersales Requirements (ie. POI, MAAR, LOR, etc)
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Product, New Promos, Rates (Charging) and Services
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Unit/Handset (i.e. Unit Navigation/Configuration, including Complaints)
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Coverage (International Roaming Partners)
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Service Issues (Call Connectivity/Quality, SMS sending, Signal Strength, etc.)
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International Data Services (Charging/Coverage/Partners/Use/Configuration)
