Smart SurfMax Frequently Asked Questions

  • Smart Postpaid FAQs

  • Smart Prepaid FAQs

  • Smart Bro FAQs



  1. What is Smart SurfMax?
    Smart SurfMax is the newest internet offer that allows you to surf all day. 
  2. Who can register to Smart SurfMax?
    Available to all Smart Postpaid subscribers.
  3. What are the available Smart SurfMax packages?

    Product

    Keyword

    Price

    Validity

    SurfMax 50

    SURFMAX50

    P50

    1 Day

    SurfMax 995

    SURFMAX995

    P995

    30 Days

    To enroll to SurfMax auto renewal, text GoSurfMax995 to 9999 (must have an existing SurfMax 995 subscription).

    Note: Surfmax offers 2G, 3G or 4G, where available.
  4. How do I subscribe to Smart SurfMax?
    • Via SMS:You can subscribe by texting the corresponding syntax/keyword/ and send to 9999 (Example: SurfMax995 to 9999)
  5. What are the features of this product?

    Smart SurfMax allows postpaid subscribers to enjoy all day surfing up to 1GB/day at optimal speeds. Once this is consumed, all day surfing services will still be active but connection quality may vary until 12 midnight.

    To help subscribers better manage their daily usage, this service will send them free text alerts once daily usage reaches 900MB (90%) and 1GB (100%).

    Upon reaching their Smart SurfMax daily limit, subscribers may also switch to any Smart Big Bytes offering to continue enjoying optimal speeds. They may do so by texting BIG to 9999 (Example: BIG50 to 9999). For a complete list of Smart Big Bytes packages, they may also visit smart.com.ph/bro/text-and-surf-packages/bigbytes.

  6. What can I do with my SurfMax package?

    A lot! Using Smart SurfMax, subscribers can enjoy surfing all day and perform the following online activities using their device:

    • Web Searching (e.g. Google, Yahoo, Bing, etc)
    • Web Reading (e.g. Blog sites, news, sports, entertainment, other articles, etc)
    • Social Media Posting with or without photos, comments, update in status, like, etc (e.g. Facebook, Twitter, Instagram, etc).
    • Email reading/sending plain text with or without attachments (e.g. Outlook, Yahoomail, Gmail, etc)
    • Chat messaging with or without photos, stickers, VoIP, etc. (e.g. Whatsapp, Line, Viber, etc), downloading of Chat stickers
    • Navigation (e.g. Waze, Maps, etc)
    • Mobile applications (e.g. Wikipedia app, Foodpanda app, Uber app, Google app, etc)
    • Streaming of videos/music (e.g. Vimeo, Youtube, Deezer, Spinnr, etc)
    • Downloading/Uploading files (e.g. pictures, files, videos, movies, music, emails, etc)
    • VoIP or Calls over the Internet (e.g. Viber, Skype, Facetime audio/video, iMessage Voice Messaging, etc)
    • Mobile applications that do streaming/downloading/uploading (e.g. Youtube app, Vimeo, app, etc)
    ACTIVITY AVERAGE VOLUME
    Send Chat Message 20 KB
    Post 1 text only Facebook status/comment 30 KB
    Post 1 photo on Instagram 250 KB
    Send 1 Email with attachment 300 KB
    Browse 1 Webpage with Photos 1.3 MB
    Stream 1 4-minute song 2.5 MB
    Stream 1 4-minute video 13 MB

    To learn to maximize data usage, visit Usage Guidelines at www.smart.com.ph/pages/mydata


  7. After I register, how will I know if my SurfMax Package subscription is already active?
    Subscribers will receive a confirmation message to notify them once their Smart SurfMax subscription is already active.
  8. How will I know if my SurfMax package is depleted?
    An SMS notification will be sent to you (1) hour before the service expires.
  9. Can I avail multiple SurfMax packages at the same time?
    Yes you can avail multiple SurfMax packages at the same time.
  10. Can I use SurfMax while on roaming?
    No. Promo can only be used while in the Philippines.
 


  1. What is Smart SurfMax?
    Smart SurfMax is the newest internet offer that allows you to surf all day.
  2. Who can register to Smart SurfMax?
    Available to all Smart Prepaid subscribers.
  3. What are the available Smart SurfMax packages?

