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Use our Customer Care services!

Get the service or information you need with our customer service channels available through your mobile phone, the world wide web, or automated service machines, all free of charge.

SMART GSM Postpaid Subscriber?

Our postpaid hotline just got better with the inclusion of new aftersales services. Just call *888 to request the following transactions: 

1. Report a lost or stolen cellphone
2. Follow-up on a line application
3. Billing and Payments
       -   Request for Lifting of Redirection
       -   Check account balance and last payment details
       -   Request for bill status
4. Request for:
       -   Activation of GPRS / MMS / 3G
       -   Change of Account Info
       -   International Roaming ON/OFF
       -   PUK Code Release
5. Product and Services Inquiry
       -   Gold Rates
       -   Gold Lite
       -   Gold Handsets
       -   WC Locator

Prepaid and SMART Bro Subscribers?

Get prepaid balance via text or receive answers to inquiries even without operator assistance.

SMART Gold/SMART Buddy/Talk 'N Text:    *888 or (02)888-1111                                                         SMART Bro:                                                       *1888 or (02)672-7277 

Before calling, please have your SMART mobile and SMART Bro account numbers as well as service reference (SRs) numbers, if available.

Payments through Load Connect machines

Aside from purchasing e-load and loading up your SMART Money account, Load Connect now accepts payments for postpaid accounts!

  • Bills Payments - pay your monthly SMART Gold, Addict Mobile, Infinity and SMART Bro postpaid bills
  • Sales Payments - pay the initial cashout for your new SMART Gold or SMART BRO account
  • Aftersales Processing Fee - pay for the processing fee of the following transactions:
        -   Roaming deposit
        -   Change equipment (GSM handset, SMART BRO)
        -   Change MIN
        -   Change SIM card
        -   Downgrade of plan
        -   Reconnection from Voluntary Permanent Disconnection
        -   Retention
        -   MDF (mobile, data and fax) activation

Load Connect machines are available at selected SMART Wireless Centers nationwide.

 

Good news for SMART Load Retailers!

SMART Load Retailers can conveniently inquire about products, check load wallet balances and do transactions through web or phone. Click here to know more!


 

Connect Online to Access Your Account

Web Connect

Web Connect  is a secure channel for postpaid and pre-paid transactions. 

Register your account  to avail of these services:

Balance Inquiry     Roaming Activation/Deactivation 
3G/MMS/Activation    Voicemail Activation/Deactivation
Bills Viewing (Postpaid)    SMART Rewards Points Inquiry
Service Request Status Inquiry   

If you are traveling abroad and is in need of customer service assistance, we also offer a WEB CHAT facility to allow you to contact a customer service representative. Service is available to postpaid subscribers who have Web Connect registered accounts.

SMART Bro prepaid subscribers may check their prepaid balance and send feedback via http://www.smart.com.ph/connect or via http://www.smart.com.ph/smartbro.

 

Connect Through Your Mobile Phone                                     

SIM Connect

The SIM Connect Menu can be downloaded to your SMART Menu SIM and is available to SMART Buddy, Talk N Text and SMART Bro subscribers.

Text GET MENU to 9888 to avail of these services:

  1. Voicemail Activation/Deactivation
  2. MMS/GPRS/3G Activation/Phone Configuration/Phone Models
  3. International Roaming Activation/Deactivation
  4. Call & Text Card Status 
  5. Balance inquiry for SMART Bro Prepaid

 

Wap Connect

Using your handset's browser (handset should be 3G/MMS/GPRS capable), type wap.smart.com.ph to access the SMART wap portal. Click on the SMART Sites tab and look for  Customer Care Tab -> Wap Connect).

  1. Balance Inquiry
  2. SR Status Follow-Up
  3. SMART Rewards Points Inquiry
  4. PUK Code Inquiry
  5. International Roaming Activation/Deactivation
  6. Voicemail Activation
  7. Call & Text Card Status  

 

Sagot Agad

Sagot Agad is a free inquiry service by SMART. It features the latest SMART products, services, promos and more! Customer inquiries are classified according to the following categories:

          A. SMART Buddy
          B. SMART Gold
          C. SMART Bro
          D. SMART Financial Services
          E. SMARTLoad

You can access Sagot Agad via SMS or WAP.

  • For SMS, just text SAGOTAGAD to 888.
  • For WAP, go to wap.smart.com.ph (under the SMART Sites - Customer Care Tab - Sagot Agad).