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Step 1

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"Dial *133# when abroad"

Step 2

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For Prepaid: Select Data Roaming, then Chat Abroad

For Postpaid: Select Chat Abroad

Step 3

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Smart sends a confirmation message of your Chat Abroad subscription.

Step 4

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Turn on your mobile/cellular data and data roaming, and chat away!

Countries Covered

Country Roaming Partner Roaming Partner Display Name
Validity for 1 day: 12AM to 11:59PM Philippine time
Cambodia SMART AXIATA SMART,KHMSM, KHM-06, 456-06
China China Mobile China Mobile, CMCC
China Unicom UNICOM, China Unicom, CHN CUGSM, CUGSM, 460 01
Hong Kong Hutchison 3, 3 (2G)
Indonesia INDOSAT INDOSAT, MATRIX
Korea KTF olleh, KORKF
SK 450 05, SK Telecom, KOR SK Telecom
Macau SMARTONE SmarTone MAC, SMC MAC
Malaysia CELLCOM Celcom , MY Celcom, 502 19 
Singapore Starhub STARHUB
Taiwan FAREASTONE, TAIWAN FarEasTone, TWN FarEasTone
FET FET, FarEasTone, TWN FET
Thailand DTAC dtac TriNet, dtac, 52005
 
Country Roaming Partner Roaming Partner Display Name
Validity for 1 day: 24 hours
Afghanistan AFGHAN WIRELESS AF, AWCC
Armenia ArmenTel Beeline, ArmenTel, ARMGSM, ARM01, 28301
Azerbaijan Azercell ACELL, AZEACELL
Bahrain BATELCO Batelco, 42601, BHRBT
Bangladesh AKTEL (ROBI AXIATA) AKTEL, 470 02, ROBI, BGD AKTEL, BGD ROBI AXIATA
Brunei DST COMM BRU-DSTCom, BRU-DST, BRU 11, DSTCom, 528-11
India MTNL INDIA  (Mumbai & New Delhi) MTNL
HUTCHISON MAX TEL (ESSAR) Vodafone IN, INA 05, 404 05, Celforce, Hutch
Tata Docomo  TATA DOCOMO
BPL 404 21, Loop Mobile, BPL Mobile
Israel PELEPHONE, ISRAEL IL Pelephone, Pelephone, 425 03
CELCOM IL Cellcom, 425 02, IL 02
Japan NTT-DOCOMO DOCOMO, NTT DOCOMO
SOFTBANK SoftBank, Vodafone JP, J-phone, 44020
Jordan MOBILECOM (Orange) Orange JO, JO MobCom
Kazakhstan KAR-TEL 401 01, Beeline
Kuwait MOBILE TELCO, ZAIN ZAIN Zain KW
Kyrgyzstan Sky Mobile Beeline, Bitel, KGZ01, 437-01
Laos STAR TELECOM (Network Extension of Viettel Vietnam) LATMOBILE, Unitel, UNITEL, 45703
Mongolia MOBICOM 428 99, MOBICOM, MN MobiCom
Myanmar OOREDOO OOREDOO
Oman Ooredoo Oman Ooredoo, OMN03, 422 03
Pakistan MOBILINK PAKMK, 41001, PK01, PKMK, Mobilink, MOBILINK, PK MOBILINK
Qatar Ooredoo Ooredoo, Qatarnet, Qtel, 42701
Russia KB IMPULS (Vimpelcom) Beeline, RUS-99, 250-99
Saudi Arabia ZAIN SAUDI ARABIA Zain SA (only for Postpaid)
Sri Lanka DIALOG Dialog
Tajikistan T CELL TAJIKISTAN TCELL, TCELL 3G, Indigo-TJK, Indigo-T, TJK 02, 436 02, Somoncom, TJK 01, 436 01, Babilon-M, 436 04
Timor Leste Telemor Telemor,TLS03, 51403
Turkey TELSIM MOBILE,TURKEY VODAFONE TR
Uzbekistan Unitel Beeline UZ
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smart-international-chatabroad-faq

What is Smart Chat Abroad?

