Effective Apr 26, 2016, Iraq is removed from Surf Abroad Countries.

Know how to be a Smart Traveller abroad!



Smart Postpaid - Surf Abroad 550

Enjoy coverage in over 130 countries abroad with NO UNWANTED DATA CHARGES

for only P550/day with Smart Postpaid.


How to Avail

For iOS - iPhone/iPad


  • Restart the device.

  • Turn on cellular data

For Android and Blackberry


  • Restart the device.

  • Select "Mobile"
    and switch on Data Roaming

Countries Covered

Effective Apr 26, 2016, Iraq is removed from Surf Abroad Countries.
Country Roaming Partner Display Name
Afghanistan AFGHAN WIRELESS AF, AWCC
Armenia ArmenTel Beeline, ArmenTel, ARMGSM, ARM01, 28301
Azerbaijan Azercell ACELL, AZEACELL
Bahrain BATELCO Batelco, 42601, BHRBT
Bangladesh DIGICEL AKTEL, 470 02, ROBI, BGD AKTEL, BGD ROBI AXIATA
Brunei DST COMM "BRU-DSTCom”, “BRU-DST”, “BRU 11", “DSTCom”or “528-11”
Cambodia SMART AXIATA SMART, KHMSM, KHM-06, 456-06
China China Mobile China Mobile, CMCC
Cyprus MTN MTN, Areeba, CY 10, 280 10
Guam MTN MTN, Areeba, CY 10, 280 10
Hong Kong Hutch HK
PCCW - HKT
3, 3 (2G)
454-16, Sunday, 45419, PCCW, PCCW-HKT
India MTNL INDIA (Mumbai)

MTNL INDIA (New Delhi)

BPL

UMTL (ESSAR), INDIA

STERLING CELL (ESSAR), INDIA

FASCEL LTD (ESSAR)., INDIA

HUTCHISON MAX TEL (ESSAR)

