SMART BRO Enterprise Edition is a sound alternative to DSL enabling businesses to boost productivity while keeping costs in check. The service is designed to meet the increasing demand of companies for a dependable Internet service that can support bandwidth-intensive, business-critical multi-media applications, either as their main or primary Internet circuit or as a back-up facility to their existing “wired” links.
The looped and meshed technology ensures that no base station will be isolated from the rest of the network.
With SMART and PLDT’s combined extensive digital fiber-optic backbone infrastructure and nationwidest Base Transceiver Station (BTS) coverage, SMART BRO Enterprise Edition can be deployed in over 200 cities and municipalities and can even serve the remotest regions of the country.
SMART BRO Enterprise Edition provides multi-transit connections to the Internet. Bandwidth is guaranteed not just in our network but also up to the global Internet (USA and Asia Pacific peering partners). Customers are assured of a quality, low-latency packet delivery service to the US, Asia and Europe.
SMART BRO Enterprise Edition broadband network utilizes comprehensive security measures, including a licensed frequency band and a leveled digital encryption standard technology, which encrypts and transmits data packets over the network in varying time frames.
The Subscriber Module (SM) encryption and routed system architecture ensures that data is delivered directly to its appropriate recipient.
SMART BRO Enterprise Edition provides round-the-clock Customer Support through its Network Operations Center (NOC), which monitors all vital parameters of the network.
Field support engineers are likewise available on a 24x7 basis, to ensure that service outages are immediately resolved and kept at a minimal.
SMART BRO Enterprise Edition offers LAN-to-Internet fixed wireless broadband connectivity, targeted to SMEs and to large corporations with remote and/or multiple offices or branches.
There are two (2) major components of a SMART BRO Enterprise Edition: the antenna, which may be indoor or outdoor-mounted, and the subscriber unit.
SMART BRO Enterprise Edition offers businesses with (1) higher bandwidth wireless Internet access or Internet VPN, giving companies/organizations more speed & access options, (2) value added services – emails and static IP addresses, and (3) industry leading service levels.
1. What broadband technology is SMART Bro Enterprise using?
SMART Bro Enterprise utilizes a fixed wireless technology that uses exclusive digital frequencies to provide secure two-way, high- speed Internet access and data connections to Enterprises.
This technology operates very similarly to a mobile cellular phone network with the major difference being the higher bandwidths and the fixed antennas (as opposed to a mobile phone) used at subscriber locations.
Users with a "near line of sight" (N-LOS) to the SMART cell site should be able to get direct access. Near line of sight does not mean one need to see the cell site itself, but rather that the signals can find a path between your location and the cell site.
Additionally, SMART Bro Enterprise’s broadband technology has a unique advantage over other broadband solutions in that your SMART Bro Enterprise service can “burst” to higher speeds as the need arises.
2. What benefits does SMART Bro Enterprise’s technology offer?
SMART Bro Enterprise offers high-speed data and Internet access services that provide:
- Quick and easy deployment: Wireless connection can be installed in one week.
- Simple implementation and maintenance
- High scalability to meet future Enterprise growth requirements
In addition: SMART Bro Enterprise’s service has broad geographic reach, with centrally-located towers that can serve large geographic areas, thus can efficiently serve cities and more geographically dispersed markets; and SMART Bro Enterprise uses longer frequency wavelengths that are more power-efficient and less susceptible to bad weather than the shorter wavelengths used by other wireless solutions.
3. Are there other factors, which can affect my Internet connection? Why is it that sometimes my connection seems slower than it should be?
There are a number of other factors that can affect your Internet connection. No matter how fast your connection to the Internet, speeds on the Internet itself can affect download performance.
External factors that affect download speed include the performance of the server hosting the website requested, the bandwidth of the connection between the website's server and the Internet, Internet traffic patterns, router latency and backbone usage.
FTP file transfers will be received at higher speeds than HTML web pages. Certain times of day tend to have higher Internet traffic than others. Components in user's PCs may also impose certain speed limitations.
4. How different is your Internet Access service from my dial-up facility?
SMART prides itself on the broadband technology that offers high-speed data transmission and “always on” technology.
Because of the speed and bandwidth your Internet access can achieve, you are assured of greater productivity. With the “always on” policy, you have no worries about getting “bumped off” or being disconnected from your access.
No need to dial up whenever you need to access the World Wide Web and no more busy signals from your ISP’s.
5. Can I use the SMART BRO Enterprise Edition service on more than one computer for a LAN connection?
SMART BRO Enterprise Edition can be installed in more than one computer and can in fact support a LAN connection.
Each LAN should have one subscriber unit to connect to the antenna but there is no limit to the number of users who share a Subscriber unit provided they are part of one LAN.