Smart Chat Abroad is a data roaming service that allows Smart subscribers to use 6 popular chat messaging apps – Facebook Messenger, Viber, WeChat, Line, Telegram and WhatsApp – while roaming abroad in over 130 countries, for a fixed rate of only P150 per day.

Who can avail of Chat Abroad?

Chat Abroad is available to all Smart subscribers who are currently abroad, or are planning to travel abroad soon.

What can I do with Chat Abroad?

Using the six (6) covered chat apps -- Facebook Messenger, Viber, Telegram, WeChat, Line and WhatsApp, subscribers who availed of this service can enjoy:
  • Sending and receiving text chats or messages
  • Sending and receiving stickers
  • Sending and receiving photos or images and GIF images

What can't I do with Chat Abroad?

This service excludes the following activities:
  • Sending of videos through the chat apps
  • Using the VoIP / calling activities of the chat apps
  • Chatting through other chat apps outside of the 6 covered by the service
  • Browsing the Internet, accessing social networking sites, and other surfing-related activities. If you wish to be able to perform these activities while roaming, please subscribe to the Surf Abroad service.
  • Accessing received external links/URLs

How can I avail of Chat Abroad?

Subscribe to a Chat Abroad bucket by following these simple steps:

    POSTPAID:
    WHILE IN THE PHILIPPINES:
  1. Activate your International Roaming Service by calling *888 before leaving the country
  2. account has sufficient credit balance to accommodate amount of your preferred Chat Abroad bucket denomination.

  3. ONCE ABROAD:
  4. Make sure you are connected to Smart‘s Roaming Partner in the country you are in (refer to table of roaming partners in list of countries).
    To do this, go to ‘MOBILE NETWORK SETTINGS‘ and manually select a valid roaming partner.
  5. Subscribe to Chat Abroad:
    • Dial *133#
    • Select 1 (Chat Abroad)
    • Choose from Chat Abroad 1 to 5-day buckets
  6. Turn on your mobile/cellular data and data roaming from the settings of your phone.

    PREPAID:
    WHILE IN THE PHILIPPINES:
  1. Activate your *Prepaid International Roaming Service before leaving (either text or voice roaming will work).
    • Text Roaming
      ROAM ON to 333 before leaving the country
    • Voice Roaming
      If subscriber is going to a country supported by Smart Prepaid International Voice Roaming, he/she should text ROAM ON <country name> and send to 333 before leaving the Philippines
    • *Must have minimum load of at least P100.00balance when activating Prepaid International Roaming Service
  2. Load your Prepaid account with the amount of your preferred Chat Abroad bucket denomination.

  3. ONCE ABROAD:
  4. Make sure you are connected to Smart‘s Roaming Partner in the country you are in (refer to table of roaming partners in list of countries).
    To do this, go to ‘MOBILE NETWORK SETTINGS‘ and manually select a valid roaming partner.
  5. Subscribe to Chat Abroad:
    • Dial *133#
    • Select 5 (Data Roaming)
    • Select 2 (Chat Abroad)
    • Choose from Chat Abroad 1 to 5-day buckets
  6. Turn on your mobile/cellular data and data roaming from the settings of your phone.

What are the available Chat Abroad bucket subscriptions?

Denomination

Validity

150

1 day

300

2 days

450

3 days

600

4 days

750

5 days


Make sure that you have enough load in your Prepaid account to subscribe to your preferred Chat Abroad bucket subscription.

In what countries can I use chat abroad?

Legend:
*not available for Prepaid
**1 of the 12 countries where Prepaid’s validity is 12am-11:59pm Philippine time instead of 24hrs