Tata Docomo 
MTNL

MTNL

404 21, Loop Mobile, BPL Mobile

Vodafone IN, INA 05, 404 05, Celforce, Hutch

Vodafone IN, INA 05, 404 05, Celforce, Hutch


Vodafone IN, INA 05, 404 05, Celforce, Hutch


Vodafone IN, INA 05, 404 05, Celforce, Hutch


TATA DOCOMO
Indonesia Indosat INDOSAT, MATRIX
Israel Celcom Celcom
Japan Docomo NTT Docomo
Jordan MOBILECOM, JORDAN Orange JO, JO MobCom
Kazakhstan Kartel 401 01
Beeline
Korea KT Korea olleh, KORKF
Kuwait MOBILE TELCO, ZAIN ZAIN Zain KW
Kyrgyzstan Sky Mobile Beeline
KGZ01
437-01
Laos STAR TELECOM (Network Extension of Viettel Vietnam) LATMOBILE, Unitel, UNITEL, 45703
Macau SmarTone, CTM SmarTone MAC, CTM, 45501, 45504
Malaysia Maxis, Digi DiGi, DiGi 1800, MY Maxis, MY 012
Mongolia MOBICOM, MONGOLIA 428 99, MOBICOM, MN MobiCom
Myanmar OOREDOO OOREDOO
Oman Ooredoo Oman Ooredoo, OMN03, 422 03
Pakistan Telenor Telenor PK , 410 06 
Qatar Ooredoo Ooredoo, Qatarnet, Qtel, 42701
Saudi Arabia ZAIN SAUDI ARABIA Zain SA
Singapore Starhub STARHUB
Sri Lanka DIALOG Dialog
Taiwan FAREASTONE, TAIWAN
FET
CHUNGHWA
FarEasTone, TWN FarEasTone
FET, FarEasTone, TWN FET
Chunghwa
Tajikistan T CELL TAJIKISTAN TCELL, TCELL 3G, Indigo-TJK, Indigo-T, TJK 02, 436 02, Somoncom, TJK 01, 436 01, Babilon-M, 436 04
Thailand TRUE MOVE/ REAL FUTURE TRUE, TH99, 52000, TH 3G+, TRUE 3G+
Turkey TELSIM MOBILE,TURKEY Vodafone TR
Vietnam Vinaphone Vinaphone, VN 02, 452 02
UAE Etisalat Etisalat, ETSLT
Country Roaming Partner Display Name
Albania VODAFONE, ALBANIA VODAFONE AL, voda AL, AL-02, 276-02
Austria T MOBILE, AUSTRIA T-Mobile A - A03, 232-03, max.mobil, A-max
Belarus MDC Belarus VELCOM
257 01
Belgium BASE, BELGIUM BASE, BELGIUM
Bosnia & Herzegovina Eronet BIH 03, ERONET, BA ERONET, BIH ERONET, HT ERONET
Bulgaria Telenor Bulgaria GLOBUL, BG GLOBUL , BG 05
Croatia CRONET, CROATIA 219 01, HT HR, T-Mobile
Czech Republic  Oscar Czech Vodafone CZ, CZ-03, 230 03
Denmark TELIA A/S / ORANGE/Telenor TELIA DK, Telenor DK, Telia-Telenor DK"
Estonia ESTONIAN MOBILE TEL EE EMT, 248 01
Faroe Islands Vodafone Iceland Vodafone, TAL, IS02
Finland TELIA SONERA GROUP FIN SONERA
France SFR France
F SFR
Germany VODAFONE GROUP
T MOBILE, DEUTCHLAND
Vodafone.de, Vodafone
T-D1, D1, D1-Telekom, T-Mobile D, telekom.de
Gibraltar Gibtel GIB GIBTEL
Greece VODAFONE GROUP GR VODAFONE, VODAFONE GR, PANAFON
Hungary VODAFONE GROUP Vodafone, H.Vodafone, 216-70, Vodafone Hu, 216 70, vodafone HU
Iceland TAL, ICELAND Vodafone Vodafone, TAL,  IS02
Ireland VODAFONE, IRELAND Eircell (Network.), vodafone IE, VODA
Italy VODAFONE GROUP VODAFONE IT, OMNITEL, I OMNI
Jersey JERSEY TELECOMS JT
Latvia LATVIJAS MOBILAIS TE BALTCOM, TELE2, LMT GSM, LV LMT GSM, LV LMT
Liechtenstein MOBILKOM FL 1, 295 05, mobilkom
Lithuania OMNITEL LITHUANIA 246-01, OMNITEL LT, LT OMNITEL
Luxembourg P&T LUXEMBOURG L LUXGSM, L P&T, L 27001
Macedonia VIP, MACEDONIA Vip MK
Malta VODAFONE MALTA LTD MLT 01, 278 01, VODA M, VODAFONE MLA, TELECELL, TELECELL MALTA
Montenegro Telenor Montenegro Telenor, 297 01
Moldova MOLDTELECOM UNITE, MDA 05, 259 05
Netherlands T-Mobile
VODAFONE GROUP
T-Mobile NL, Ben NL, 204 16
Vodafone NL
Norway NETCOM GSM AS NetCom, N Com, NetCom GSM, 242-02, Network Norway, 24205, Mobile N, Mobile Norway
Poland ERA GSM, POLAND 260 02, PL 02, POL02, Era PL, Era, T-Mobile.pl
Portugal VODAFONE, PORTUGAL VODAFONE P, VODAFONE
Romania VODAFONE Romania Vodafone RO
Russia KB IMPULS (Vimpelcom) Beeline, RUS-99, 250-99
Serbia Telenor Serbia MOBTEL, YU MOBTEL, YUG 01, 220 01, TELENOR, YU TELENOR, SRB TELENOR
Slovakia T-Mobile T-Mobile
Slovenia SI MOBIL SLOVENIA SI.MOBIL, SI vodafone
Spain VODAFONE GROUP E-AIRTEL, E-VODAFONE, VODAFONE ES
Sweden TELIASONERA MOB SWED Telenor SE
Switzerland Orange, Switzerland Orange CH
Ukraine Kyivstar UA-KYIVSTAR, BRIDGE, UKR 03, UA-KS, UA-03, 255-03, KYIVSTAR
United Kingdom VODAFONE GROUP VODAFONE UK
Ukraine Kyivstar UA-KYIVSTAR, BRIDGE, UKR 03, UA-KS, UA-03, 255-03, KYIVSTAR
