Check the latest customer care innovations. Browse our Support Topics and find answers to your frequently asked questions.
What's New?
Activate transactions through your prepaid SIM!
Download the SIM Connect menu to help you activate these transactions in a few clicks using your cellphone. No need to visit a Wireless Center or call Hotline!
- MMS/GPRS/3G phone configuration
- International text roaming activation
- Prepaid card status inquiry
- Voicemail activation
- SMART Bro prepaid balance inquiry
Simply text GETMENU to 9888.
Following up a service request?
There's an easy way to know the status of your service request in SMART! Do this by texting SRSTAT<>SR number<> to access code 3021.
Enhanced Web Connect
Experience the new Web Connect (formerly SMART Online)! Now, you can instantly process over 14 service transactions online. For postpaid subscribers, simply register your account to perform bill inquiry and payment, service activation and account management.
Prepaid subscribers just have to go to the Buddy website or Talk N Text website. SMART Bro prepaid subscribers may check their prepaid balance and send feedback via www.smart.com.ph/connect or via www.smart.com.ph/smartbro.
WAP Connect
Now all Prepaid SMART subscribers can avail of the following transactions using WAP Connect, the latest addition to the SMART Connect suite of customer service channels.
- PUK release
- Call and Text Card status inquiry
- International roaming activation and deactivation
- Voicemail Activation
- Text Reconnection
Using your MMS/GPRS and 3G capable phone, simply log-on to wap.smart.com.ph and access the WAP Connect menu.
Fax on Demand service
Easily access your SMART Gold and Addict Mobile postpaid bills by calling 511-4500. You can request for your bills up to the last three consecutive months and get them via telefax. (Initially available to Metro Manila residents.)
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