Country

Roaming Partner

Roaming Partner Display Name

AFGHANISTAN

AFGHAN WIRELESS

AF, AWCC

Albania

VODAFONE, ALBANIA

VODAFONE AL
voda AL
AL-02
276-02

ANGUILLA

DIGICEL, ANGUILLA

DIGICEL

ANTIGUA

DIGICEL, ANTIGUA

DIGICEL

ARGENTINA

CTI ARGENTINA

CLARO Argentina
CTIARG
AR310
Claro AR

Armenia

ARMENTEL, ARMENIA

Beeline
ArmenTel
ARMGSM
ARM01
28301

ARUBA

DIGICEL, ARUBA

DIGICEL

Australia**

VODAFONE, AUSTRALIA

Vodafone

Austria

T MOBILE, AUSTRIA

T-Mobile A - A03
232-03
max.mobil
A-max

Azerbaijan

AZERFON, AZERBAIJAN

Nar
Azerfon
Aznar

BAHRAIN

BAHRAIN TEL CO

Batelco, 42601, BHRBT

BANGLADESH

AKTEL

AKTEL
470 02
ROBI
BGD AKTEL
BGD ROBI AXIATA

BARBADOS

DIGICEL, BARBADOS

DIGICEL

Belgium

BASE, BELGIUM

BASE
Bel 20
206-20

BERMUDA

Glomobile

glo
616 05

BONAIRE

Glomobile

glo
616 05

Bosnia & Herzegovina

Glomobile

glo
616 05

BRAZIL

Glomobile

glo
616 05

BRITISH VIRGIN ISLANDS

Glomobile

glo
616 05

BRUNEI

Glomobile

glo
616 05

Bulgaria

MOBILTEL AD BULGARIA

Mtel
284 01

Cambodia**

SAMART, CAMBODIA

SMART,KHMSM, KHM-06, 456-06

Canada

MICROCELL, CANADA

Rogers
302 72
CAN72

CAYMAN

ROGERS AT, CANADA

Rogers
302 72
CAN72

CHILE

ROGERS AT, CANADA

Rogers
302 72
CAN72

China**

ROGERS AT, CANADA

Rogers
302 72
CAN72

Colombia

ROGERS AT, CANADA

Rogers
302 72
CAN72

Croatia

ROGERS AT, CANADA

Rogers
302 72
CAN72

CURACAO

ROGERS AT, CANADA

Rogers
302 72
CAN72

Cyprus

ROGERS AT, CANADA

Rogers
302 72
CAN72

CZECH

ROGERS AT, CANADA

Rogers
302 72
CAN72

Denmark

ROGERS AT, CANADA

Rogers
302 72
CAN72

DOMINICA

ROGERS AT, CANADA

Rogers
302 72
CAN72

East Timor

ROGERS AT, CANADA

Rogers
302 72
CAN72

ECUADOR

ROGERS AT, CANADA

Rogers
302 72
CAN72

Egypt

ROGERS AT, CANADA

Rogers
302 72
CAN72

EL SALVADOR

ROGERS AT, CANADA

Rogers
302 72
CAN72

Estonia

ROGERS AT, CANADA

Rogers
302 72
CAN72

Fiji

ROGERS AT, CANADA

Rogers
302 72
CAN72

Finland

ROGERS AT, CANADA

Rogers
302 72
CAN72

France

ROGERS AT, CANADA

Rogers
302 72
CAN72

FRENCH GUIANA

ROGERS AT, CANADA

Rogers
302 72
CAN72

Germany

