Smart Connect - Smart Communications

Use our Customer Care services!

Get the service or information you need with our customer service channels available through your mobile phone, the world wide web, or automated service machines, all free of charge.

SMART GSM Postpaid Subscriber?

Our postpaid hotline just got better with the inclusion of new aftersales services. Just call *888 to request the following transactions:

1. Report a lost or stolen cellphone
2. Follow-up on a line application
3. Billing and Payments
       -   Request for Lifting of Redirection
       -   Check account balance and last payment details
       -   Request for bill status
4. Request for:
       -   Activation of GPRS / MMS / 3G
       -   Change of Account Info
       -   International Roaming ON/OFF
       -   PUK Code Release
5. Product and Services Inquiry
       -   Gold Rates
       -   Gold Lite
       -   Gold Handsets
       -   WC Locator

Prepaid and SMART Bro Subscribers?

Get prepaid balance via text or receive answers to inquiries even without operator assistance.

SMART Gold/SMART Buddy/Talk 'N Text: *888 or (02)888-1111 SMART Bro: *1888 or (02)672-7277

Before calling, please have your SMART mobile and SMART Bro account numbers as well as service reference (SRs) numbers, if available.

Payments through Load Connect machines

Aside from purchasing e-load and loading up your SMART Money account, Load Connect now accepts payments for postpaid accounts!

Bills Payments - pay your monthly SMART Gold, Addict Mobile, Infinity and SMART Bro postpaid bills
Sales Payments - pay the initial cashout for your new SMART Gold or SMART BRO account
Aftersales Processing Fee - pay for the processing fee of the following transactions:
    -   Roaming deposit
    -   Change equipment (GSM handset, SMART BRO)
    -   Change MIN
    -   Change SIM card
    -   Downgrade of plan
    -   Reconnection from Voluntary Permanent Disconnection
    -   Retention
    -   MDF (mobile, data and fax) activation

Load Connect machines are available at selected SMART Wireless Centers nationwide.

Good news for SMART Load Retailers!

SMART Load Retailers can access the following transactions through Web Connect:

Load Wallet Inquiry
Request for Blocking of Load Wallet due to Lost or Stolen SIM
Request for Statement of Account*

Simply register your account. If already have a Web Connect account, just update your profile and click on the "SMART Load Retailer" box.

*Request for statement of account is available for personalized Retailer accounts only.

Connect Online to Access Your Account

Web Connect

Web Connect is a secure channel for postpaid and pre-paid transactions.

Balance Inquiry	Roaming Activation/Deactivation
3G/MMS/Activation	Voicemail Activation/Deactivation
Bills Viewing (Postpaid)	Bills Payment (Postpaid)
Service Request Status Inquiry	SMART Rewards Points Inquiry

If you are traveling abroad and is in need of customer service assistance, we also offer a WEB CHAT facility to allow you to contact a customer service representative. Service is available to postpaid subscribers who have Web Connect registered accounts.

SMART Bro prepaid subscribers may check their prepaid balance and send feedback via http://www.smart.com.ph/connect or via http://www.smart.com.ph/smartbro.

Connect Through Your Mobile Phone

SIM Connect

The SIM Connect Menu can be downloaded to your SMART Menu SIM and is available to SMART Buddy, Talk N Text and SMART Bro subscribers.

Text GET MENU to 9888 to avail of these services:

Voicemail Activation/Deactivation
MMS/GPRS/3G Activation/Phone Configuration/Phone Models
International Roaming Activation/Deactivation
Call & Text Card Status
Balance inquiry for SMART Bro Prepaid

Wap Connect

Using your handset's browser (handset should be 3G/MMS/GPRS capable), type m.smart.com.ph to access the SMART wap portal. Look for the Customer Care tab to perform: