The international DNS servers that had been acting as temporary hosts for users infected by the DNS Changer malware were taken offline last July 9th (Monday). To guarantee continued connectivity of our subscribers, Smart set up its own temporary DNS redirecting service, and at the same time initiated a massive communications campaign to instruct customers on how to resolve their DNS related issues.
Starting August 1, we will slowly phase-out our redirection services, and total discontinuation of redirection will take full effect on August 13. Affected customers may lose their Internet connectivity because their systems are still infected by the malware.
For more information on the DNS malware and for customers who suspect that their systems are infected, please contact our Customer Support Hotline at *1888 or 6727277 for more details on how to clean up their system from the DNSChanger malware.