    Product

    Keyword

    Price

    Validity

    SurfMax 50

    P50

    1 day

    SurfMax50

    SurfMax 299

    P299

    7 days

    SurfMax299

    SurfMax 999

    P999

    30 days

    SurfMax999

    SurfMax Plus 50

    P50

    1 day

    SurfMaxPLUS50

    SurfMax Plus 299

    P299

    7 days

    SurfMaxPLUS299

    SurfMax Plus 995

    P995

    30 days

    SurfMaxPLUS995

    Note: Surfmax offers 2G or 3G, where available and Surfmax Plus offers 2G, 3G or 4G, where available.
  4. How do I subscribe to Smart SurfMax?
    • Via SMS:You can subscribe by texting the corresponding syntax/keyword/ and send to 9999 (Example: SurfMax50 to 9999)
    • Via USSD: Just dial *121# and choose SurfMax
  5. What are the features of this product?

    Smart SurfMax allows subscribers to enjoy all day surfing up to 800MB/day at optimal speeds. Once this is consumed, all day surfing services will still be active but connection quality may vary until 12 midnight.

    To help subscribers better manage their daily usage, this service will send them free text alerts once daily usage reaches 640MB (80%) and 800MB (100%).

    Upon reaching their Smart SurfMax daily limit, subscribers may also switch to any Smart Big Bytes offering to continue enjoying optimal speeds. They may do so by texting BIG <denomination> to 9999 (Example: BIG50 to 9999). For a complete list of Smart Big Bytes packages, they may also visit www.smart.com.ph/pages/bigbytes.

  6. What can I do with my SurfMax data promo?

    A lot! Using Smart SurfMax, subscribers can enjoy surfing all day and perform the following online activities using their device:

    • Web Searching (e.g. Google, Yahoo, Bing, etc)
    • Web Reading (e.g. Blog sites, news, sports, entertainment, other articles, etc)
    • Social Media Posting with or without photos, comments, update in status, like, etc (e.g. Facebook, Twitter, Instagram, etc).
    • Email reading/sending plain text with or without attachments (e.g. Outlook, Yahoomail, Gmail, etc)
    • Chat messaging with or without photos, stickers, VoIP, etc. (e.g. Whatsapp, Line, Viber, etc), downloading of Chat stickers
    • Navigation (e.g. Waze, Maps, etc)
    • Mobile applications (e.g. Wikipedia app, Foodpanda app, Uber app, Google app, etc)
    • Streaming of videos/music (e.g. Vimeo, Youtube, Deezer, Spinnr, etc)
    • Downloading/Uploading files (e.g. pictures, files, videos, movies, music, emails, etc)
    • VoIP or Calls over the Internet (e.g. Viber, Skype, Facetime audio/video, iMessage Voice Messaging, etc)
    • Mobile applications that do streaming/downloading/uploading (e.g. Youtube app, Vimeo, app, etc)
    ACTIVITY AVERAGE VOLUME
    Send Chat Message 20 KB
    Post 1 text only Facebook status/comment 30 KB
    Post 1 photo on Instagram 250 KB
    Send 1 Email with attachment 300 KB
    Browse 1 Webpage with Photos 1.3 MB
    Stream 1 4-minute song 2.5 MB
    Stream 1 4-minute video 13 MB

    To learn to maximize data usage, visit Usage Guidelines at www.smart.com.ph/pages/mydata

  7. After I register, how will I know if my SurfMax Package subscription is already active?
    Subscribers will receive a confirmation message to notify them once their Smart SurfMax subscription is already active.
  8. How will I know if my SurfMax package will expire?
    An SMS notification will be sent to subscribers one (1) hour before the service expires.
  9. Can I avail multiple SurfMax packages at the same time?
    Yes. Subscribers may avail multiple Smart SurfMax packages at the same time.
  10. Can I use SurfMax while on roaming?
    No. Smart SurfMax service may only be used within the Philippines.
 


  1. What is Smart SurfMax?
    Smart SurfMax is the newest internet offer that allows you to surf all day.
  2. Who can register to Smart SurfMax?
    Available to all Smart Broadband prepaid subscribers.
  3. What are the available Smart SurfMax packages?