ROGERS AT, CANADA

Rogers
302 72
CAN72

Ghana

ROGERS AT, CANADA

Rogers
302 72
CAN72

Gibraltar

ROGERS AT, CANADA

Rogers
302 72
CAN72

Greece

ROGERS AT, CANADA

Rogers
302 72
CAN72

GRENADA

ROGERS AT, CANADA

Rogers
302 72
CAN72

GUADELOUPE

ROGERS AT, CANADA

Rogers
302 72
CAN72

GUAM**

ROGERS AT, CANADA

Rogers
302 72
CAN72

GUERNSEY

ROGERS AT, CANADA

Rogers
302 72
CAN72

GUYANA

ROGERS AT, CANADA

Rogers
302 72
CAN72

HAITI

ROGERS AT, CANADA

Rogers
302 72
CAN72

HONDURAS

ROGERS AT, CANADA

Rogers
302 72
CAN72

Hong Kong**

ROGERS AT, CANADA

Rogers
302 72
CAN72

Hungary

ROGERS AT, CANADA

Rogers
302 72
CAN72

ICELAND

ROGERS AT, CANADA

Rogers
302 72
CAN72

India

ROGERS AT, CANADA

Rogers
302 72
CAN72

Indonesia**

ROGERS AT, CANADA

Rogers
302 72
CAN72

Ireland

ROGERS AT, CANADA

Rogers
302 72
CAN72

Israel

ROGERS AT, CANADA

Rogers
302 72
CAN72

Italy

ROGERS AT, CANADA

Rogers
302 72
CAN72

JAMAICA

ROGERS AT, CANADA

Rogers
302 72
CAN72

Japan

ROGERS AT, CANADA

Rogers
302 72
CAN72

Jersey

ROGERS AT, CANADA

Rogers
302 72
CAN72

JORDAN

ROGERS AT, CANADA

Rogers
302 72
CAN72

Kazakhstan

ROGERS AT, CANADA

Rogers
302 72
CAN72

Kenya

ROGERS AT, CANADA

Rogers
302 72
CAN72

Korea**

ROGERS AT, CANADA

Rogers
302 72
CAN72

Kuwait

MOBILE TELCO, KUWAIT

Zain KW

Kyrgyzstan

BITEL, KYRGYZSTAN

Beeline
KGZ01
437-01

Laos

STAR TELECOM
(Network Extension of Viettel Vietnam)

LATMOBILE, Unitel, UNITEL, 45703

Latvia

LATVIJAS MOBILAIS TE

LMT GSM
LV LMT GSM
LV LMT

Liechtenstein

MBLKM, LIECHTENSTEIN

FL 1
295 05
mobilkom

Lithuania

OMNITEL LITHUANIA

246-01
OMNITEL LT
LT OMNITEL

LUXEMBOURG

P LUXEMBOURG

L LUXGSM
L P&T
L 27001

Macao**

P LUXEMBOURG

L LUXGSM
L P&T
L 27001

Macedonia

MTN

MTN CI or TELECEL

Malaysia**

MTN

MTN CI or TELECEL

Malta

MTN

MTN CI or TELECEL

MARTINIQUE

MTN

MTN CI or TELECEL

MEXICO

MTN

MTN CI or TELECEL

MONGOLIA

MOBICOM, MONGOLIA

428 99
MOBICOM
MN MobiCom

MONTSERRAT

MOBICOM, MONGOLIA

428 99
MOBICOM
MN MobiCom

MOZAMBIQUE

MOVITEL (Network Extension of Viettel Vietnam)

