Subsidiaries
i-Contacts Corporation Technology
The technological revolution has opened up other channels in which we communicate, customers now have more options and higher expectations. i-Con has realized these and has utilized the latest in technological innovations to appropriately deliver the services needed by its clients.
This accessibility does not only make way for the modern day customer service but also a strong means to further expand business opportunities.
With our services, customers can now get hold of our clients' establishments anytime via a channel of their choice, allowing companies to respond effectively and efficiently through the following 24x7 services:
- Voice Hotline services
- Internet services
- SMS Hotline services
- Fax services
i-Con believes that to deliver superior customer service and well managed customer interactions, technological barriers to doing business with customers should be reduced, thus, leading to gains in productivity and customer satisfaction.
Aside from these, management also needs a feedback mechanism. This is where reporting and quantitative analysis become crucial. Having the ability to measure performance both quantitatively and qualitatively is critical to a business.
This requires accessing the tools to measure and analyze, to determine if customer satisfaction and if business goals are being met. i-Con's reporting capabilities eliminate unneeded complexity, reports can be easily generated from the operating system, thus, providing a solution that is both simple and cost-effective. These technological services are available at your fingertips, all provided for by skilled officers housed in i-Con's support groups.
i-Con espouses simplicity. Our platform has been designed to integrate seamlessly with a client's existing system. We have a system optimized by having the right junction points surrounding it in order to work with and synthesize with the customer's database and back office systems.
With the infrastructure already in place, advance capabilities are at hand and seamless integration is conveniently attainable, such resulting system is simple to install, simple to use, simple to understand, simple to maintain and simple to grow.
These capabilities are all customized to the needs of the client that can be implemented quickly and immediately resulting to the following benefits:
Efficient management of calls. i-Con takes in calls 24 hours a day 7 days a week.
Wider Coverage. i-Con's infrastructure is backed up by the networks of the Philippine Long Distance Telephone Company (PLDT) and Smart.
Improved productivity, process and service quality. Resources can be re-allocated and be concentrated to core business
Lower investment and operating expenses. This means taking off the need to purchase call center equipment and other fixed costs such as software and staffing
Scalable system for future growth. Continuous growth will require additional capacity to accommodate this growth and maintain optimum service levels.
With the convergence of people and technology, i-Con presents a more rewarding way to connect with customers. Truly, all ways, in touch.
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