6. How reliable is the service?
The network is backed-up by virtually uninterruptible power supplies and generators. Should an interference problem arise, our agile radio transmitters automatically switch to a clear channel without a service interruption.
The radio circuit is engineered to provide generous margins against signal disturbances or stray interference. Should a transmitter at a base station fail, a backup transmitter will automatically take over to maintain uninterrupted service.
With regard to the effect of bad weather conditions, the SMART Bro Enterprise service is impervious to inclement weather as it operates on frequencies that are virtually unaffected by such.
7. How secure is the service?
SMART has taken steps to increase the transmission security surrounding our customers’ use and enjoyment of the Internet, both for high-speed Web access and Private Networks.
In particular, SMART Private Networks are characterized by a high level of security, which make them virtually impossible to hack into and their transmissions difficult to intercept. Each unit has an authentication scheme that guards your network from any unauthorized access and only accepts data from the same network.
When sending data, encryption takes place and may only be rationalized and decoded by other authorized subscriber units in the network receiving the information. The subscriber units change frequencies on a per transmission basis, making reception of a specific traffic stream very difficult.
Next, the "switched-packet” architecture of the SMART network ensures that data is only delivered to the subscriber unit to which they are specifically addressed. Many other cable-type modems employ a "bridged” architecture, and will pass and accept all packets.
Note: At any point, the client has the option to get 3rd party security packages such as firewalls, access control devices, additional encryption, and the like.
8. How long do I wait from the time I order until the service is installed?
While most other broadband providers can take anywhere from one to six (6) months to serve you, with SMART Bro Enterprise, you are assured of installation within seven to ten working days from application approval.
Simply ensure that all required documents and payments are forwarded to SMART to avoid possible delays.
9. What does the service equipment look like?
There are two (2) major components of a SMART BRO Enterprise Edition connection: the antenna, which may be indoor or outdoor-mounted, and the subscriber unit.
The antenna should be appropriately located with “near line of sight” from the nearest cell site. Typically, the roof of your office building or an office window is the best location.
10. What are the physical requirements needed for the service?
First SMART will schedule a primary site visit to ensure that your location has proper line of sight to SMART’s cell sites. Arrangements may have to be made to allow the engineer to evaluate where access may be established i.e. the roof or the window.
Once proper line of sight is assured, SMART will set up a convenient time to return to your location and install the service. This appointment generally takes between three to four hours. The installer will place an antenna in the agreed site, either at an indoor window location or on the outside of your location (usually on the roof) and run cable to the location of your computer or LAN.
The installer will also set up a special indoor subscriber unit that connects to the Ethernet port. We request your assistance in ensuring the antenna conforms to local building standards.
11. Where is the service available?
The service is available in all key cities nationwide and potential local areas that has SMART network coverage.
Still, SMART has to determine if there is a Line Of Sight (LOS) in your area for you to totally have an installed and active internet connection.
12. Is there an installation fee for the SMART Bro Enterprise Service?
For the SMART Bro Enterprise Corporate Individual Package, the one-time Application/Registration Fee of PHP 1,000 is for standard installation only
For the SMART Bro Enterprise Corporate Package, the one-time Application / Registration Fee of PHP4,500 is for standard installation only.
A standard installation consumes only a maximum of 30 meters of STP (Shielded Twisted Pair) cable and 10 ft mast. Anything in excess of that will be charged to the client.
12. What if I want to transfer the location of my SMART Bro Enterprise Service?
Yes it is possible to transfer the location of your SMART Bro Enterprise Service.
There is a minimal fee of P1,450.00 for reinstallation of the service. Reinstallation is done when you wish to transfer your connection within the same building.
If you wish to have it transferred to another address, building or city, there is a relocation fee of P4,500.00. This is considered like an installation of a new account.
13 .Are there extra charges to be made when I request for a relocation or reinstallation of my SMART Bro Enterprise account?
The standard fee for reinstallation is P1,450.00 and for relocation is P4,500.00
The said fees consume only a maximum of 30 meters of STP (Shielded Twisted Pair)
cable and 10 ft mast. Anything in excess of that will be charged to the client.
14. Can I downgrade my SMART Bro Enterprise account from a higher bandwidth to a lower bandwidth?
Downgrade is only allowed when you have finished your existing contract with your current SMART Bro Enterprise package. Once you finish your contract or lock in period, you may request for a downgrade of package.
If you really wish to downgrade you package even if you are still within your contract or lock in period, you have to pay a Pre-termination Fee (PTF) which is computed by multiplying your Monthly Service Fee (MSF) by the remaining months of your contract.