Movitel
64303
MOZ03

MYANMAR

OOREDOO

OOREDOO

NAURU

OOREDOO

OOREDOO

Netherlands

OOREDOO

OOREDOO

New Zealand

MTN

MTN

NICARAGUA

MTN

MTN

Northern Marianas

MTN

MTN

NORWAY

MTN

MTN

Oman

MTN

MTN

PAKISTAN

MOBILINK, PAKISTAN

PAKMK
41001
PK01
PKMK
Mobilink
MOBILINK
PK MOBILINK

PANAMA

DIGICEL PANAMA

DIGICEL
714-04

Papua New Guinea

TELIKOM PAPUA NEW GUINEA

Bemobile

PARAGUAY

AMX, PARAGUAY

744 02
CTI MOVIL
Claro PRY
CLARO Paraguay

Paroe Island

AMX, PARAGUAY

744 02
CTI MOVIL
Claro PRY
CLARO Paraguay

PERU

TIM, PERU

Claro ,716-10,TIM,TIM Peru

Poland

ERA GSM, POLAND

260 02
PL 02
POL02
Era PL
Era
T-Mobile.pl

Portugal

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Puerto Rico

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Qatar

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Romania

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Russia

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

SAMOA

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Saudi Arabia

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Serbia

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Singapore**

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Slovak Republic

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Slovenia

SI MOBIL SLOVENIA

SI.MOBIL
SI vodafone

Solomon Island

SI MOBIL SLOVENIA

SI.MOBIL
SI vodafone

South Africa

SI MOBIL SLOVENIA

SI.MOBIL
SI vodafone

Spain

XFERA MOVILES

Xfera
Yoigo

Sri Lanka

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

ST. KITTS

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

ST. LUCIA

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

ST. VINCENT

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

SURINAME

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

Sweden

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

Switzerland

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

TAIWAN**

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

TAJIKISTAN

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

Thailand**

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

Tonga

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

TRINIDAD & TOBAGO

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

Turkey

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

TURKS AND CAICOS

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

UK

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

Ukraine

KYIVSTAR, UKRAINE

UA-KYIVSTAR
BRIDGE
UKR 03
UA-KS
UA-03
255-03
KYIVSTAR

United Arab Emirates*

KYIVSTAR, UKRAINE

UA-KYIVSTAR
BRIDGE
UKR 03
UA-KS
UA-03
255-03
KYIVSTAR

United States

KYIVSTAR, UKRAINE

UA-KYIVSTAR
BRIDGE
UKR 03
UA-KS
UA-03
255-03
KYIVSTAR

URUGUAY

CTI URUGUAY

#N/A

US Virgin Islands

CTI URUGUAY

#N/A

Uzbekistan

SMART (Suretelecom)

SMART
Suretelcom
64118

Vanuatu

SMART (Suretelecom)

SMART
Suretelcom
64118

Vatican City

SMART (Suretelecom)

SMART
Suretelcom
64118

NIGERIA

MTN

MTN

ISLE OF MAN

ROGERS AT, CANADA

Rogers
302 72
CAN72

GAMBIA

ROGERS AT, CANADA

Rogers
302 72
CAN72

BOLIVIA

Glomobile

glo
616 05

GUATEMALA

ROGERS AT, CANADA

Rogers
302 72
CAN72

SAN MARINO

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Sierra Leone

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

Costa Rica

ROGERS AT, CANADA

Rogers
302 72
CAN72

Tanzania

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

Burundi

Telefonica Cellular de Bolivia

BOL 03
73603
Telecel S.A.
Tigo

Moldova

MTN

MTN CI or TELECEL

BURKINA FASO

Telmob

Telmob
613 01
Onatel

BENIN

Glomobile

glo
616 05

SAN MARINO

O2 Czech Republic a.s

O2-CZ
CZ-02
230 02
Eurotel

FRENCH POLYNESIA

ROGERS AT, CANADA

Rogers
302 72
CAN72

ZAMBIA

ZAMTEL

ZAMTEL
ZMB 03
645 03

IVORY COAST

ROGERS AT, CANADA

Rogers
302 72
CAN72

BELARUS

DIGICEL, BARBADOS

DIGICEL

YEMEN

MTN

MTN

CAMEROON

SAMART, CAMBODIA

SMART,KHMSM, KHM-06, 456-06

CAPE VERDE

ROGERS AT, CANADA

Rogers
302 72
CAN72

MONTENEGRO

MOBICOM, MONGOLIA

428 99
MOBICOM
MN MobiCom

UGANDA

MOBILE ONE ASIA PTE

SGP-M1
M1-3GSM

FAROE ISLAND

ROGERS AT, CANADA

Rogers
302 72
CAN72

Are all mobile operators in the mentioned countries covered by Chat Abroad?

No, only indicated partner operators are covered. See the table above for the list of Smart’s valid Roaming Partners.

Can I register to a new Chat Abroad bucket even if I already have an existing Chat Abroad subscription?

No, you can only subscribe to one (1) Chat Abroad bucket subscription at a time.

If for instance, you subscribed to the 1-day bucket and would like to switch to the 2-day bucket, you would need to wait for the subscription to the 1-day bucket to end before you can avail of the 2-day bucket.

Can I register to a new Chat Abroad bucket even if I already have an existing Surf Abroad subscription?

No, you can only subscribe to one data roaming service at a time.

If you are still subscribed to Chat Abroad, you would have to wait for your subscription to end before you can subscribe to Surf Abroad.

What will happen if I subscribed to a multiple-day Chat Abroad bucket (2-5 days), and transferred to another country before my subscription expired?

POSTPAID:
If you transfer to another country, your multiple-day bucket subscription will still be valid if the country that you transferred to is also covered by the service. Otherwise, you will have to avail regular data roaming. Refer to the list of countries in previous question to determine if the country you’re traveling to is covered by the service.

