Use our Customer Care services!
Get the service or information you need with our customer service channels available through your mobile phone, the world wide web, or automated service machines.
Our services are all free of charge.
Good news for SMART Load Retailers!
SMART Load Retailers can access the following transactions through Web Connect:
- Load Wallet Inquiry
- Request for Blocking of Load Wallet due to Lost or Stolen SIM
- Request for Statement of Account*
Simply register your account. If already have a Web Connect account, just update your profile and click on the "SMART Load Retailer" box.
*Request for statement of account is available for personalized Retailer accounts only.
Connect Online to Access Your Account
Web Connect is a secure channel for postpaid and pre-paid transactions.
Register your account to avail of these services:
| Balance Inquiry |
Roaming Activation/Deactivation |
| 3G/MMS/Activation |
Voicemail Activation/Deactivation |
| Bills Viewing (Postpaid) |
Bills Payment (Postpaid) |
| Service Request Status Inquiry |
SMART Rewards Points Inquiry |
If you are traveling abroad and is in need of customer service assistance, we also offer a WEB CHAT facility to allow you to contact a customer service representative. Service is available to postpaid subscribers who have Web Connect registered accounts.
SMART Bro prepaid subscribers may check their prepaid balance and send feedback via http://www.smart.com.ph/connect or via http://www.smart.com.ph/smartbro.
Connect Through Your Mobile Phone
SIM Connect
The SIM Connect Menu can be downloaded to your SMART Menu SIM and is available to SMART Buddy, Talk N Text and SMART Bro subscribers.
Text GET MENU to 9888 to avail of these services:
- Voicemail Activation/Deactivation
- MMS/GPRS/3G Activation/Phone Configuration/Phone Models
- International Roaming Activation/Deactivation
- Call & Text Card Status
- Balance inquiry for SMART Bro Prepaid
Wap Connect
Using your handset's browser (handset should be 3G/MMS/GPRS capable), type m.smart.com.ph to access the SMART wap portal. Look for the Customer Care tab to perform:
- PUK Code Inquiry
- International Roaming Activation/Deactivation
- Voicemail Activation
- Call & Text Card Status
Hotline Connect
Get prepaid balance via text or receive answers to inquiries even without operator assistance.
SMART Gold/SMART Buddy/Talk 'N Text: *888 or (02)888-1111 SMART Bro: *1888 or (02)672-7277
Before calling, please have your SMART mobile and SMART Bro account numbers as well as service reference (SRs) numbers, if available.
Sagot Agad
This free service allows you to access content through SMS for free. Just send SAGOT AGAD to 888 to be informed on:
A. What's New
B. Promos
C. Prepaid
D. Postpaid
E. Broadband
F. Financial
G. Cellphone
H. Services
I. SMART Rewards
J. Directory
Connect Through our Self-Service Machines
Zone Connect
Smart subscribers may also use Zone Connect, a unique line of self-service and automated kiosks, available at selected Smart Wireless Centers nationwide.
Zone Connect consists of Download Connect, Celfone Connect, Info Connect, Payment Connect, and Load Connect.
