FREQUENTLY-ASKED QUESTIONS:
Overview
Q: What is the SMART Bro QuickSolutions?
A: SMART Bro QuickSolutions is a self-diagnostic software that allows existing users of SMART Bro to easily check for any connection problems.
Q: Why do I need to install QuickSolutions?
A: Users need to install QuickSolutions for troubleshooting your broadband connection and resolve some of the common connection problems encountered, such as:
-Antenna problems
-Network – related problems
-PC configuration
-Redirection to portal
Q: Will using QuickSolutions slow down my PC?
A: No, QuickSolutions takes up minimal computer processing (CPU) usage. Thus, it should not affect the speed of your computer.
Q: Will QuickSolutions have any effect on other programs/software previously installed in my PC?
A: No, QuickSolutions should not have any effect on any other programs/software previously installed on the user’s computer.
Q: Can I use QuickSolutions to diagnose connection problems if I’m using another internet service provider (ISP)?
A: No, QuickSolutions was not designed to run on any ISP other than SMART Bro.
Installation
Q: What are the System Requirements to run QuickSolutions?
A: QuickSolutions requires Microsoft Windows ME/NT/2000/XP to run successfully on the user’s pc. At the moment, QuickSolutions can only run on Windows-based platforms. Aside from this, the user’s computer should meet the following minimum requirements:
- Intel™ Pentium II processor (or higher)
- At least 256 MB RAM (or higher)
- LAN Card
- At least 10 GB hard disk space
Q: How do I install QuickSolutions?
A: You will need to click on the download button above and save the installer file on to your local disk. Double-click on the downloaded to launch the installation. Follow the installation procedures.
Q: How do I uninstall QuickSolutions?
A: To uninstall, simply click on:
START > ALL PROGRAMS > SMART BRO > UNINSTALL.
Q: Will QuickSolutions be available to other operating systems?
A: Currently, QuickSolutions is only available to Microsoft Windows ME/NT/2000/XP. Users will be informed once the tool is available to other operating systems.
Q: Can I install QuickSolutions on more than one (1) computer?
A: Yes, QuickSolutions can be installed on more than one (1) computer provided that the PC containing the software is connected to the antenna directly or via router or switch.
Product Registration and Activation
Q: Do I need to register and/or activate QuickSolutions similar to QuickFix?
A: Unlike QuickFix, you will no longer be required to register and/or activate QuickSolutions. This is to enable you to use the software even without an internet connection.
Versions
Q: What is the difference between QuickSolutions and QuickFix?
A: Aside from the new look and feel, QuickFix 2.1 also allows the user to view a more accurate diagnostic capability compared to QuickFix 2.
Q: How do I know if I have the latest version of QuickSolutions?
A: The current version of QuickSolutions is displayed on the main screen; the users can also check out the ABOUT tab to verify the current version of QuickFix that’s currently installed on the user’s computer.
Features and Functions
Q: How do I diagnose my SMART Bro Internet connection?
A: Your SMART Bro Internet connection can be diagnosed by clicking on the “CHECK MY CONNECTION” button. This will allow QuickSolutions to diagnose parts of your Smart BRO connection, and troubleshoot basic connection problems.
Q: Will I be able to diagnose SMART Bro Internet connection if my PC is connected to the antenna via router?
A: No. The software requires that you attach the PC-ANTENNA cable directly to the PC/Laptop where QuickSolutions will be run. This is to ensure accuracy in diagnosing your internet connection.
Q: How do I use Advanced Options in QuickSolutions?
A: There are certain advanced features present in QuickSolutions, such as Ping a Site, Trace Route, etc. You may opt to use any of the advanced options available by clicking the appropriate button from the main window. A brief description regarding each feature will be displayed by pointing the mouse cursor on each button.
Q: What is the ANNOUNCEMENT feature?
A: The ANNOUNCEMENT feature is provided as a means of informing SMART Bro users of any network-related advisories that could affect network connectivity.
Q: What is the FEEDBACK feature?
A: The FEEDBACK feature is provided to gather customer satisfaction feedback from existing SMART Bro users.
Troubleshooting QuickSolutions
Q: What do I do when an error message appears on the computer screen?
A: Should an error message appear during diagnosis, you should follow the instructions displayed on-screen. Should you opt to speak to a hotline agent, simply provide the error code to reduce transaction time.
Q: Where do I report if I encounter problems in downloading, installing, or using QuickSolutions?
A: For concerns on downloading, installing, or using QuickSolutions, users may call the Smart Bro Hotline. (For Metro Manila subscribers, dial 672-7277 from your landline. For provincial subscribers, toll free number 1-800-10-672-7277 via a PLDT Landline. For SMART, Talk N' Text, & Addict Mobile phones, dial *1888. You could also e-mail us at customercare@smart.com.ph).
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