Vatican City VODAFONE ITALY VODAFONE IT, OMNITEL, I OMNI
Country Roaming Partner Display Name
Australia VODAFONE, AUSTRALIA
TELSTRA, AUSTRALIA
Vodafone
Telstra
Fiji DIGICEL FIJI / NAURU Digicel, FJI 02, 542-02
New Zealand VODAFONE LTD., NZ
Two Degrees Mobile Limited
Vodafone
2degrees, NZ Comms, NZL24, 53024
Northern Marianas DOCOMO PACIFIC USA 470, 310 470 or DOCOMO PACIFIC
Papua New Guinea TELIKOM/BMOBILE Bemobile
Samoa DIGICEL Digicel Samoa
Tonga DIGICEL TONGA TON 43
Solomon Islands DIGICEL TON 43, Digicel
Vanautu DIGICEL VANUATU Digicel
Country Roaming Partner Display Name
Argentina CTIMOVIL CTIARG, AR310, Claro AR
Brazil Claro Claro 
Bolivia Telefonica BOL 03
73603
Telecel S.A.
Tigo
Bonaire DIGICEL (NETHERLANDS ANTILLES)  DIGICEL
Chile ENTEL PCS, CHILE ENTEL PCS
Colombia Telefonica Movistar, 732 123, Col 123
Costa Rica Movistar Movistar
Curacao DIGICEL CURACAO (NETHERLANDS ANTILLES) DIGICEL
Ecuador Claro Claro
Guatemala CLARO, GUATEMALA PCS (old phones), 704 01, CLARO GT
Paraguay AMX, PARAGUAY 744 02, CTI MOVIL, Claro PRY, CLARO Paraguay
Peru TIM, PERU
TELEFONICA MOVILES PERU
Claro ,716-10,TIM,TIM Peru
Claro ,716-10,TIM,TIM Peru
Suriname DIGICEL DIGICEL
Uruguay CTI URUGUAY Claro Uruguay, CTI Uruguay, Claro UY, CTIURY
Country Roaming Partner Display Name
Canada Rogers Communications Canada Inc. Rogers, 302 72, CAN72
Carribean & Central America DIGICEL (Anguila) DIGICEL
Carribean & Central America DIGICEL (Antigua) DIGICEL
Carribean & Central America DIGICEL (Aruba) DIGICEL
Carribean & Central America DIGICEL (Aruba) DIGICEL
Carribean & Central America DIGICEL (Bermunda) DIGICEL
Carribean & Central America DIGICEL (British Virgin Islands) DIGICEL
Carribean & Central America DIGICEL (Cayman) DIGICEL
Carribean & Central America DIGICEL (Dominican Republic) DIGICEL
Carribean & Central America DIGICEL (Grenada) DIGICEL
Carribean & Central America DIGICEL (Haiti) DIGICEL
Carribean & Central America DIGICEL (Jamaica) DIGICEL
Carribean & Central America DIGICEL (St. Kitts) DIGICEL
Carribean & Central America DIGICEL (St. Lucia) DIGICEL
Carribean & Central America DIGICEL (St. Vincent) DIGICEL
Carribean & Central America DIGICEL (Turks & Caicos) DIGICEL
Carribean & Central America DIGICEL (French West Indies) French Guiana DIGICEL
Carribean & Central America DIGICEL (French West Indies) Guadeloupe DIGICEL
Carribean & Central America DIGICEL (French West Indies) Martinique DIGICEL
Carribean & Central America DIGICEL (Guyana) DIGICEL
Carribean & Central America DIGICEL (Panama) DIGICEL
Carribean & Central America DIGICEL (Montserrat) DIGICEL
Carribean & Central America DIGICEL (NETHERLANDS ANTILLES)  Bonaire  DIGICEL
Carribean & Central America DIGICEL (NETHERLANDS ANTILLES)  Curacao  DIGICEL
Carribean & Central America DIGICEL, EL SALVADOR DIGICEL
Carribean & Central America DIGICEL (Suriname) DIGICEL
Carribean & Central America DIGICEL (Trinidad & Tobago) DIGICEL
Honduras SERCOM HONDURAS HND 001, Claro HND, Alo, 708 001
Mexico TELCEL, MEXICO / TELEFONICA MOVILES 334 03, MOVISTAR, MX 03
Nicaragua ENITEL, NICARAGUA 710 21, Enitel GSM, Claro NIC
Puerto Rico AT&T AT&T, 310410
United States AT&T 
T-MOBILE 
AT&T, 310410
T-Mobile
US Virgin Islands AT&T AT&T, 310410
Country Roaming Partner Display Name
Benin Glomobile glo, 616 05
Burkina Faso TELMOB Telmob, 613 01, Onatel
Burundi SMART SMART; BI-07
Cameroon MTN MTN
Cape Verde CV MOVEL CPV MOVEL, 625 01
Egypt Vodafone Vodafone EG, Clickgsm
Gambia AFRICELL Africell / 607 02
Ghana ONE TOUCH, GHANA GH Vodafone, GH 02, ONEtouch, 620, 02
Ivory Coast MTN MTN
Kenya Orange TKL, Telkom KEN, Orange KEN, 639 07
Nigeria MTN MTN NG, 621 30, NIG 30
Mozambique MOVITEL Movitel, 64303, MOZ03
Sierra Leone VODACOM LTD,S AFRICA Vodacom
South Africa AFRICELL SLE05
Tanzania SMART Smart TZ; 64008
Uganda SMART (Suretelecom) SMART, Suretelcom, 64118
Yemen MTN MTN
Zambia ZAMTEL ZAMTEL, ZMB 03, 645 03