PREPAID:
If you transfer to another country, your multiple-day bucket subscription will still be valid if the country that you transferred to have the same subscription validity country grouping as your country of origin (24 hours or 11:59PM validity). Otherwise, you will have to avail of a new subscription. Refer to the list of countries in previous question to determine the subscription validity grouping that your country of destination belongs to.


    SAME SUBCRIPTION VALIDITY COUNTRY GROUPING
  • VALIDITY - 12am to 11:59pm Philippine Time
    If you are subscribed to Chat Abroad in a country belonging to 11:59PM subscription validity grouping and transferred to another country which also belongs to same grouping, your multiple-day bucket subscription will still be VALID.


    Scenario 1: You subscribed to the Chat Abroad 4-day bucket subscription in Malaysia on September 1, and transferred to Singapore on September 2. Since Malaysia and Singapore both belongs to the 11:59PM subscription validity grouping, remaining 3 days for your Chat Abroad 4-day subscription will still apply in Singapore.

    Country Origin

    Target Country Destination

    Chat Abroad Subscription is still valid?

    YES/NO

    Malaysia (Sep. 01)

    Singapore (Sept. 02)

    YES

  • VALIDITY - 24 Hours upon successful registration
    If you are subscribed to Chat Abroad in a country belonging to 24 hours subscription validity grouping and transferred to another country which also belongs to same grouping, your multiple-day bucket subscription will still be VALID.

    Country Origin

    Target Country Destination

    Chat Abroad Subscription is still valid?

    YES/NO

    United States

    Japan

    YES

    Current subscription: Chat Abroad 5 day bucket subscription in a 24 hour country
    Explanation: Both United States and Japan are classified as “24 hours” countries


    DIFFERENT SUBCRIPTION VALIDITY COUNTRY GROUPING
  • You will have to avail of a new subscription if you are transferring to another country which does not match your current subscription’s validity.
    Scenario 2:You subscribed to the Chat Abroad 4-day bucket subscription in Malaysia on October 1, and transferred to Japan on October 2. Since Malaysia belongs to the 11:59PM subscription validity grouping while Japan belongs to the 24 hours grouping, your initial subscription will not be valid in Japan, and you will have to avail of a new subscription. However, if you return to Malaysia by October 3, your original Chat Abroad 4-day bucket subscription (for an 11:59PM country) will resume.

    Country Origin

    Target Country Destination

    Chat Abroad Subscription is still valid?

    YES/NO

    Malaysia

    Japan

    NO

    Current subscription: Chat Abroad 4 day bucket subscription (12AM to 11:59PM Ph Time)
    Explanation: Malaysia is classified as “11:59PM” country. While, Japan is classified as 24 hour country.

Is there an auto-renewal option for Chat Abroad once my bucket subscription expires?

No, there is no auto-renewal for Chat Abroad. Once your subscription expires, you need to subscribe again if you wish to continue enjoying Chat Abroad.

What do I need to do to continuously enjoy Chat Abroad?

You need stay connected to the valid roaming partner/s to continue using the service.

What will happen if my phone automatically shifts to another operator?

If your network setting automatically shifts to an operator that is not included in the Roaming Partner table above, please manually configure your network settings to the correct Roaming Partner.

To manually configure your phone’s network settings, just go to the SETTINGS, choose NETWORK, and then choose MANUAL. After your phone displays the list of available networks, choose the valid Roaming Partner in your current location. Refer to the table above for the list of valid Roaming Partners.

Can I avail of Chat Abroad while in the Philippines?

No, Chat Abroad may only be availed once you are outside the country with your Roaming activated.

Is Chat Abroad a permanent offer?

Yes, Chat Abroad is a permanent data roaming offer of Smart.

How much data can I use when registered to Chat Abroad?

You can enjoy up to 20mb of data for each subscription which you can use for all-day non-stop messaging. To maximize your data, best to share low-resolution photos so you can share more.

How do I inquire about my remaining airtime balance?

POSTPAID: Text BAL to 211 to avail of Balance inquiry.
PREPAID: Dial *133#, then choose “2” to avail of FREE Balance inquiry.