Outbound International Roaming Service for Smart Buddy subscribers
Now, even Smart Buddy prepaid subscribers can roam! With your Smart Buddy cellphone, you can make and receive calls as well as send and receive text messages to and from loved ones.
So whenever you travel for work or leisure, your family, friends and colleagues back home will only be a text away. Thanks to SMART's amazing breakthrough technology and its partnerships with over 200 networks worldwide.
Activating your Smart Buddy International Text Roaming Service
Smart Buddy International Text Roaming is the only prepaid roaming service that lets you send and receive text messages from over 100 countries for only P20 per send. It's so convenient to activate Smart Buddy International Text Roaming. Just text "ROAM ON" and send to 333. Roaming activation will occur within one (1) hour.
*Important: Remember to activate pre-paid roaming before leaving the Philippines.
Activating your Smart Buddy International Voice Roaming
SMART Buddy subscribers can make and receive voice calls while roaming with the Smart Prepaid International Voice Roaming (PIVR) Service.*
This service is only applicable to the following destinations:
Australia, Austria, Bahrain, Belgium, China, Egypt, Finland, France, Greece, Guam, Hong Kong, Indonesia, Israel, Jamaica, Japan, Kazakhstan, Korea, Kuwait, Macedonia, Malaysia, Maldives, Netherlands, Norway, Poland, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Turkey, UAE, UK, Ukraine, USA, Vietnam.
To activate:
1. If subscriber is going to a country supported by SMART Prepaid International Voice Roaming, before leaving the Philippines: Text ROAM ON <country name> and send to 333.
2. If subscriber is already abroad and going to a country supported by SMART Prepaid International Voice Roaming, before leaving: Text ROAM ON < country supported> and send to 333.
To enjoy seamless roaming service, please maintain a minimum load of P100 while abroad.
When your Buddy Roaming service is activated you will: be able to send and receive text messages in over 100 countries in the world, anytime for only P20 per send, enjoy zero-charging for receiving text messages while roaming and disallow all outgoing and incoming calls (even while you're in the Philippines).
To deactivate the roaming feature upon your return, simply key in "ROAM OFF" and send to 333. De-activation will occur within one (1) hour. *
*Remember to deactivate upon arrival in the Philippines to restore voice calls.
Reloading your Smart Buddy while roaming
It's so easy to reload Smart Buddy while travelling abroad:
Through Smart Money, you can reload with just a few clicks from your Smart Buddy cellphone:
1. Go to your Smart Menu and select Smart Buddy.
2. Click on "RELOAD"
3. If you're reloading for the first time, BANK CODE. Enter MONEY, then press OK.
4. When prompted for ID, enter 1 then press OK (Click on MONEY and move on to the next step.)
5. Select a preset amount, then press OK.
6. Select MY BUDDY then press OK.
7. Key in your W-PIN, then press OK.
8. You will receive a test message confirming the amount successfully transferred.
NOTE: You will be charged P20.00 per airtime reload via Smart Money. Subscriber must maintain a minimum of Php20.00 balance.
Through text, you can also reload Smart Buddy with a few simple commands:
1. Lightly scratch off the protective ink on your Call and Text Card* to reveal the 14-digit PIN.
2. Type in "RELOAD <14 digit PIN>" and send to 1510.
3. You will receive a text message confirming that the reload attempt is successful.
Call and Text cards via the Internet.
In case you run out of Call and Text cards while roaming, you can always buy them on-line with your credit card. Just log-on to Smart Pinoy online reload partners on the Internet and follow the simple step-by-step instructions for online purchase.
Checking your prepaid peso balance while roaming
To check your PESO balance while roaming:
Type in ?1515 and send to 214
You will receive a text message stating your latest available balance.
To check your FREE text balance:
Type ?1516 and send to 214
You will receive a text message stating your latest available balance.
Assistance while roaming
And no matter where you are in our over 100 destinations, we'll only be a call or text away for any assistance you may need from us once the Buddy Roaming service is activated. Send your text messages to *888 or call Customer Service Hotline 888-1111 using a landline phone.*
*Roaming charges apply.