SMART POSTPAID Surf Abroad 550 FAQs

What is SMART POSTPAID SURF ABROAD?

SMART POSTPAID SURF ABROAD is a Php550/day data roaming service open to SMART Postpaid, Infinity, and Corporate subscribers, covering 130 countries within US, Asia, Africa, Europe, and Oceania.

Who can avail this service?

SMART Postpaid, Infinity, and SMART Postpaid Corporate subscribers whose credit limit at the time of attempt to subscribe, can accommodate the registration fee.

What is new about the service?
  • Availment: No more manual selection of partner operator. To avail, simply turn on data roaming
  • Coverage: Has been expanded to 4 new countries as of January 28, 2016
  • Anti-bill shock feature: To avoid incurring regular data roaming charges of at least Php300/MB, data roaming on non-Surf Abroad 550 partner operators is not allowed.
How do I avail this new no-registration Surf Abroad?

Simply turn on data roaming and start surfing!

Customer experience is

  1. Hassle-free: on top of not having the need to register and remember when subscription starts and ends, retail subscribers do not have to manually select roaming network since Smart automatically steers subscriber to partner networks
  2. No bill shock:
    • For retail (Postpaid and Infinity): new network lock feature does not allow roaming usage on non-partner roaming networks. Thus, no unwanted data charges! You only get charged Php550/day
    • For corporate: for these less cost conscious subscribers whose main concern is to stay connected all the time, Smart offers the flexibility to perform data roaming using non-partner networks charged at regular rates. Rest assured though that subscribers are duly notified via SMS every time they do so

 

Are all mobile operators in above-mentioned countries covered by Surf Abroad?

No, only indicated partner operators are covered. See roaming partners’ matrix for reference on list of Smart’s partner operators.

What are the 132 countries covered by Surf Abroad?

NEW
Effective Apr 26, 2016, Iraq is removed from Surf Abroad Countries.

EXISTING
Afghanistan, Albania, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Barbados, Belgium, Bermuda, Bonaire, Bosnia & Herzegovina, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Cayman, Chile, China, Colombia, Croatia, Curacao, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, French Guiana, Ghana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kuwait, Laos, Latvia, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Martinique, Mexico, Mongolia, Montserrat, Mozambique, Myanmar, Nauru, Netherlands, New Zealand, Northern Marianas, Norway, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Samoa, Saudi Arabia, Serbia, Singapore, Slovak, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts, St. Lucia, St. Vincent, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Timor Leste, Tonga, Trinidad & Tobago, Turkey, Turks and Caicos, UK, Ukraine, Uruguay, US, US Virgin Islands, Uzbekistan, Vanuatu, and Yemen

What can I do with my SURF ABROAD subscription?