    Product

    Keyword

    Price

    Validity

    SurfMax 50

    P50

    1 day

    SurfMax50

    SurfMax 85

    P85

    2 days

    SurfMax85

    SurfMax 200

    P200

    5 days

    SurfMax200

    SurfMax 250

    P250

    7 days

    SurfMax250

    SurfMax 500

    P500

    15 days

    SurfMax500

    SurfMax 995*

    P995

    30 days

    SurfMax995

    All Surf Max loads are 3G, 4G and LTE capable, where available.
    *Also available to Smart BRO postpaid
  4. How do I subscribe to Smart SurfMax?
    • Via SMS: You can subscribe by texting the corresponding syntax/keyword/ and send to 2200 (Example: SurfMax50 to 2200)
    • Via Smart Bro Dashboard: Connect to your Smart Bro and go to smart.com.ph/brodashboard
  5. What are the features of this product?

    Smart SurfMax allows subscribers to enjoy all day surfing up to 800MB/day (Smart BRO prepaid) and 1GB/day (Smart BRO postpaid) at optimal speeds. Once this is consumed, all day surfing services will still be active but connection quality may vary until 12 midnight.

    To help subscribers better manage their daily usage, this service will send them free text alerts once daily usage reaches:

    • Prepaid: 640MB (80%) and 800MB (100%)
    • Postpaid: 900MB (90%) and 1GB (100%)

     

    Upon reaching their Smart SurfMax daily limit, subscribers may also switch to any Smart Big Bytes offering to continue enjoying optimal speeds. They may do so by texting BIG <denomination> to 2200 (Example: BIG50 to 2200). For a complete list of Smart Big Bytes packages, they may also visit www.smart.com.ph/bro/text-and-surf-packages/bigbytes

  6. What can I do with my SurfMax data promo?

    A lot! Using Smart SurfMax, subscribers can enjoy surfing all day and perform the following online activities using their device:

    • Web Searching (e.g. Google, Yahoo, Bing, etc)
    • Web Reading (e.g. Blog sites, news, sports, entertainment, other articles, etc)
    • Social Media Posting with or without photos, comments, update in status, like, etc (e.g. Facebook, Twitter, Instagram, etc).
    • Email reading/sending plain text with or without attachments (e.g. Outlook, Yahoomail, Gmail, etc)
    • Chat messaging with or without photos, stickers, VoIP, etc. (e.g. Whatsapp, Line, Viber, etc), downloading of Chat stickers
    • Navigation (e.g. Waze, Maps, etc)
    • Mobile applications (e.g. Wikipedia app, Foodpanda app, Uber app, Google app, etc)
    • Streaming of videos/music (e.g. Vimeo, Youtube, Deezer, Spinnr, etc)
    • Downloading/Uploading files (e.g. pictures, files, videos, movies, music, emails, etc)
    • VoIP or Calls over the Internet (e.g. Viber, Skype, Facetime audio/video, iMessage Voice Messaging, etc)
    • Mobile applications that do streaming/downloading/uploading (e.g. Youtube app, Vimeo, app, etc)
    ACTIVITY AVERAGE VOLUME
    Send Chat Message 20 KB
    Post 1 text only Facebook status/comment 30 KB
    Post 1 photo on Instagram 250 KB
    Send 1 Email with attachment 300 KB
    Browse 1 Webpage with Photos 1.3 MB
    Stream 1 4-minute song 2.5 MB
    Stream 1 4-minute video 13 MB
  7. After I register, how will I know if my SurfMax Package subscription is already active?
    Subscribers will receive a confirmation message to notify them once their Smart SurfMax subscription is already active.
  8. How will I know if my SurfMax package will expire?
    An SMS notification will be sent to subscribers one (1) hour before the service expires.
  9. Can I avail multiple SurfMax packages at the same time?
    Yes. Subscribers may avail multiple Smart SurfMax packages at the same time (applicable to Prepaid subscribers only).
  10. If I have an active subscription to another data promo, can I still avail SurfMax?
    Yes. Subscribers may avail SurfMax on top of every subscription to other data offers.
  11. Can I use SurfMax while on roaming?
    No. Smart SurfMax service may only be used within the Philippines.