This service allows you to:

  • Access your email
  • Access your favorite social networking sites such as Facebook, Twitter, Instagram, and LinkedIn
  • Access your messaging applications that allow you to chat and call – the likes of WhatsApp, Viber, and Facebook Messenger
  • Access Google maps for directions on the go
  • Surf the internet for any other lifestyle needs to help you enjoy a worry-free travel experience. For example, basic phrases in the native language of your destination
What can’t I do with my Surf Abroad subscription?

This service excludes bandwidth-heavy Internet activities such as:

  • Streaming videos and music (i.e. Vimeo, YouTube, Deezer, Spinnr, and the like)
  • Peer-to-peer file sharing (i.e. torrent, Dropbox, Google Drive and the like)
Why are these activities excluded?

Exclusions are set in place to ensure fast mobile internet access for all subscribers

Will SURF ABROAD be charged within, or on top of my consumables?

This will be charged within your consumables, as long as your consumables allow. Anything beyond will be charged on top.

Notes:

  1. When you use Surf Abroad in these countries, the charges on your Statement of Account will reflect JAMAICA because our data roaming for these countries is centralized there
    • Anguilla
    • Antigua
    • Aruba
    • Barbados
    • Bermuda
    • Cayman
    • Dominica
    • Haiti
    • Montserrat
    • St. Kitts
    • St. Lucia
    • St. Vincent
    • Suriname
  2. When you use Surf Abroad in these countries, the charges on your Statement of Account will reflect NETHERLAND ANTILLES because our data roaming for these countries is centralized there
    • Bonaire
    • Curacao
  3. When you use Surf Abroad in these countries, the charges on your Statement of Account will reflect FRENCH WEST INDIES because our data roaming for these countries is centralized there
    • French Guiana
    • Guadeloupe
    • Martinique
  4. When you use Surf Abroad in NAURU, the charges on your Statement of Account will reflect FIJI because our data roaming for this country is centralized there
  5. When you are using SURF ABROAD in the United States, note that there’s only one time zone followed regardless of where you are: GMT-8

 

I am unable to connect to the internet despite subscribing to Surf Abroad, why is this? What should I do?
  1. If you got your line in 2014, all newly activated Postpaid accounts’ data roaming is turned OFF. To activate:
    1. For plans above MSF800: simply call the toll-free roaming hotline to activate
    2. For plans MSF800 and below:
      • Pay roaming deposit of P2500 and submit IR-related documents
      • Option to keep the roaming deposit in account for future roaming activities, or as credit to current account to be reflected as bills payment but sub has to pay P2500 again when he roams in the future
  2. It is possible that your mobile unit’s APN settings are not aligned with the network settings. To align:
    1. Upon arrival at your destination, turn your phone OFF and then ON for location update.
    2. Upon location update, you will receive a welcome text notification from Smart and phone signal will become evident on your phone monitor.
    3. In case turning it OFF and ON does not result to location update, perform a hard reset by removing your mobile phone’s battery then turning it ON again.
    4. If you can’t use the data roaming feature
      1. Settings > Cellular Data> ON
      2. Then you may toggle Data Roaming>ON
    5. If you performed step#4 and still can’t use your data roaming feature
      • Handset is an iPhone or IPAD: you may download this link through Wi-Fi connection to update phone settings and allow data roaming http://bit.ly/SMARTAPN
      • Handset is an Android or Blackberry:
        1. Settings> More Networks > Mobile Networks > Access Point names
        2. Click the “+” button or add APN: at “Name”, please input “LTE” and at APN, please input “SMARTLTE”, then press “back” and select the newly created APN.
I need further assistance. Who can I call?

You can call our toll free number and reach out to our customer service at +6328488878.

 



Note:

When you are using Surf Abroad in the United States, note that there’s only one time zone followed regardless of where you are: GMT-8